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Printer not recognized by my PC

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jv49-7528 Posted messages 2 Status Membre -  
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   -

Hello,

I can't set up my HP Photosmart C 3180 printer on Windows 11. It worked on Windows 10. HP does not provide software for this hardware purchased in 2007. Is this issue known?

2 réponses

Réponse 1 / 2
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 

Hello,

Try this driver --> Photosmart C3180

Disconnect the USB cable from the PC
Turn on the printer
Right-click on the driver
Troubleshoot compatibility and confirm
Connect the cable to the PC as soon as prompted.
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vieu bison boiteu Posted messages 44334 Registration date   Status Contributeur Last intervention   3 591
 

hi jv49-7528

try installing it "in compatibility mode" Windows 7 or 10

@+

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jv49-7528 Posted messages 2 Status Membre
 

Hello kaneagle,

Thank you for the Photosmart C3180 driver, it is installed and it's working. I retrieved my printer which dates back to 2007. For HP, it's obsolete; you need to buy new equipment, that's business!... Thanks again for this fix.

Best regards,

jv49-7528

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kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671 > jv49-7528 Posted messages 2 Status Membre
 

You're welcome.
Have a nice day.

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Réponse 2 / 2
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 

Hello,

This issue is "known" because your printer is too old and will not be supported by HP for Win11. Like many others, not just HP.
You can always try to just install the same software as for Win 10. With a bit of luck, it will work.

Best regards
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