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Acer Nitro 5 and USB-C docking station

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Laeleg -  
suspension66 Posted messages 1 Status Member -

Hello

I have a personal Acer Nitro 5 AN515-57-54WZ with a USB-C 3.2 port.
When I connect my HP Dock G5 via USB-C, only the USB ports and Ethernet are recognized; the external displays and charging do not work...
The same happens with a personal hub...
I get a limited connectivity message.

How can I get my external displays to work through my USB-C port?

2 answers

  1.
    madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     

    Hello
    Strange, it is supposed to work as is, I have one but on an HP PC with HP screens. That said, it is supposed to work with most brands.

    Is the docking power supply properly connected and functional?
    Best regards

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    1. laeleg
       

      Hello,

      Yes, the dock is well connected and works perfectly with my work PC.

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      1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488 > laeleg
         

        This docking requires software.

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      2. laeleg > madmyke Posted messages 52304 Registration date   Status Moderator Last intervention  
         

        Yes, I have already tested it, but my PC tells me that I am up to date on the dock's software, yet it still displays the limited connectivity message and I still don't have my external screens.

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      3. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488 > laeleg
         

        In this case, I don't have a specific idea, except to contact HP or test another PC from a different brand. They specify that it is compatible with a wide range of PCs, not that it is universal.
        Also, check on the PC itself if there is something missing from Acer that would allow the management to function. Ask them the question.

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    2. suspension66 Posted messages 1 Status Member
       

      Hello,

      Just in case, has anyone managed to get their ACER working with the HP Dock G5 station? I'm doing fine with my work PC (HP) but not with my ACER... Sniff. I've installed the driver, and the keyboard, mouse, and other USBs are working fine. But the screens are a no-go.

      Thanks in advance for your replies.

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  2. Laeleg
     

    Hello

    I did quite a bit of research and in the end, despite the numerous descriptions of the PC model on the internet and those from the seller, which all tell me it's compatible for multi-screens via USB-C, Acer wrote to me that the model is not compatible...

    I found a way to return it to get another one, but with HP, I'm crossing my fingers that I won't have any problems.

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    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       

      What did you change from? From a PC to an HP? If so, which model?

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      1. Laeleg > madmyke Posted messages 52304 Registration date   Status Moderator Last intervention  
         

        Yes for an HP Victus 16-e0195nf

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      2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488 > Laeleg
         

        Ok, I don't know this range from HP (I only handle the professional ones) but there’s no reason it shouldn’t work.
        Good luck

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