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ILLUSTRATOR se bloque une fois lancé

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mabiliere Messages postés 3 Date d'inscription mardi 4 octobre 2022 Statut Membre Dernière intervention 4 octobre 2022 - 4 oct. 2022 à 10:51
mabiliere Messages postés 3 Date d'inscription mardi 4 octobre 2022 Statut Membre Dernière intervention 4 octobre 2022 - 4 oct. 2022 à 13:16

Bonjour, j'ai la dernière version  d'Illustrator (26.5) et mon souci est qu'Illustrator se lance sans aucun problème je peux même naviguer dans les différents menus mais je ne peux ni "Ouvrir" un fichier déjà créé ni faire "Fichier / Nouveau" car il se bloque avec génération d'un petit rapport qui pour moi est du charabia.

J'ai la Creative Cloud et tous les autres logiciels fonctionnent correctement.

Avez-vous une solution ?

Merci.

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3 réponses

Réponse 1 / 3
Panth33ra Messages postés 19360 Date d'inscription mercredi 8 juillet 2020 Statut Membre Dernière intervention 25 avril 2024 1 757
4 oct. 2022 à 10:57

Bonjour,

Tu indiques...

...mais je ne peux ni "Ouvrir" un fichier déjà créé ni faire "Fichier / Nouveau" car il se bloque avec génération d'un petit rapport qui pour moi est du charabia.

Nous aimerions savoir ce qui est écrit dans le petit rapport (d'erreur).
0
Réponse 2 / 3
mabiliere Messages postés 3 Date d'inscription mardi 4 octobre 2022 Statut Membre Dernière intervention 4 octobre 2022
4 oct. 2022 à 11:21

Je vous mets le rapport.

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<binaryImage start="0x00007FFA111F0000" end="0x00007FFA111F8000" path="psapi.dll"/>
<binaryImage start="0x00007FF9BB690000" end="0x00007FF9BB6C3000" path="adobe\Rasterize.aip"/>
<binaryImage start="0x00007FF9BB700000" end="0x00007FF9BB71C000" path="adobe\AssetMgmt.aip"/>
<binaryImage start="0x00007FF9BB910000" end="0x00007FF9BB943000" path="adobe\SVGFilterEffect.aip"/>
<binaryImage start="0x00007FF9BB720000" end="0x00007FF9BB811000" path="adobe\BeautifulStrokes.aip"/>
<binaryImage start="0x00007FF9B9F00000" end="0x00007FF9B9F82000" path="adobe\TextFindFont.aip"/>
<binaryImage start="0x00007FF9B9EA0000" end="0x00007FF9B9EF5000" path="adobe\PerspectiveUI.aip"/>
<binaryImage start="0x00007FF9B9E60000" end="0x00007FF9B9E9E000" path="adobe\Shaper.aip"/>
<binaryImage start="0x00007FF9B9990000" end="0x00007FF9B99EA000" path="adobe\DynamicCorners.aip"/>
<binaryImage start="0x00007FF9A9880000" end="0x00007FF9AA186000" path="adobe\CropUI.aip"/>
<binaryImage start="0x00007FF9A9790000" end="0x00007FF9A9875000" path="adobe\VectorSculpting.aip"/>
<binaryImage start="0x00007FF9AFB70000" end="0x00007FF9AFBE2000" path="adobe\SmartExport.aip"/>
<binaryImage start="0x00007FF9BB480000" end="0x00007FF9BB4B2000" path="adobe\PathSuite.aip"/>
<binaryImage start="0x00007FF9BB950000" end="0x00007FF9BB968000" path="adobe\Transform.aip"/>
<binaryImage start="0x00007FF9B9E10000" end="0x00007FF9B9E54000" path="adobe\SpellCheckUI.aip"/>
<binaryImage start="0x00007FF9A9690000" end="0x00007FF9A9785000" path="Windows.Networking.dll"/>
<binaryImage start="0x00007FF9F9E60000" end="0x00007FF9F9F19000" path="Windows.Networking.Connectivity.dll"/>
<binaryImage start="0x00007FF9B9B80000" end="0x00007FF9B9BB9000" path="Windows.Networking.HostName.dll"/>
<binaryImage start="0x00007FFA0EC80000" end="0x00007FFA0ED21000" path="FirewallAPI.dll"/>
<binaryImage start="0x00007FF9ED820000" end="0x00007FF9ED873000" path="biwinrt.dll"/>
<binaryImage start="0x00007FFA0EC10000" end="0x00007FFA0EC4A000" path="fwbase.dll"/>
<binaryImage start="0x00007FF9EE9D0000" end="0x00007FF9EE9E7000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FF9E65B0000" end="0x00007FF9E65F2000" path="mlang.dll"/>
<binaryImage start="0x00007FF9BB220000" end="0x00007FF9BB268000" path="adobe\FindReplaceUI.aip"/>
<binaryImage start="0x00007FF9A91B0000" end="0x00007FF9A968D000" path="adobe\Save4Web.aip"/>
<binaryImage start="0x00007FF9F6050000" end="0x00007FF9F608E000" path="adobe\Package.aip"/>
<binaryImage start="0x00007FF9F6040000" end="0x00007FF9F6050000" path="adobe\ScriptsMenu.aip"/>
<binaryImage start="0x00007FF9EB400000" end="0x00007FF9EB434000" path="rtscom.dll"/>
<binaryImage start="0x00007FF9E6150000" end="0x00007FF9E624B000" path="ddraw.dll"/>
<binaryImage start="0x00007FF9E6140000" end="0x00007FF9E6149000" path="dciman32.dll"/>
<binaryImage start="0x00007FFA0A600000" end="0x00007FFA0A6F7000" path="AppXDeploymentClient.dll"/>
<binaryImage start="0x00007FF998AE0000" end="0x00007FF99B5F7000" path="nvoglv64.dll"/>
<binaryImage start="0x00007FFA07C70000" end="0x00007FFA07DB8000" path="drvstore.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>
0
Panth33ra Messages postés 19360 Date d'inscription mercredi 8 juillet 2020 Statut Membre Dernière intervention 25 avril 2024 1 757
4 oct. 2022 à 12:34

Bonjour,

Le problème vient, semble-t-il, de ta carte graphique, elle n'est pas assez puissante pour faire fonctionner Illustrator.

Source : Configuration requise

0
Réponse 3 / 3
mabiliere Messages postés 3 Date d'inscription mardi 4 octobre 2022 Statut Membre Dernière intervention 4 octobre 2022
4 oct. 2022 à 13:16

J'ai trouvé car c'est votre réponse qui m'a mis la puce à l'oreille (carte graphique).

En fait et vu ma configuration il suffit d'aller dans les Prefs / Performances et de décocher "Performance GPU". 

Maintenant ça fonctionne.

Merci.
0

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