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Error code 092-651 then 2660000 on Xerox WorkCentre 6015 B

Alex383 Posted messages 3 Status Member -  
Alex383 Posted messages 3 Status Member -

Hello,

my Xerox WorkCentre 6015 B laser printer has stopped working (neither scanning nor printing) since I cleaned the cartridge area. I tried cleaning the color toner density sensors (CTD), but there was no improvement. I changed the three color cartridges (compatible ones) but not the black one yet. I can't even scan anymore.

How can I reset my device from my computer since the printer's keyboard is stuck on the error message?

PS: I'm a beginner in computing, so please feel free to talk to me like a novice!

Thank you for your responses.

3 answers

  1.
    baladur13 Posted messages 47408 Registration date   Status Moderator Last intervention   14 414
     

    Hello,

    See if the solution proposed here can be applied

    https://www.youtube.com/watch?v=WlSRrtpFXJg

    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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  2. Alex383 Posted messages 3 Status Member
     

    Thanks, I've done all that but the message remains the same.

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    1. baladur13 Posted messages 47408 Registration date   Status Moderator Last intervention   14 414
       

      Sorry

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  3. Alex383 Posted messages 3 Status Member
     

    No, don't be. Thank you for your help.

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