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Unable to copy to the external hard drive

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newmorning Posted messages 50 Status Member -  
gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   -

Hello,

It has suddenly become impossible for me to copy to the external hard drive, while it works perfectly in the other direction. The brand's diagnostic software (WD) confirms that the drive is working fine.

What can be done?

5 answers

  1.
    fabul Posted messages 42155 Registration date   Status Moderator Last intervention   6 066
     

    Hello,

    Start by backing up your data to another drive < Important

    Then launch Windows PowerShell (Admin)

    Type chkdsk /f x:

    (Replace x with the drive letter)

    1
    1. newmorning Posted messages 50 Status Member
       

      Excellent! chkdsk has resolved everything, thank you!

      "Added 23 defective clusters to the bad cluster file.
      Fixed errors in the BITMAP attribute of the master file table (MFT).
      Fixed errors in the volume map.

      Windows has made corrections to the file system.
      No further action is required."

      0
      1. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > newmorning Posted messages 50 Status Member
         

        use CrystalDiskInfo as indicated to check the health status of your drive

        https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/ (yes, I forgot the link in my previous message)

        bad sectors, your drive must be in poor condition.

        If caution in health means it is likely defective, move your data elsewhere and buy a new drive.

        1
  2. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
     

    Good evening,

    (in addition)

    Is it correct to say files on the PC to copy to an external drive? (messages 1 and 3 contradict each other on this point)

    > What is the size of the file to be copied?

    > Right-click on your external drive, choose properties and indicate what file system it is (fat or ntfs...)

    > Use CrystalDiskInfo, download it and run it, it will give you the health status of your drives.

    You will have a tab for each drive

    Provide the health status of the PC drive and the external one.

    > And what is the free space on your drive?

    Auto message
    Without regular feedback from you...you can always refer to article 22 ;-)
    A little reminder regarding the volunteers who are helping you: Reply, Respect, Politeness,...

    1
    1. newmorning Posted messages 50 Status Member
       

      Indeed, CrystalDiskInfo indicates a "caution" message. I'm not quite sure how to interpret everything else below. The data is moderately sensitive, but it seems to suggest that an unrecoverable crash is likely to happen soon, right?

