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Very poor WiFi signal

kepa33990 Posted messages 14 Registration date   Status Member Last intervention   -  
kepa33990 Posted messages 14 Registration date   Status Member Last intervention   -

Hello,

I have an Orange live box as well as a decoder for TV. If I connect with an RJ45, it works very well, but when I use WiFi, it does whatever it wants. After contacting the Orange technical service, who were incredibly incompetent, I turn to my favorite forum! So, is there a way to boost the signal? I have a WiFi repeater, a Powerful Wireless Signal Booster 300Mbps, but it's worse; the signal is practically null. So my question is, does anyone have the same issue (resolved) or a solution? Thanks in advance to all.


9 answers

  1.
    georges97 Posted messages 14598 Registration date   Status Contributor Last intervention   2 931
     

    Hello,

    Everyone has the same issue, knowing that depending on the box and the type of signal (ADSL? fiber?), the wifi can be G wifi, which does not provide a stable signal.

    Moreover, the network specialists at CCM keep repeating that a wired connection is the most appropriate for transmitting video signals.

    Logic dictates that a weak radio signal cannot be amplified without interference, or even increased defects. The repeaters you mentioned extend the range of the signal but do not improve its quality, and thus if the configuration (walls, metal furniture, nearby radio sources) results in signal dropouts, I doubt that additional devices will solve the equation due to the (supposed) weakness of the original signal.

    At best, a change of box and decoder (Livebox 5 or 6) could be attempted, but only a try could confirm it. In fact, the configuration of your premises (not mentioned) conditions the results. In any case, this is my experience with a Livebox Play and that regardless of the technicians' skills (were they really?).

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  2. Pierr10 Posted messages 13831 Registration date   Status Moderator Last intervention   5 840
     

    Hello,

    The Ethernet cable provides a sufficient and stable throughput between the box and the decoder. The same goes for powerline adapters: the speed will not be as high, but it will be more than enough for HD television.

    Currently, Wi-Fi is very often Wi-Fi AC. It is perfectly suited for TV. This is the technology that Free has chosen for its POP boxes. They are provided without the traditional powerline adapters.
    Recently, I ran a test at home using my smartphone as a hotspot. I unplugged the Ethernet cable that is necessary for the smart TV and therefore used the Wi-Fi from my smartphone: There is no difference in quality. The throughput is more than sufficient; I noticed that there are several dozen seconds of buffered data.

    However, Wi-Fi is very sensitive to obstacles and the speed decreases significantly when the distance increases.

    In your case, there is most likely an issue with the repeater. It may be poorly positioned relative to the box and therefore receives a signal that is too weak (don't rely too much on the indicator lights). If it receives a degraded signal, the amplified signal will also be degraded.

    Position yourself near the TV with a computer and run a speed test to get an idea of what is actually reaching the decoder.

    You may need to invest in a mesh network for your Wi-Fi.

    What is well conceived can be clearly stated,
    And the words to say it come easily.
    (Boileau)

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  3. pif
     

    Hello

    Orange has already connected its orange box to its TV box using the powerline adapters they provided.

    It's not as good as RJ45, but it's better than Wi-Fi sometimes.

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  4. brupala Posted messages 111148 Registration date   Status Member Last intervention   14 449
     

    Hello,

    ISP technicians are not tasked with fixing wifi connection issues for their clients, except for total box failures, because a wifi network is highly dependent on its physical and electrical environment, which they cannot change.

    Once again, let's repeat: When possible, the connection between the TV box and the internet box is always better with a direct ethernet cable.

    If the house isn't equipped, this type of product can help if you're a bit handy; the cable can pass under a door (hinge side) if you don't want to drill, and if you do drill, a small hole with a diameter of 5mm is enough.

    But if you prefer wifi for other reasons (mobility), a constant and clean speed can be achieved by turning off the box's wifi and replacing it with your own mesh wifi network, in wifi ac or ax, which is a bigger investment.

    Since the access points have multiple ethernet ports, this can replace a wired ethernet cabling and is much better than powerline adapters that are very sensitive to interference.

    Otherwise, try changing the channels, especially on 2.4 Ghz, in order to potentially find ones that are less congested.

    It's more difficult and less efficient on 5 Ghz, as the interference is weaker and DFS is active, so it's better to leave it on auto.

    And there you go, there you are ....

    But goodness, how annoying these line breaks are!!

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  6. kepa33990 Posted messages 14 Registration date   Status Member Last intervention  
     

    So the big paradox is that I can watch Netflix, YouTube, Amazon Prime and all that without a problem... This makes me think there is an issue with the decoder from a Wi-Fi signal perspective. I hadn't thought of powerline adapters, thanks for the tip. Have a good day and thanks to everyone. For Txiki: nere euskal herrikidearentzat, laster gereziak, nator!!!

