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PS5 power cable crackling

AntoineS -  
MPMP10 Posted messages 47388 Registration date   Status Member Last intervention   -

Hello,

Recently, my PS5 has been turning off by itself and I have to unplug and replug the power cable for the PS5 to turn on again.

Following this, I discovered that when I insert the power cable into the PS5, there are sounds like popping or crackling.

Do you have any solutions to prevent it from turning off by itself and why is it making that sound?


2 answers

  1.
    MPMP10 Posted messages 47388 Registration date   Status Member Last intervention   19 002
     

    Hello,

    You should try a different power cable.

    If the cable isn't the issue, it will be difficult to determine which component is causing the problem remotely through a forum; the wisest course of action would be to turn it off and take it to a repair technician.

    Where to claim the warranty, provided it's still valid.

    It's crackling

    Not good, risk of a short circuit or worse...

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    1. AntoineS
       

      The warranty is still valid and I bought it from Boulanger. Will they be able to do something or will they say that I caused it? Or maybe I can contact Sony.

      0
      1. MPMP10 Posted messages 47388 Registration date   Status Member Last intervention   19 002 > AntoineS
         

        Hello,

        I don’t have that kind of answer, you need to check with them.

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  2. txiki Posted messages 6514 Registration date   Status Contributor Last intervention   609
     

    Hello everyone,

    Based on your description, I would say it's the "female" connector for the power supply of your PS5, soldered onto its board. The solder joints must have given way after plugging and unplugging so much...

    A piece of advice: Replace the PS right away or have it repaired at Boulanger, if you don't want to set your house on fire.

    Happy New Year 2024 to everyone!

    -1
    1. AntoineS
       

      First of all, happy new year to you, and thank you very much, I will do it right away tomorrow.

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      1. MPMP10 Posted messages 47388 Registration date   Status Member Last intervention   19 002 > AntoineS
         

        You're welcome and happy new year 2024 as well.

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