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Can't force restart Huawei P Smart 2019

alex67 -  
 alex67 -

Hello,

There is already a similar topic in broad lines, but it does not address my issue.

I have a Huawei P Smart 2019, it is charged (I used it this morning), but suddenly the screen stays black.
And even if I charge it, I hold down the power button for 15 seconds, or the power button + the volume up button, nothing changes.

Thank you in advance, and sorry for any potential duplicates.


1 answer

  1.
    Panth33ra Posted messages 23229 Registration date   Status Member Last intervention   Ambassador 2 365
     

    Hello,

    In my opinion, you need to perform a factory reset on your smartphone... https://consumer.huawei.com/fr/support/content/fr-fr00783259/

    2
    1. alex67
       

      Thanks for the advice, however, I can't turn it on at all :/

      It's not even detected by the computer.

      So, I don't know if DroidKit can help me recover the data that is on the phone.

      0
      1. Panth33ra Posted messages 23229 Registration date   Status Member Last intervention   2 365 > alex67
         

        It seems that the battery does not hold a charge. Have you tried turning it on with its power cable?

        0
      2. alex67 > Panth33ra Posted messages 23229 Registration date   Status Member Last intervention  
         

        Yes, and no sign of life :D.

        I will try to charge it fully tonight and I will try again tomorrow morning.

        0