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Microsoft Teams is not installing

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eloge.cg Posted messages 187 Registration date   Status Membre Last intervention   -  
bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   -

Hello,

The Teams application is no longer working on my workstation, and I don't know why.

I uninstalled it, but when reinstalling, an error message appears (image below).

Thank you for your help.

Best regards.


5 réponses

Réponse 1 / 5
bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524
 

Good evening,

  1. From Windows Explorer, go to C:\Users\PC\AppData\Local\Microsoft\ and delete the Teams folder.
  2. Install Teams as an administrator. To do this, right-click on the Teams installation file and select Run as administrator.

Regards.
2
eloge.cg Posted messages 187 Registration date   Status Membre Last intervention  
 

Awesome!!!! It worked!!!

Thank you Bendrop for your assistance.

Thank you CCM forum.

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bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524 > eloge.cg Posted messages 187 Registration date   Status Membre Last intervention  
 

You're welcome.

Best regards.

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Réponse 2 / 5
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 

Hello
On which page did you download the reinstallation file?
Are you the administrator of this machine?
Best regards
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Réponse 3 / 5
eloge.cg Posted messages 187 Registration date   Status Membre Last intervention  
 

Hello,

I downloaded from the site below:

https://teams.microsoft.com/_#/conversations/19:meeting_NGM1NzhlYjgtN2I5MS00ODdlLTk4OGQtYjJiNzRlYTZmNzM1@thread.v2?ctx=chat

I am the administrator of my PC.
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Réponse 4 / 5
bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524
 

Hello,

Please open the log file to find out the reason and let us know in your next response.

Best regards.
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Réponse 5 / 5
eloge.cg Posted messages 187 Registration date   Status Membre Last intervention  
 

