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Printer not recognized by my PC

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jv49-7528 Posted messages 2 Status Member -  
kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   -

Hello,

I can't set up my HP Photosmart C 3180 printer on Windows 11. It worked on Windows 10. HP does not provide software for this hardware purchased in 2007. Is this issue known?

2 answers

  1.
    kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     

    Hello,

    Try this driver --> Photosmart C3180

    Disconnect the USB cable from the PC
    Turn on the printer
    Right-click on the driver
    Troubleshoot compatibility and confirm
    Connect the cable to the PC as soon as prompted.

    4
    1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591
       

      hi jv49-7528

      try installing it "in compatibility mode" Windows 7 or 10

      @+

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    2. jv49-7528 Posted messages 2 Status Member
       

      Hello kaneagle,

      Thank you for the Photosmart C3180 driver, it is installed and it's working. I retrieved my printer which dates back to 2007. For HP, it's obsolete; you need to buy new equipment, that's business!... Thanks again for this fix.

      Best regards,

      jv49-7528

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      1. kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686 > jv49-7528 Posted messages 2 Status Member
         

        You're welcome.
        Have a nice day.

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  2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     

    Hello,

    This issue is "known" because your printer is too old and will not be supported by HP for Win11. Like many others, not just HP.
    You can always try to just install the same software as for Win 10. With a bit of luck, it will work.

    Best regards

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