Fiverr:delivery date: 4days late
Résolu
Caranat
Messages postés
13
Date d'inscription
mardi 29 août 2023
Statut
Membre
Dernière intervention
10 août 2024
-
28 nov. 2023 à 11:41
Caranat Messages postés 13 Date d'inscription mardi 29 août 2023 Statut Membre Dernière intervention 10 août 2024 - 3 déc. 2023 à 12:18
Caranat Messages postés 13 Date d'inscription mardi 29 août 2023 Statut Membre Dernière intervention 10 août 2024 - 3 déc. 2023 à 12:18
Modifié le 28 nov. 2023 à 16:03
Bonjour merci de la reponse, mon client à fait un ticket et moi je vais egalement les contacter, je mettrai le problème en resolu si ça marche.
Modifié le 3 déc. 2023 à 12:18
Voici la réponse de fiverr, c'est réglé :)
"Hi there,
X here and I will be answering your inquiries today.
I understand your concerns regarding your On-Time Delivery Rate and I'll gladly look into it for you.
Upon checking your account and the order X, I can see that the order wasn't listed as 4 days late and that the order is not affecting your account statistics in any way. I can also confirm that your account stats are all at 100%.
As you know, your Delivered On-time statistic is the percentage of your orders within the past 60 days that you delivered on time. Note that this statistic considers your first delivery message in the order. Therefore, any modification requests from the buyer and the latter deliveries will not be calculated.
This statistic is for you only and is not visible to your buyers. It also only measures orders delivered within the past 60 days and can change frequently depending on how active you are on Fiverr.
For more information about statistics, please see this article.
I hope this information helps. Please let me know if there’s anything else I can assist you with.
Have a nice day!"