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Unable to update iMovie

miaa2311 -  
_Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   -

Hello,

Today I updated to 'macOS Monterey 12.6' on my MacBook Air (M1 chip).

When I turned it back on, I wanted to open iMovie, but the following message appeared: "To use iMovie, you need to update to the latest version."

After that, when I went to the App Store, I couldn't install the latest update for iMovie because this message appeared: "iMovie cannot be updated because it was refunded or purchased with another Apple ID," even though I don't have any other account or money.

I can no longer retrieve my projects, continue them, or even open the application.

What should I do? Thank you.


2 answers

  1.
    Aliboron Martin Posted messages 3661 Registration date   Status Contributor Last intervention   992
     

    On the App Store, is it by going to your app selection (at the bottom left) that you select the iMovie icon? And is it when you click on the "Update" button that you observe this rejection?

    It’s still curious that it’s in your "purchases" but you’re being told it was purchased with another ID...

    Hello at your place!
    Bernard

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  2. _Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 135
     

    Hello,

    You can directly contact the Apple purchasing service so they can explain this issue to you and offer a solution.

    Ritchi

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