Reviews for csl-computer.com

Very disappointed with the after-sales service of CSL Computer: incompetence and disregard for the customer.

I purchased a complete computer from CSL Computer in September 2024. A few months later, a RAM stick fails.

From the start, things get complicated. By email, I am told that I must return the entire RAM kit. Finding this illogical, I call their service to verify. An advisor (Nicolas) clearly confirms to me that I can return only the defective stick, provided that I pack it properly. So I do: I send the stick on May 20, 2025, with proof of dispatch.

A month later, after first asking for a simple proof of sending, they email me to request that I return the entire complete kit again. This completely contradicts what their advisor told me on the phone — result: a month lost for nothing.

In response to my dissatisfaction, their solution is even more absurd: they offer me to pay 84.90 € + shipping costs to receive two new sticks "on loan." Then, once the defective stick is received (which I have already sent!), I might be reimbursed… Seriously? I paid for a complete PC. Only one component is defective. It is normal for it to be replaced or refunded, without additional costs.

Today, more than a month later:

The customer service refuses to replace or refund the stick individually,

They themselves acknowledge that their delays come from their internal disorganization,

Their communication is confusing, slow, and contradictory,

I feel abandoned, with no real support or respect for the customer.

Result: I have lost time, money (call costs, postage), and a lot of patience.

I strongly advise against CSL Computer, especially if you expect reliable, professional, and responsive customer service. The product is not everything; the service in case of a problem is essential, and here, it’s a disaster.

Hello.

This German site has been around for 22 years.

https://whois.domaintools.com/csl-computer.com

bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.

So is it reliable in terms of quality?

Because I've seen some not very flattering comments online.

Thank you.

This company received a €50 transfer by mistake and does not want to refund me!

So just walk away, in case of a problem, they will do nothing.

Thank you very much for your help.

So I will go ahead and set up a PC, feeling reassured.