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Can't force restart Huawei P Smart 2019

alex67 -  
 alex67 -

Hello,

There is already a similar topic in broad lines, but it does not address my issue.

I have a Huawei P Smart 2019, it is charged (I used it this morning), but suddenly the screen stays black.
And even if I charge it, I hold down the power button for 15 seconds, or the power button + the volume up button, nothing changes.

Thank you in advance, and sorry for any potential duplicates.


1 réponse

Réponse 1 / 1
Panth33ra Posted messages 23027 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

In my opinion, you need to perform a factory reset on your smartphone... https://consumer.huawei.com/fr/support/content/fr-fr00783259/
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alex67
 

Thanks for the advice, however, I can't turn it on at all :/

It's not even detected by the computer.

So, I don't know if DroidKit can help me recover the data that is on the phone.

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Panth33ra Posted messages 23027 Registration date   Status Membre Last intervention   2 346 > alex67
 

It seems that the battery does not hold a charge. Have you tried turning it on with its power cable?

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alex67 > Panth33ra Posted messages 23027 Registration date   Status Membre Last intervention  
 

Yes, and no sign of life :D.

I will try to charge it fully tonight and I will try again tomorrow morning.

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