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Free email account blocked

Minouchelea1942 Posted messages 3 Status Member -  
MPMP10 Posted messages 47259 Registration date   Status Member Last intervention   -

Hello. I am no longer subscribed to Free, yet until now I always used my Free Zimbra mailbox without any problem. However, for the past few days I have not been able to log in and it is impossible to obtain a new password. I have tried several solutions without success. Can someone help me? Thank you in advance. You can reach me at my email: ***@***

4 answers

Answer 1 / 4
MPMP10 Posted messages 47259 Registration date   Status Member Last intervention   18 929
 

Hello,

If it's been over six months, that's normal!

<<If each operator is required to ensure their former customers access to their email accounts for at least 6 months>>

After this six-month period, the operator is allowed to close access to the email account for information.

https://www.monpetitforfait.com/comparateur-box-internet/aides/conserver-adresse-mail-apres-resiliation-box-internet
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jee pee Posted messages 31862 Registration date   Status Moderator Last intervention   9 972
 

Hello, Free does not apply the 6-month delay after termination. One can keep their email address indefinitely. Until now.

But it’s becoming more complicated because being a current subscriber makes it difficult to communicate with support. No longer a subscriber ...

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Answer 2 / 4
jee pee Posted messages 31862 Registration date   Status Moderator Last intervention   9 972
 

Hello,

You should check if you can log in, not to the Webmail, but to the mail account management. For that, you go through the same place as when you're subscribed, but you provide the login parameters email account/password (paul@free.fr / ****): https://subscribe.free.fr/login/

For your information, access to Webmail can be done via https://webmail.free.fr/ or https://zimbra.free.fr/
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Answer 3 / 4
Minouchelea1942 Posted messages 3 Status Member
 

Thank you for replying so quickly. I can't log in because I no longer have the corresponding password. Thanks again.
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jee pee Posted messages 31862 Registration date   Status Moderator Last intervention   9 972
 

The password is the one for the email account. If you don't have it, that could be a reason for the webmail not functioning?

Try on https://subscribe.free.fr/login/

the forgot password link, then provide the account (email username without @free.fr) and your postal code, I don't know what the next steps are...

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Answer 4 / 4
Minouchelea1942 Posted messages 3 Status Member
 

I tried this, it doesn't work. Thank you very much.
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MPMP10 Posted messages 47259 Registration date   Status Member Last intervention   18 929
 

Good evening,

In this case, it is clear that the account is closed.

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