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Uninstall Zoom

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zabaday -  
bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   -

Hello,

I'm trying to uninstall Zoom on my laptop and it's not working. I've uninstalled it from System/Application and used Zoomcleaner, but nothing works. Every time my computer restarts, Zoom installs itself. By the way, even if I do nothing, Zoom installs itself every time. It's annoying.

My laptop runs on Windows 11 Family and the Zoom version is 5.9.1 (2581).

Thanks in advance for your help.

6 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello.

    Uninstall Zoom using Revo Uninstaller in advanced scan mode.

    Carefully read the Revo Uninstaller tutorial.

    Accept the uninstallation of the program you wish to uninstall, and if there is an error message stating that the uninstallation is impossible, close the error message and continue the procedure.

    Check "Advanced Scan" and then click "Scan".

    Click on "Select All" and then on "Delete", if a second list appears, do the same, then once everything is deleted, click on "Finish", a restart may be requested.

    bazfile
    Moderator/Security Contributor.
    A hello, a reply, a thank you are always appreciated.

    1
    1. zabaday
       

      Thank you bazfile for your quick response and your time.

      I will give it a try.

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    2. zabaday
       

      I tried with Revo as you showed me. Unfortunately, it doesn't work. Zoom still installs at startup, it's a nightmare.

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  2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Download FRST, once downloaded save it to the desktop, then right-click on FRST and choose Run as administrator, you will see this:

    Click on Analyze

    Warning, wait for the messages indicating that the analysis is complete to appear.

    At the end of the analysis, you will have two text files on the desktop: FRST and Addition.

    Then send the FRST and ADDITION reports to PJJOINT, check THIS TUTORIAL and then provide the two links generated by PJJOINT in your response.

    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always welcome.

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  3. zabaday
     

    Hello,

    here it is:

    https://pjjoint.malekal.com/files.php?id=FRST_20230119_u10y14t715u6

    https://pjjoint.malekal.com/files.php?id=20230119_l13h98s5y10

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  4. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello.

    Uninstall Zoom.

    Then immediately do the following.

    Procedure to follow in the order indicated:

    1- Open FRST as an administrator by right-clicking on FRST and choosing run as administrator
    2 - Copy the entire script found in the box below:

      Start:: CreateRestorePoint: CloseProcesses: CustomCLSID: HKU\S-1-5-21-1021314286-3752472326-1936493598-1001_Classes\CLSID\{d936918b-9c4b-555e-074a-c79314be04e1}\localserver32 -> "C:\Program Files (x86)\Proton Technologies\ProtonVPN\ProtonVPN.exe" -ToastActivated => No file FirewallRules: [TCP Query User{99632FF5-C5CE-4947-B6FF-E49D7BACC17D}C:\programdata\ableton\live 10 suite\program\ableton live 10 suite.exe] => (Block) C:\programdata\ableton\live 10 suite\program\ableton live 10 suite.exe => No file FirewallRules: [UDP Query User{A2FD9790-783C-4EB9-9353-656558E6639D}C:\programdata\ableton\live 10 suite\program\ableton live 10 suite.exe] => (Block) C:\programdata\ableton\live 10 suite\program\ableton live 10 suite.exe => No file Startup: C:\Users\ninik\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MS Excel.exe [2023-01-03] (Zoom Video Communications, Inc. -> Zoom Video Communications, Inc.) GroupPolicy: Restriction ? Policies: C:\ProgramData\NTUSER.pol: Restriction HKU\S-1-5-21-1021314286-3752472326-1936493598-1001\...\Run: [ProtonVPN] => C:\Program Files (x86)\Proton Technologies\ProtonVPN\ProtonVPN.exe (No file) Task: {49560BEC-62C8-43E7-8B12-9814D10E2BD1} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\Reboot_Battery => C:\WINDOWS\system32\MusNotification.exe /RunOnBattery RebootDialog (No file) Task: {6A16E511-C9E6-4ED9-81E0-E801CD5D255F} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\Reboot_AC => C:\WINDOWS\system32\MusNotification.exe /RunOnAC RebootDialog (No file) Task: {8F2F6C84-42E8-490F-9594-AF79DF7D8F89} - System32\Tasks\ASUS\P508PowerAgent_sdk => C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ShareFromArmouryIII\Mouse\ROG STRIX CARRY\P508PowerAgent.exe (No file) Task: {CCDFC0B8-01A3-4E74-A820-4F13F51D269E} - System32\Tasks\Microsoft\Windows\Mobile Broadband Accounts\MNO Metadata Parser => C:\WINDOWS\System32\MbaeParserTask.exe (No file) Task: {E0F10DCF-44AD-40E8-9370-FB5DA59F93FB} - System32\Tasks\Microsoft\Windows\UpdateOrchestrator\USO_UxBroker => C:\WINDOWS\system32\MusNotification.exe (No file) S3 VBAudioVACMME; \SystemRoot\System32\drivers\vbaudio_cable64_win7.sys [X] S1 WinSetupMon; system32\DRIVERS\WinSetupMon.sys [X] C:\Users\ninik\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Zoom C:\Users\ninik\AppData\Local\Zoom C:\Users\ninik\AppData\Roaming\Zoom EmptyTemp: End::

    3- Once the script is copied, click on Fix, FRST will automatically take the script from the clipboard.


    Let the correction process take place, once it is completed you will be asked to restart your PC, do so as soon as prompted, see below.

    Then once your computer is restarted:
    4- You will have a Fixlog file on your desktop, then send this fixlog report to PJJOINT and provide the generated link from PJJOINT in your response.

    5- CHECK AND TELL ME IF YOUR PROBLEM PERSISTS

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

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  6. zabaday
     

    Hello bazfile,

    thank you once again for your time and effort in resolving my issue.

    Here is the link to the fixlog:

    https://pjjoint.malekal.com/files.php?id=20230119_i10t8n9k12s10

    After the reboot, Zoom no longer installs. Thank you.

    Could you explain to me in simple terms what happened? I noticed that FRST cleaned up temporary files.

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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       

      Could you explain to me in simple terms what happened?

      It was a process at the startup of the PC that automatically reinstalled Zoom.

      I saw that FRST cleaned up temporary files.

      Yes, the temporary files left behind by application uninstalls and installs accumulate over time and clutter the hard drive, and there are also certain infections hiding in them; you freed up 6.4 GB of space on your hard drive.

      The fixlog is OK.

      You can uninstall FRST, rename the FRST file you downloaded to uninstall, then once the file is renamed, open it; the uninstallation will automatically take place via a reboot of the PC.

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  7. zabaday
     

    Wonderful, thank you very much bazfile!

    For the future, how could I deeply clean my temporary files, once a year for example?

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    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       

      I made a small tutorial in the "Tips and Solutions" forum https://forums.commentcamarche.net/forum/affich-37585177-liberer-de-l-espace-et-nettoyer-le-disque-dur-avec-frst

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      1. zabaday > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
         

        Thank you very much

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      2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > zabaday
         

        You're welcome.

        See you on CCM.

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