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Toshiba TV Screen Display Issue

Clob -  
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   -

Hello everyone,

As you can see in the pictures below, I'm experiencing a display issue on my TV screen.

Of course, this problem occurs once the warranty has expired; Toshiba sent me a USB stick to reset the TV, but the issue persists.

I thought it might be a backlighting problem, but as you can see in the photos (which were taken 5 seconds apart), the black part (1st photo) becomes visible again (2nd photo).

Do you know what could be causing the problem? Any solutions?

Thank you in advance!

3 réponses

Réponse 1 / 3
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Presented this way, the screen seems dead. What year is your TV?
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Réponse 2 / 3
Clob
 

Hello Panth33ra,

I bought it in 2020.

The reference is as follows: TOSHIBA 58U2963DG 4K TV 58"
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Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346
 

You need to get in touch with their platform. Only they can help you... https://toshiba-tv.com/fr-fr/support/product/58U2963DG

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Réponse 3 / 3
Clob
 

That's what I did, but since my warranty has expired, they don't want to do anything. Their solution is to offer me their authorized repair service. The closest one is in another department than mine to provide a repair estimate...

Hence my question on a forum before considering another solution.

Thank you for your help!
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Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346
 

Your problem is hardware (in this case, your screen) and not software. Please wait if one of us can help you.

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