       ---------------------------------------------------------------------------- CrystalDiskInfo 8.11.2 (C) 2008-2021 hiyohiyo Crystal Dew World: https://crystalmark.info/ ---------------------------------------------------------------------------- OS : Windows 10 Professional [10.0 Build 19045] (x64) Date : 2023/02/02 13:49:20 -- Controller Map ---------------------------------------------------------- + Intel(R) 7 Series Chipset Family SATA AHCI Controller [ATA] - PNY CS1311 120GB SSD - HL-DT-ST DVD+-RW GT80N - Microsoft Storage Spaces Controller [SCSI] -- Disk List --------------------------------------------------------------- (01) PNY CS1311 120GB SSD : 120.0 GB [0/0/0, pd1] - ph (02) WDC WD15EARS-00Z5B1 : 1500.3 GB [1/0/0, sa1] ---------------------------------------------------------------------------- (01) PNY CS1311 120GB SSD ---------------------------------------------------------------------------- Model : PNY CS1311 120GB SSD Firmware : CS131122 Serial Number : PNY36162191600103BA0 Disk Size : 120.0 GB (8.4/120.0/120.0/----) Buffer Size : Unknown Queue Depth : 32 # of Sectors : 234441648 Rotation Rate : ---- (SSD) Interface : Serial ATA Major Version : ACS-2 Minor Version : ---- Transfer Mode : SATA/600 | SATA/600 Power On Hours : 9468 hours Power On Count : 8131 times Host Writes : 21914 GB Temperature : 30 C (86 F) Health Status : Good (88 %) Features : S.M.A.R.T., APM, NCQ, TRIM APM Level : 00FEh [ON] AAM Level : ---- Drive Letter : C: -- S.M.A.R.T. -------------------------------------------------------------- ID Cur Wor Thr RawValues(6) Attribute Name 01 100 100 _50 000000000000 Read Error Rate 09 100 100 __0 0000000024FC Power on Hours 0C 100 100 __0 000000001FC3 Power Cycle Count A8 100 100 __0 000000000000 SATA PHY Error Count AA 100 100 _10 000000000055 Bad Block Count AD 100 100 __0 0000007800AF Erase Count C0 100 100 __0 00000000004A Unexpected Power Loss Count C2 _70 _70 _30 001E001E001E Temperature DA 100 100 _50 000000000000 Number of CRC Errors E7 100 100 __0 000000000058 SSD Life Left F1 100 100 __0 00000000559A Host Writes -- IDENTIFY_DEVICE --------------------------------------------------------- 0 1 2 3 4 5 6 7 8 9 000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000 010: 504E 5933 3631 3632 3139 3136 3030 3130 3342 4130 020: 0000 0000 0000 4353 3133 3131 3232 504E 5920 4353 030: 3133 3131 2031 3230 4742 2053 5344 2020 2020 2020 040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00 050: 4000 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110 060: 4BB0 0DF9 0000 0407 0003 0078 0078 0078 0078 5F20 070: 0000 0000 0000 0000 0000 001F E70E 0006 004C 004C 080: 03F8 0000 746B 7D09 4163 7469 BC09 4163 007F 0001 090: 0001 00FE FFFE 0000 0000 0000 0000 0000 0000 0000 100: 4BB0 0DF9 0000 0000 0000 0008 4000 0000 5F8D B4C3 110: 6160 3BA0 0000 0000 0000 0000 0000 0000 0000 4019 120: 4019 0000 0000 0000 0000 0000 0000 0000 0021 0000 130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0001 170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 200: 0000 0000 0000 0000 0000 0000 0000 0000 0000 4000 210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000 220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000 230: 0000 0000 0000 0000 0001 FFFF 0000 0000 0000 0000 240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 250: 0000 0000 0000 0000 0000 66A5 -- SMART_READ_DATA --------------------------------------------------------- +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F 000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 09 12 010: 00 64 64 FC 24 00 00 00 00 00 0C 12 00 64 64 C3 020: 1F 00 00 00 00 00 A8 12 00 64 64 00 00 00 00 00 030: 00 00 AA 03 00 64 64 55 00 00 00 00 00 00 AD 12 040: 00 64 64 AF 00 78 00 00 00 00 C0 12 00 64 64 4A 050: 00 00 00 00 00 00 C2 23 00 46 46 1E 00 1E 00 1E 060: 00 00 DA 0B 00 64 64 00 00 00 00 00 00 00 E7 13 070: 00 64 64 58 00 00 00 00 00 00 F1 12 00 64 64 9A 080: 55 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 090: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 86 -- SMART_READ_THRESHOLD ---------------------------------------------------- +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F 000: 10 00 01 32 00 64 64 00 00 00 00 00 00 00 09 00 010: 00 64 64 00 00 00 00 00 00 00 0C 00 00 64 64 00 020: 00 00 00 00 00 00 A8 00 00 64 64 00 00 00 00 00 030: 00 00 AA 0A 00 64 64 00 00 00 00 00 00 00 AD 00 040: 00 64 64 00 00 00 00 00 00 00 C0 00 00 64 64 00 050: 00 00 00 00 00 00 C2 1E 00 64 64 00 00 00 00 00 060: 00 00 DA 32 00 64 64 00 00 00 00 00 00 00 E7 00 070: 00 64 64 00 00 00 00 00 00 00 F1 00 00 64 64 00 080: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 090: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 83 ---------------------------------------------------------------------------- (02) WDC WD15EARS-00Z5B1 ---------------------------------------------------------------------------- Enclosure : WD Ext HDD 1021 USB Device (V=1058, P=1021, sa1) Model : WDC WD15EARS-00Z5B1 Firmware : 80.00A80 Serial Number : WD-WMAVU2686794 Disk Size : 1500.3 GB (8.4/137.4/1500.3/1500.3) Buffer Size : Unknown Queue Depth : 32 # of Sectors : 2930277168 Rotation Rate : Unknown Interface : USB (Serial ATA) Major Version : ATA8-ACS Minor Version : ---- Transfer Mode : ---- | SATA/300 Power On Hours : 555 hours Power On Count : 2883 times Temperature : 38 C (100 F) Health Status : Caution Features : S.M.A.R.T., AAM, NCQ APM Level : ---- AAM Level : 80FEh [OFF] Drive Letter : D: -- S.M.A.R.T. -------------------------------------------------------------- ID Cur Wor
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      1. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > newmorning Posted messages 50 Status Member
         

        It means that the disk is physically worn out, it has "holes" and the patch kit is almost empty (also, some holes are impossible to fix).

        ........

        So yes, your disk can be considered dead.

        It can remain like this and cause errors, slowdowns, corrupt data, or fail on you soon.

        1
      2. newmorning Posted messages 50 Status Member > gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention  
         

        Thank you, I will go to the checkout so that any potential crash won't be a big loss.

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      3. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > newmorning Posted messages 50 Status Member
         

        You're welcome ;-)

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  3. jeannets Posted messages 28398 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     

    Good evening,

    If it's working very well, there’s no problem..!! I have to say that apart from that, you're not very talkative when it comes to explaining things, at least a little bit.

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  4. jeannets Posted messages 28398 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     

    Provide useful information... The brand and model of the PC, its age, its operating system and version...

    Information about the disk, the WD model..? Have you used it on a TV to record movies..? or a MAC

    It might be a write protection..?? with this PC..?

    Does this disk work on other PCs..?

    The file might be too large..? corrupted..?? defective disk sector..? Insufficient USB power..? etc..etc..? the name of the file with disallowed characters..?

    Reading on the subject https://recoverit.wondershare.fr/harddrive-errors/fixed-cant-read-from-the-source-file-or-disk.html

    0
  6. newmorning Posted messages 50 Status Member
     

    Sorry for the confusion: in the disk -> PC direction, I get the message "Action interrupted. Unable to read from the source file or disk." This is surprising because the same file can be transferred to a USB stick without any difficulty.

    -1