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TCL TV: Limit Ad Tracking

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PIOLONG -  
 LaNaude -

Hello,

I just bought a TCL TV and when I connect my Orange box, I get the following message in front of my channels:

The streaming channel is currently playing:

You can refuse personalized ads at any time by selecting "limit ad tracking" in the "Settings" menu of your TCL channel. I have the option to click refuse or agree, but neither option works.

Has anyone else had this problem and does anyone know how to fix it?

Thanks in advance

Best regards


3 answers

  1. Mwarg
     

    Hello PIOLON,

    We had the exact same problem a few days ago. I don't know what caused it, but we managed to fix it by restarting the TV: when the TV is on, hold down the standby button on the remote for a few seconds. A message will then appear asking if you want to turn off the device. Do it, then restart.

    30
    1. Audrey
       

      Ooooohhh thank you, you saved my life!!! I've been stuck on this for 3 hours!! Then I come across your message, I try it and it works!!! Thank you!!!

      5
      1. Yayanne > Audrey
         

        Thank you so much! Same here... I was struggling with this message!

        3
    2. LaNaude
       

      Thank you so much for sharing the solution! I had the same problem! And I just finally fixed it after reading your post ????????.

      3
  2. Cath
     

    Great.... I just had the same problem and I followed your feedback.... Phew... A big thank you

    2
  3. txiki Posted messages 6514 Registration date   Status Contributor Last intervention   609
     

    Hello PIOLONG,

    "The streaming channel is playing": so it’s not a broadcast from TNT?

    "when I connect my Orange box": to watch what?
    You need to be more specific than that.
    ► What do you want to watch?
    ► How do you manage to watch a program?
    This streaming looks a lot like YouTube. Doesn’t it?
    A streaming broadcast is not the same as a regular TNT program broadcast.

    Best regards!

    -2