View original (French)

JBL 5.1 Soundbar stuck

Tom -  

Hello,

I purchased a JBL 5.1 soundbar but unfortunately it only works with optical input; as soon as I try to set it to HDMI ARC, the soundbar freezes and I have to unplug it for 1 minute. I've tried several HDMI cables, including the one provided and the one from my Xbox Series X, but nothing works. My TV is a Philips 55OLED706. If anyone has any advice, I thank you in advance.


7 answers

  1.  Panth33ra

    Hello,

    To unlock it, perform a factory reset on your JBL soundbar.

    In source mode, press and hold the volume –, volume +, and source buttons on the top panel of the soundbar until the display shows Reset.

    When the factory settings restoration is complete, the product will stop and restart automatically.

    0
    1. Lolo

      Hello

      I have the same problem for about a month; as soon as I connect the HDMI ARC, it gets stuck on its ON screen.

      Did you resolve the issue with your speaker?

      0
      1. Jblbar5.1

        Have you resolved your issue?
        I have the same problem with it stuck on "on" when my HDMI ARC is connected (LG OLED TV)

        0
    2. Panth33ra

      Hello,

      For both of you (Tom and Lolo): Stick with the Optical cable to connect the JBL soundbar. I did it this way to connect my Panasonic mini-chain to my new TV.

      0
      1. pilou

        Hello

        It seems that all HDMI ports, including ARC, only work as inputs on this television.

        Outputting sound to the soundbar will not go through HDMI.

        0
        2. Jblbar5.1

          Hello,

          have you solved your problem? My JBL Bar 5.1 soundbar gets stuck on "on" as soon as the HDMI ARC connected to the TV is plugged in.

          I suspect it might be an issue with the Android TV update on the TV (LG OLED).

          Thanks for any information.

          0
          1. Toma25

            Hello,

            I'm having the same problem as you since the beginning! As soon as I bought the LG 55 C1, the connection on HDMI ARC or EARC makes the soundbar freeze as soon as the HDMI cable is inserted into the TV's ARC output.

            So I can only use the JBL 5.1 soundbar through optical... really disappointed... is there no solution to get HDMI ARC to work??

            Thank you

            0
            1. Panth33ra

              Hello everyone,

              Therefore, I advise you to abandon the HDMI ARC connector and switch to the optical connector.

              0