View original (French)

Scrolling issues with lines, pages, and photos

Franck18250 Posted messages 3 Status Member -  
SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   -

Hello,

Hello,

For the past two weeks, I have a problem that's ruining my experience with my PC.

As soon as I hover the cursor over a dropdown menu, the lines scroll by themselves to the bottom.

In the Windows settings, for example, when I go to applications, I put the cursor on the page and it scrolls down to the bottom of the applications list. When I right-click on a word to correct it, the correction doesn't stay displayed so I can validate it.

In a spreadsheet, as soon as the cursor goes over the table, it scrolls to the right, making it impossible to read the data.

In the word processor, when I go, for example, to the text size, the dropdown menu scrolls to the bottom.

When I open a photo, as soon as the cursor passes over it, it enlarges to the maximum by itself again.

If anyone has a solution, thank you in advance because if I don’t find one quickly, I’ll save my data and change the PC.

Best regards,

Franck


4 answers

  1.
    Didi64_549 Posted messages 2847 Registration date   Status Member Last intervention  
     

    Hello,

    Could you please provide us with details about the model, the brand of the PC, and the operating system it has so that we can assist you more easily?

    Thank you.

    0
  2. Franck18250 Posted messages 3 Status Member
     

    Hello,

    The PC is an ACER Veriton, Windows 10 Professional, Device Name    DESKTOP-N2Q9LBG
    Processor    Intel(R) Celeron(R) CPU G1610 @ 2.60GHz   2.60 GHz
    Installed RAM    8.00 Go (7.83 Go usable)
    Device ID    24F0948A-F5E4-4DEB-AD0B-1BF81D6CFF3A
    Product ID    00330-80000-00000-AA203
    System Type    64-bit Operating System, x64 processor
    Stylus and Touch Function    Touch input or stylus functionality is not available on this screen

    Edition    Windows 10 Professional
    Version    22H2
    Installed on    ‎03/‎06/‎2020
    Operating System Build    19045.2846
    Experience    Windows Feature Experience Pack 120.2212.4190.0
     

    I hope you have all the information :-)

    Thanks in advance

    Franck

    0
    1. Didi64_549 Posted messages 2847 Registration date   Status Member Last intervention  
       

      Hi,

      Which antivirus do you have, if you don't mind me asking?

      0
  3. Franck18250 Posted messages 3 Status Member
     

    Hello,

    It's Windows Defender, I don't have any other antivirus.

    Thank you.

    0
    1. Didi64_549 Posted messages 2847 Registration date   Status Member Last intervention  
       

      Hi,

      Try right-clicking on the dropdown menu part and then refresh.

      Close the open file and then open it again and see what happens.

      0
  4. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     

    Hello.

    If you haven't made too many changes to your PC in the past two weeks, you can try a recovery.

    Type "RSTRUI" in the Cortana search box.
    Then click "Next", check "Show more restore points", select a point prior to the issue, then click "Next" and "Finish". The process may take some time, so be patient. The PC will restart.

    0