Stuck on black screen with cursor after Dell logo
ollivtesteur Posted messages 4 Status Member -
Hello,
I want to clarify that I have already searched and followed other posts or tutorials for this problem, but either it is not the same case, or the proposed solution does not work, so I am presenting my issue.
Upon startup, my computer goes past the "Dell" logo and then shows a black screen with a cursor that I can move, and a small blue circle that indicates it is working, appearing and disappearing regularly.
I have tried rebooting or leaving it for several hours to see if it would finish, but nothing.
I ran a diagnostic by pressing the F12 key. It is OK ????.
For additional context, I recently replaced my SSD with a new one that I cloned, but there hasn't been a problem since; my PC has started successfully about twenty times since.
Do you have any ideas? A solution?
Thank you in advance.
2 answers
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Hello,
More information is welcome.
PC model
Windows operating system ...
F12 at boot options
F2 the BIOS... is it on time?
Have you tried booting with the old hard drive?
At startup Shift + F8, something boot mode safe mode?
when the screen is black CTRL + ALT + Delete?
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Hello and thank you for your response,
Ah yes, indeed, it's a bit light on information about my PC
Problem solved, but I will add more if I can get some information or answers
in case it happens again
It's a Dell G3 15 running Windows 10 Home
The BIOS was set to the correct time, I never managed to launch safe mode, black screen as well
Ctrl + Alt + Delete, nothing either.
So I swapped the SSDs and reformatted and cloned, and now it's fine for the moment
Since then, I disabled fast startup (I saw that it could be the cause)
Thank you if you have any additional information
