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Reviews for csl-computer.com

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aefgdgergcsfsdfsdf -  

Hello, I wanted to know if CSL computer is a reliable site in terms of quality.

Thank you.

5 answers

  1. Loulou

    Very disappointed with the after-sales service of CSL Computer: incompetence and disregard for the customer.

    I purchased a complete computer from CSL Computer in September 2024. A few months later, a RAM stick fails.

    From the start, things get complicated. By email, I am told that I must return the entire RAM kit. Finding this illogical, I call their service to verify. An advisor (Nicolas) clearly confirms to me that I can return only the defective stick, provided that I pack it properly. So I do: I send the stick on May 20, 2025, with proof of dispatch.

    A month later, after first asking for a simple proof of sending, they email me to request that I return the entire complete kit again. This completely contradicts what their advisor told me on the phone — result: a month lost for nothing.

    In response to my dissatisfaction, their solution is even more absurd: they offer me to pay 84.90 € + shipping costs to receive two new sticks "on loan." Then, once the defective stick is received (which I have already sent!), I might be reimbursed… Seriously? I paid for a complete PC. Only one component is defective. It is normal for it to be replaced or refunded, without additional costs.

    Today, more than a month later:

    The customer service refuses to replace or refund the stick individually,

    They themselves acknowledge that their delays come from their internal disorganization,

    Their communication is confusing, slow, and contradictory,

    I feel abandoned, with no real support or respect for the customer.

    Result: I have lost time, money (call costs, postage), and a lot of patience.

    I strongly advise against CSL Computer, especially if you expect reliable, professional, and responsive customer service. The product is not everything; the service in case of a problem is essential, and here, it’s a disaster.

    2. aefgdgergcsfsdfsdf Author

      So is it reliable in terms of quality?

      Because I've seen some not very flattering comments online.

      Thank you.

      1.  bendrop Contributor

        Hello,

        But at what percentage? If we look here for example https://fr.trustpilot.com/review/www.csl-computer.com, the percentage of dissatisfied customers is low. Anyway, you will never find a site with 100% satisfaction.

        For example, I've been with Free for 20 years and have never had any issues. Yet we see plenty of negative reviews online.

        Best regards.

    3. StefL

      This company received a €50 transfer by mistake and does not want to refund me!

      So just walk away, in case of a problem, they will do nothing.

      2. aefgdgergcsfsdfsdf Author

        Thank you very much for your help.

        So I will go ahead and set up a PC, feeling reassured.