Epson driver issues

Hello.

Update drivers and software directly from the Epson website:

https://www.epson.fr/fr_FR/support/sc/epson-workforce-wf-2840dwf/s/s2007

bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.

The printer works well, it prints, it scans, it digitizes; the only thing it cannot do is send a fax, and for good reason since the fax utility could not be installed.

In my mind, if the printer works, it means its driver is installed, so why when I try to install the fax utility does it tell me that the driver cannot be installed?

I saw on the Epson website that you indicated there was an Epson driver 3.00.

Every time I went to the site, I actually downloaded a newer version of the fax utility that still did not want to install.

Is the driver 3.00 that I need to download not going to conflict with the one that is already installed since the printer works, and will it not block everything? Can I install it without any issues? Thank you for a response. Best regards.

It's indeed this file that I downloaded and tried to install but without success, so the problem remains unsolved; the solution you proposed does not resolve my issue.

You don’t seem to have understood my question.

Should I install the first one first?

And then

for it to work

Or should I only install the second one?

If you tell me that I should only install the second one, then I’ll tell you that’s what I did and it doesn’t work.

Do you have a solution?

Thanks in advance.

Do you think that repairing Windows can help fix the problem?

Hello .....

Following up on your last message marked as a duplicate, I just read on the Epson website that it is necessary to configure Fax Utility before using it.... and that might be the reason why you're having trouble getting it to work .... if you are sure you have downloaded and installed all the necessary drivers for this printer's proper functioning ► See this link

Best regards ► A+

Thank you for your response

I can't configure the fax utility because I can't install it

The error message occurs during the installation when it asks me to confirm the printer being used; I click ok and everything freezes with an error message

I have a second PC where it works, so there is probably a conflict with W10 or another driver or another program
but how can I detect the culprit

Thank you for your response

but the first time I tried to install it, it didn't work, so at that time there was nothing installed incorrectly

See you+

I did what you advised me

without success, it’s still stuck

I took the opportunity to delete a bunch of useless programs

do you know the procedure to repair Windows without having to reinstall all my programs afterwards

thanks in advance

Hello,

 repair windows without having to reinstall all my programs

Look at this --> Repair Windows 10 without data loss

I repaired Windows and it's still impossible to install the fax utility.

Hello, so I'm going to explain but it's going to be long

Usual procedure I install the printer driver and then I install the software when it starts installing the fax utility pack

After a minute it freezes and tells me installation error but I already had time to see that it's installing things in Program Files*86/Epson software

So I went to Program Files *86 I saw that they had managed to install the driver and two DLL files installed or copied only

So I went to the other PC where the installation worked fine I copied the entire fax utility folder

I went back to the PC where it was freezing In administrator mode I pasted the entire fax utility folder in Program Files x86/Epson software

And I saw that it copied everything properly

I didn’t do anything in the registry

I didn’t do anything in Windows driver

I opened the fax utility and inside the fax utility there were plenty of exe files I triggered a certain number and at one point it worked so it wasn’t the driver that was the issue

And the fax utility works normally

But I didn’t remember which action I had taken that lifted the blockage

At one point I saw that in the Epson Software folder there was still a folder from my old printer but it’s the same on the other PC that worked well and the presence of this old printer folder didn’t bother it

So it works the blockage didn’t come from the non-installation of the drivers since it managed to install them before it got stuck nor do I think from the dll

so the problem is resolved But if ever I have to format or uninstall the printer I didn’t manage to remember what I had done that made it work it's a bit long that's why I didn't want to explain all this but there you go you know everything

I had done a Windows repair keeping my programs and files but it didn’t resolve the issue

See you and thanks again