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Livebox 5 Orange working

Nathan -  
Epiloguest Posted messages 219 Status Member -

Hello, my Livebox 5 is not working, the internet light is blinking white and that means there is a cable problem, but I can't see where. Help me, thanks.

4 answers

  1.
    brupala Posted messages 111140 Registration date   Status Member Last intervention   14 441
     

    Hello,

    it's not necessarily a wiring problem, it could be a PPP authentication issue.

    Is it a fiber or ADSL box?

    In any case, contact Orange.

    And there you go....

    But misery, those line spacings are really annoying!!

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    1. Nathan
       

      I contacted Orange, they've brushed me off twice and I have fiber, how can this authentication issue be resolved? Please express yourselves more clearly, thank you, I really want to get this sorted out.

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    2. Epiloguest Posted messages 219 Status Member 25
       

      If it's a Livebox 5, it's fiber only. This Livebox does not support ADSL.

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    3. Nathan > Epiloguest Posted messages 219 Status Member
       

      I am connected to the wall and with my fiber to the first connector, I have already tried the other three, I don’t know what to do.

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    4. brupala Posted messages 111140 Registration date   Status Member Last intervention   14 441 > Nathan
       

      What does "Mettent un vent" mean?

      PPP authentication issue, it's the user code fti/ .... with the corresponding password.

      You probably can't do anything about it.

      What lights are there on the ONT (if it is external)?

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    5. Nathan > brupala Posted messages 111140 Registration date   Status Member Last intervention  
       

      They didn't come to my place; I mean by giving me the cold shoulder, and I don't understand FTI authentication or PPP; it's not my area of expertise, I think.

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  2. Epiloguest Posted messages 219 Status Member 25
     

    Good evening.

    Restart the Livebox at the small power transformer: unplug it and then plug it back in. Wait two or three minutes. What does it give?

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  3. Nathan
     

    Already did it rather yesterday, still a connection problem with the white internet blinking light, thank you.

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    1. Epiloguest Posted messages 219 Status Member 25
       

      Has this Livebox already worked at your place?

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    2. Nathan > Epiloguest Posted messages 219 Status Member
       

      No, she arrived 2 weeks ago but the electrician didn't come to the 2 appointments, so I'm willing to try by myself because it's starting to take a long time.

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    3. Epiloguest Posted messages 219 Status Member 25 > Nathan
       

      You say "connected to the wall". It's worth trying directly: from the Livebox to the PC via Ethernet.

      You also need to identify yourself: you must have a username and a "Connection" password.

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    4. Nathan > Epiloguest Posted messages 219 Status Member
       

      I receive them on a card or by email

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    5. Epiloguest Posted messages 219 Status Member 25 > Nathan
       

      Username and password for "Login": Have you never had them?

      Only Orange at 3900 can give them to you.

      Are you eligible for Fiber?

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  4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
     

    No, she arrived 2 weeks ago but the electrician hasn't come for the 2 appointments.

    Hi

    By whom and how was the box connected to the network?

    Which cable(s) in which socket(s) on which box(es)?

    https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/depanner/un-probleme-d-acces-a-internet/deconnexions-intempestives/livebox-5-verifier-les-branchements-au-reseau_292475-827412

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