View original (French)

Hp2710 e0 error

Audrey09 -  
 Martine -

I have a problem with my HP Deskjet 2710 printer.
The power button, the color cartridge button, and the Information button are blinking. On the control screen, E0 is blinking, along with the exclamation mark, the 2 ink levels, and the envelope.
I'm also unable to connect to WiFi...

When I press the I button, the Printer Information Page prints, and then it all starts blinking again.

What can I do?

Thank you very much!

9 réponses

Réponse 1 / 9
Audrey09
 

I can no longer access my printer via wifi, everything is blocked...

I tried unplugging and plugging it back in after 3 minutes to reset it, same problem.

Yet I managed to print a configuration page...

I need to reset the printer, I feel like I'm facing planned obsolescence from HP...

If you could help me it would be great, it would prevent me from having to throw it away when I've seen that it prints perfectly with test pages.

Thank you in advance

Audrey
0
Réponse 2 / 9
Audrey09
 

Unfortunately, I have already done this operation ☹️
0
baladur13 Posted messages 47531 Registration date   Status Modérateur Last intervention   14 370
 

Did you try to solve the issue as indicated in the manual on page 96?

0
Réponse 3 / 9
Audrey09
 

The problem is that I don't have access to my printer from a computer, it shows as unavailable.
0
baladur13 Posted messages 47531 Registration date   Status Modérateur Last intervention   14 370
 

Even when making a connection via USB cable?

A priori, it's an issue with the cartridges and more specifically the color cartridge according to what is flashing...

0
Réponse 4 / 9
Audrey09
 

And no, not even connected via USB, offline ☹️
0
baladur13 Posted messages 47531 Registration date   Status Modérateur Last intervention   14 370
 

Sorry...

Is there an issue with the color cartridge? Oxidized or dirty contacts, poorly removed plastic protection

0
Réponse 5 / 9
Audrey09
 

So maybe that's it because I've really tried everything.

But I don't know how to clean more than what I've done with a cloth.

I was thinking of calling HP service. Do you think that's a good idea?

Otherwise, an independent repairman?
0
Réponse 6 / 9
Julaz
 

Hello,

Have you found the solution? Because I have the same issue.
Thank you in advance.
0
Réponse 7 / 9
Martine
 

Me too
0
Réponse 8 / 9
baladur13 Posted messages 47531 Registration date   Status Modérateur Last intervention   14 370
 

See if a reset can fix the issue

https://www.hardreset.info/fr/devices/hp/hp-deskjet-2710/

Very difficult to catch a black cat in a dark room.
Especially when it isn't there...
-1
Réponse 9 / 9
baladur13 Posted messages 47531 Registration date   Status Modérateur Last intervention   14 370
 

Hello

Excerpt from the notice on page 96 (102 of the pdf below)

The notice: http://h10032.www1.hp.com/ctg/Manual/c06613626.pdf

Very difficult to catch a black cat in a dark room.
Especially when it’s not there...
-2