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Unsupported file format or corrupted file

Jayson -  
 Melinette -

Hello,

I'm writing this post because my mother's Redmi Note 9 Pro has a problem. This morning, several photos that were taken recently disappeared or no longer displayed, and now some photos indicate "the file format is not supported or the files are corrupted." When that's not the case, there is a gray band on the photo, and I'm afraid that all her photos will start to glitch. That's why I'm asking for your help.

Thank you in advance for your valuable advice.

2 answers

Answer 1 / 2
Jayson
 

Good evening,

The issue with the unsupported file has been resolved; however, there are still images with gray stripes appearing. Could someone tell me if this is serious and, above all, what it means?
2
Ano
 

Hello,

Could you please tell me how you solved the first problem?

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Answer 2 / 2
Melinette
 

Hello

I have the same problem... I feel helpless. Can you please tell me how you recovered your photos that are showing up as corrupted?

Have a great end of the day

Emeline
0