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Image distortion Philips Ambilight OLED TV 55OLED887

olive1331 Posted messages 1 Status Member -  
Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   -

Hello,

I bought a Philips 55OLED887 139 cm OLED TV from Fnac.

When the screen is off, it shows a distortion of the image that appears as circles (2 circles on the right and 2 circles on the left). This is not visible when the TV is on.

I wanted to know if other users with a Philips OLED TV experience the same display issue? (is it normal)

Thank you.

Olivier

Here is the image:

https://ibb.co/4WHDy2V

2 answers

  1.
    Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   Ambassadeur 2 358
     

    Hello,

    The image isn't very nice. I suppose your TV is still under warranty. Return the TV to where you bought it for an exchange or a refund.

    1
    1. Olove
       

      Hello (I'm back from vacation) thank you for this feedback.

      Olivier

      0
      1. glandu Posted messages 25506 Registration date   Status Contributor Last intervention   4 090 > Olove
         

        Hello, I think your image requires reflection. I see a fan, it could be the screen glass that acts like a mirror. I see exposed electrical or water pipes. I see a piece of tape holding a cable.

        0
  2. Olove
     

    It is indeed the reflection of the fan in the room and the outdoor pool, but it was meant to make the "circles" of the TV appear.

    0
    1. Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   2 358
       

      It's the screen that's affected. Do you have any idea how this could have happened? Has it been handled or moved?

      0