Hello,

Below are the logs

2021-09-08 15:11:25> Program: Starting Squirrel Updater: --install . --checkInstall --source=PROPLUS --silent --exeName=Teams.exe
2021-09-08 15:11:25> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\ProductReleaseIds exists. Data - O365ProPlusRetail
2021-09-08 15:11:25> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\AudienceData exists. Data - Production::CC
2021-09-08 15:11:25> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\LastScenario exists. Data - UPDATE
2021-09-08 15:11:25> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2021-09-08 15:11:25> Program: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-09-08 15:11:25> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2021-09-08 15:11:25> Program: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-09-08 15:11:25> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2021-09-08 15:11:25> Program: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-09-08 15:11:25> Program: Registry flags are not set: proceed with default value NotConfigured
2021-09-08 15:11:25> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams does not exist
2021-09-08 15:11:32> Program: Starting install, writing to C:\Users\PC\AppData\Local\SquirrelTemp
2021-09-08 15:11:32> Program: File does not contain contextual info: Teams.exe
2021-09-08 15:11:32> UpdateManager: using rootAppDirectory: C:\Users\PC\AppData\Local\Microsoft\Teams
2021-09-08 15:11:32> Program: About to install to: C:\Users\PC\AppData\Local\Microsoft\Teams
2021-09-08 15:11:32> Program: Setup.json exist, copying over
2021-09-08 15:11:32> RegistryService: RegKeyExists: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run has TeamsMachineInstaller. Data - C:\Program Files (x86)\Teams Installer\Teams.exe --checkInstall --source=PROPLUS
2021-09-08 15:11:32> RegistryService: TrySetRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\InstallSource created
2021-09-08 15:11:32> RegistryService: TrySetRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\InstallSource set successfully as MSI
2021-09-08 15:11:32> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\PC\AppData\Local\Microsoft\Teams\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2021-09-08 15:11:32> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\PC\AppData\Local\Microsoft\Teams\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__3.MoveNext()
2021-09-08 15:11:32> CheckForUpdateImpl: Reading RELEASES file from C:\Users\PC\AppData\Local\SquirrelTemp
2021-09-08 15:11:33> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2021-09-08 15:11:33> ApplyReleasesImpl: No delta packages found. Applying current release package.
2021-09-08 15:11:33> ApplyReleasesImpl: getting squirrel aware apps failed with exception Could not find a part of the path 'C:\Users\PC\AppData\Local\Microsoft\Teams\current'.
2021-09-08 15:11:33> ApplyReleasesImpl: Writing files to app directory: C:\Users\PC\AppData\Local\Microsoft\Teams\current
2021-09-08 15:12:03> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\PC\AppData\Local\Microsoft\Teams\current\Teams.exe]
2021-09-08 15:12:16> ApplyReleasesImpl: About to RemoveOldShorcuts for Teams.exe, rootAppDir C:\Users\PC\AppData\Local\Microsoft\Teams
2021-09-08 15:12:17> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2021-09-08 15:12:17> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-09-08 15:12:17> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2021-09-08 15:12:17> ApplyReleasesImpl: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-09-08 15:12:17> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2021-09-08 15:12:17> ApplyReleasesImpl: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2021-09-08 15:12:17> ApplyReleasesImpl: Registry flags are not set: proceed with default value NotConfigured
2021-09-08 15:12:23> ApplyReleasesImpl: Starting fixPinnedExecutables
2021-09-08 15:12:23> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2021-09-08 15:12:23> ApplyReleasesImpl: Examining Pin: Firefox.lnk
2021-09-08 15:12:23> ApplyReleasesImpl: Examining Pin: Microsoft Edge.lnk
2021-09-08 15:12:23> ApplyReleasesImpl: Examining Pin: Outlook.lnk
2021-09-08 15:12:23> ApplyReleasesImpl: Fixing up tray icons
2021-09-08 15:12:23> ApplyReleasesImpl: Couldn't rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object.
   at Squirrel.UpdateManager.ApplyReleasesImpl.<unshimOurselves>b__24_0(RegistryView view)
2021-09-08 15:12:23> ApplyReleasesImpl: Couldn't rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object.
   at Squirrel.UpdateManager.ApplyReleasesImpl.<unshimOurselves>b__24_0(RegistryView view)
2021-09-08 15:12:24> MeetingAddinInstaller: System.ArgumentException: Cannot delete a subkey because it does not exist.
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey)
   at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
   at Squirrel.MeetingAddinInstaller.<InstallMeetingAddinAsync>d__15.MoveNext()
2021-09-08 15:12:28> MeetingAddinInstaller: StagedAppDirectory does not exist. Using Current
2021-09-08 15:12:28> MeetingAddinInstaller: There is no version.txt. Falling back to getting version from folder name
2021-09-08 15:12:28> MeetingAddinInstaller: Version: 1.0.21105.1; addinPackageDirectory: 1.0.21105.1
2021-09-08 15:12:28> MeetingAddinInstaller: .dead exists: False
2021-09-08 15:12:28> MeetingAddinInstaller: path to .dead: C:\Users\PC\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.21105.1\.dead
2021-09-08 15:12:28> MeetingAddinInstaller: before cleanup unused versions
2021-09-08 15:12:30> MeetingAddinInstaller: Addin directory exists. Copy was successful
2021-09-08 15:12:35> MeetingAddinInstaller: Version 1.0.21105.1 of the meeting add-in is now installed
2021-09-08 15:12:35> PresenceAddinInstaller: Installing Teams Presence addin for Outlook...
2021-09-08 15:12:35> PresenceAddinInstaller: Copying C:\Users\PC\AppData\Local\Microsoft\Teams\current\resources\assets\tlb\Uc.tlb to C:\Users\PC\AppData\Local\Microsoft\TeamsPresenceAddin
2021-09-08 15:12:35> PresenceAddinInstaller: Copying C:\Users\PC\AppData\Local\Microsoft\Teams\current\resources\assets\tlb\Uc.win32.tlb to C:\Users\PC\AppData\Local\Microsoft\TeamsPresenceAddin
2021-09-08 15:12:35> PresenceAddinInstaller: check if UC TypeLib points to current\resources\assets\tlb\Uc.tlb
2021-09-08 15:12:35> PresenceAddinInstaller: UC Typelib WIN32 is registered under HKLM and file exists. Registration not needed!
2021-09-08 15:12:35> PresenceAddinInstaller: Registering UC Typelib WIN64 under HKCU...
2021-09-08 15:12:37> PresenceAddinInstaller: UC Typelib WIN64 successfully registered to C:\Users\PC\AppData\Local\Microsoft\TeamsPresenceAddin\Uc.tlb under HKCU!
2021-09-08 15:12:38> ApplyReleasesImpl: cleanDeadVersions: for original version of  and current version of 1.4.00.19572
2021-09-08 15:12:38> ApplyReleasesImpl: cleanDeadVersions: exclude current folder stage
2021-09-08 15:12:42> RegistryService: TryDeleteRegKey: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi not found
2021-09-08 15:20:12> Program: Starting Squirrel Updater: --install .
2021-09-08 15:20:13> Program: Starting install, writing to C:\Users\PC\AppData\Local\SquirrelTemp
2021-09-08 15:20:26> Program: About to install to: C:\Users\PC\AppData\Local\WhatsApp
2021-09-08 15:20:29> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\PC\AppData\Local\WhatsApp\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2021-09-08 15:20:29> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\PC\AppData\Local\WhatsApp\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2021-09-08 15:20:29> CheckForUpdateImpl: Reading RELEASES file from C:\Users\PC\AppData\Local\SquirrelTemp
2021-09-08 15:20:30> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2021-09-08 15:21:16> ApplyReleasesImpl: Writing files to app directory: C:\Users\PC\AppData\Local\WhatsApp\app-2.2134.10
2021-09-08 15:21:45> LogHost: Rigging execution stub for WhatsApp_ExecutionStub.exe to C:\Users\PC\AppData\Local\WhatsApp\WhatsApp.exe
2021-09-08 15:21:51> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\PC\AppData\Local\WhatsApp\app-2.2134.10\WhatsApp.exe]
2021-09-08 15:22:03> ApplyReleasesImpl: Starting fixPinnedExecutables
2021-09-08 15:22:03> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2021-09-08 15:22:03> ApplyReleasesImpl: Examining Pin: Firefox.lnk
2021-09-08 15:22:03> ApplyReleasesImpl: Examining Pin: Microsoft Edge.lnk
2021-09-08 15:22:03> ApplyReleasesImpl: Examining Pin: Outlook.lnk
2021-09-08 15:22:03> ApplyReleasesImpl: Fixing up tray icons
2021-09-08 15:22:04> ApplyReleasesImpl: cleanDeadVersions: for version 2.2134.10
2021-09-08 15:22:04> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-2.2134.10
c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__42.MoveNext()
2021-09-08 15:20:56> Unhandled exception: System.AggregateException: One or more errors occurred. ---> System.IO.IOException: The process cannot access the file 'C:\Users\PC\AppData\Local\WhatsApp\packages\WhatsApp-2.2134.10-full.nupkg' because it is being used by another process.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where the exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<>LogIfThrows>d__42.MoveNext()
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at System.Threading.Tasks.Task.Wait()
   at Squirrel.Update.Program.<Install>d__4.MoveNext()
   --- End of the inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout)
   at Squirrel.Update.Program.executeCommandLine(String[] args)
   at Squirrel.Update.Program.main(String[] args)
---> (Internal exception #0) System.IO.IOException: The process cannot access the file 'C:\Users\PC\AppData\Local\WhatsApp\packages\WhatsApp-2.2134.10-full.nupkg' because it is being used by another process.
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