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    1. Pierr10 Posted messages 13831 Registration date   Status Moderator Last intervention   5 840
       

      Here is an interesting piece of information!

      You probably have a smart TV, so the video-on-demand services are independent of the decoder.
      The Wi-Fi speed is fine, and there is no need to change your repeater.

      The problem lies with the decoder.

      I don't know about Liveboxes, so I can't say what is happening.

      It would probably be useful to contact Orange again and provide them with this information.

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  7. superbarnis Posted messages 4419 Registration date   Status Member Last intervention   520
     

    HI

    I had problems with the Wi-Fi for the TV with answering machines. I tried 2 brands, but the Orange demo insisted on the box (which is in another room 8-10 meters away from the box). For several months, I made do with powerline adapters with frequent dropouts, then switched to a direct cable running through the basements!

    Good luck

    We're not all geniuses, but we're working on it.
    Google is your friend, don’t forget that!

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  8. kepa33990 Posted messages 14 Registration date   Status Member Last intervention  
     

    Hello,

    In response to pierr10, yes it's a smart TV, but I still don't understand why the channels being offered on my TV are working fine over WiFi with my box. It's a big mystery. If it had been through powerline, I would have said so, it's not the same. Running a cable seems pretty difficult, going through the entire house via the attic and descending into the corner of the wall, almost impossible. We should have fiber in about 2 months (in theory), and I'll see at that point; in the meantime, we’ll continue to watch the available channels! Thank you all for your advice and kindness.

    Kepa

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  9. txiki Posted messages 6514 Registration date   Status Contributor Last intervention   610
     

    Hello everyone,
    pif: he talks about: "if I use Wi-Fi, it does what it wants". We need to clarify? Is it a Wi-Fi connection or PLC?.
    It's not the same thing! At all!

    At my place, for example, the level of the Free plugs is very bad and yet they are plugged into wall sockets with nothing else next to them (no power strip, no "triplite"...) but my TV works fine. It depends on the condition of the electrical circuit of the house since the signal is carried by it.
    Regards!

    -1
  10. txiki Posted messages 6514 Registration date   Status Contributor Last intervention   610
     

    Hello everyone,
    I agree with georges97, connecting a box (whatever it is) to a TV is nonsense.

    A Wi-Fi signal will never be strong enough to transmit the signals of TV channels that can be in HD.
    It may be interesting in other cases, but for TV, it's insufficient!
    Best regards!

    -3
    1. txiki Posted messages 6514 Registration date   Status Contributor Last intervention   610
       

      Oops! I mean to connect via Wi-Fi... while we're at home.

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    2. Clarckos Posted messages 10069 Registration date   Status Contributor Last intervention   934
       

      Hello everyone, hello Txiki

      I agree that connecting an operator router to your TV box is not very advisable.

      However, in my case, it was a necessity.

      Wifi between the router and the Free box, same room without walls or obstacles, 5 meters apart. Primary connection.

      CPL as secondary.


      In HD, there have been no interruptions during viewing since I set it up at the end of February (FB Pop)

      With CPL, using my previous Livebox, I experienced 2/3 second interruptions every hour.


      Indeed, it is essential to prioritize a wired connection (ethernet), even if the environment is clear without interference; Wi-Fi can be a good solution, but not with Orange, which has never worked under the same conditions.


      So basically, to respond to Képa, I encountered this problem with the LB 5, which I never resolved, and yet I spent a week working on it and settled for CPL, which was only a partial solution (interruption).

      If you have the opportunity, run a cable between the two discreetly.

      -1
      1. brucine Posted messages 24882 Registration date   Status Member Last intervention   4 175 > Clarckos Posted messages 10069 Registration date   Status Contributor Last intervention  
         

        Hello,

        I personally have no issues with powerline adapters (to which only the TV decoder is connected).

        Since the router and the TV are not in the same room and due to their configuration (doors, etc.), unless there are RJ45 sockets in the rooms, the ethernet solution would have required me to run cables through an obstacle course and drill walls.

        Now, of course, it's not a miracle solution; it depends on the powerline adapters themselves, the electrical network, and any disturbances that may arise from certain devices... but it’s likely to cause fewer problems than simple Wi-Fi.

        I had to change those infamous powerline adapters when I moved in for others that had double the "theoretical throughput"; I don't remember if the TV connection bugs occurred right after moving in or during the switch to fiber.

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