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Unsubscribe from adult game site

Aedan -  
 Joshua -

Hello, I was very naïve to give my bank details to a site that offers 3 free days and then to unsubscribe beforehand to avoid any charges... you probably know the rest, in addition to the one site, two others were added and even after unsubscribing they charged me, here are the sites:

fxgamenetwork.com

mindgamepass.com

digitalgamevault.com

Can you help me get rid of this mistake?

14 réponses

Réponse 1 / 14
bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524
 

Hello,

If he continues to charge you despite the cancellation, the only solution is to block the charges and change your bank card.

Furthermore, the sites are beyond jurisdiction.

Best regards.
5
Aedan
 

Will there be no risk of prosecution if they can't get any money?

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bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524 > Aedan
 

No,

Regards.

0
Aedan
 

Thank you very much, have a great day

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bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524 > Aedan
 

Have a good day too.

0
Réponse 2 / 14
dadout Posted messages 2570 Registration date   Status Membre Last intervention   45
 

Hello,

There will be no risk IF AND ONLY IF you have properly followed the unsubscribe procedure and their terms and conditions.

If it says that you need to make a request by letter, then do it (and by registered mail). If you follow the unsubscribe procedure, you can block the payments on the same day. But be careful not to block them if you haven't followed the procedure, as they could claim the money (even though they won't go to court for a few ten euros).
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Réponse 3 / 14
Aedan
 

I think I have managed to contact their support connectbilling (transaction platform) even though my account says flghelp.com. After successfully canceling the subscriptions myself, I spoke on a support chat on the same site, and they told me that my account has indeed been unsubscribed and that a refund ticket has been opened, assuring me that no other payments will be made. I still made a block on my card, so I don't think I will be refunded the amount, but I shouldn't have any problems.
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bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524
 

To be continued. Your unsubscription was not complete.

Always be cautious of websites whose legal notices are not clearly defined.

Regards

0
Aedan > bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention  
 

But as a result of the card opposition, they won't be able to renew the subscription and will therefore cancel it.

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Aedan > bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention  
 
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bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention   8 524 > Aedan
 

You wouldn't need to change your credit card then. Good to hear that everything is back to normal.

Best regards.

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Aedan > bendrop Posted messages 12655 Registration date   Status Contributeur Last intervention  
 

I went ahead and opposed it anyway, but my bank details will no longer be accessible on their side.

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Réponse 4 / 14
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

On the other hand, for me, the fact that two other sites are opening up might seem suspicious, and for that, if I were you, I would report it to the internet police so that others don't fall into the same "trap" as you did.

If you live in Belgium, you need to report it at: https://www.safeonweb.be/

For France: Online Reporting Platform / Police News / News - National Police - Ministry of the Interior (interieur.gouv.fr)
0
Aedan
 

Surely two affiliate sites with the main one, written in very small print in English, down at the bottom of the page because the 3 sites were grouped together to hide which ones to unsubscribe from, on the same payment platform.

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Réponse 5 / 14
Aedan
 

I will keep you informed if I have any news, good or bad, thank you.
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Réponse 6 / 14
Aedan
 

I’m following up with you; apparently, the refund has been processed from their side, so I'm waiting for it to appear in my account. Furthermore, their support assured me that the subscriptions to the 3 sites have been canceled and no other payments will be made in the future. Since I’ve disputed the charge on my card, I don't expect to receive the refund, but they won't be able to take any more payments just in case. I’m still stressed about the fact that they’re asking me to pay. I’m staying vigilant—do you think everything is settled and the issue is resolved?
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Réponse 7 / 14
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

How did you communicate with them, by phone or by email?

An email is a written document, whereas a phone call is just a fleeting conversation, so if you need to file a complaint in the future, it's better to have a written record because that will remain.
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Aedan
 

By email and live chat, at the end of each conversation, they sent me a copy of the messages exchanged by email.

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blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68 > Aedan
 

it's better to wait a few days

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Réponse 8 / 14
Aedan
 

I think that if they have issued a refund, they do not intend to make a claim
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Réponse 9 / 14
brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 

Hello,

To repeat myself, one cannot file a civil complaint by definition, and even if that were the case, it would be illusory to do so regarding sites deliberately hosted in exotic countries so that they can escape any fiscal or criminal action.
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Aedan
 

So simply opposing the credit card can solve the problem without them having to make a payment claim, especially since the subscriptions are canceled.

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Réponse 10 / 14
Aedan
 

By going to the 3 different sites and clicking on support, I tried to pretend I wanted to cancel my subscription, and when entering my email address that was still working yesterday, they just told me that no member is registered to this address, is that a good sign?
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blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

yes

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Réponse 11 / 14
dadout Posted messages 2570 Registration date   Status Membre Last intervention   45
 

Hello,

An email is not a written document in the judicial sense; only a registered letter (RAR) is valid.

But anyway, since it's probably a site not governed in France, even the letter would not be enforceable before the jurisdiction. See the T&Cs and GTC which MUST indicate the competent jurisdiction in judicial matters.
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brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 

Hello,

No:

In France, the bailiff's act (or now the court enforcement officer, let's keep up with the times), but also the electronic registered letter as long as it complies with the specific authentication requirements (which should theoretically go through a certified third-party company) have the same value.

Abroad, this is unpredictable and the way to initiate a procedure depends on the law of the relevant country (subject to the fact that for some there is indeed a legal framework).

Of course, the nature of websites hosted in exotic countries is that they contain neither General Terms and Conditions (GTC), nor General Conditions of Use (GCU), nor any physical identification of the company and its address, and that is why they should not be used.

1
Réponse 12 / 14
Aedan
 

Thank you for all this information. Even today, I checked the unsubscribe sites and they no longer have me in their files, and they still claim that no payment will be requested from me. I was even sent a refund for the payment made. We'll see next month; if there's no claim, this will be settled for good :)
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dadout Posted messages 2570 Registration date   Status Membre Last intervention   45
 

Don't worry, if it's refunded, that's good. They won't make a claim; it would be a considerable waste of time to refund and then go back on it.

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Réponse 13 / 14
MOH
 

Hello, I was very naive to give my bank details to a site that offers 3 free days and then to unsubscribe before to avoid any transaction... you probably know the rest, in addition to the only site two others were added and even after unsubscribing they charged me, here are the sites:

fxgamenetwork.com
0
LorenzoGabrieli Posted messages 6 Status Membre
 

Hello, I'm in the same situation, have you resolved your issue?

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michel > LorenzoGabrieli Posted messages 6 Status Membre
 

You go to the FAQ (at the bottom right of the page on the site) and you cancel by entering your credentials.

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Réponse 14 / 14
Joshua
 

Can you help me? I'm in the same mess as you, I haven't received anything, not even the email, thanks.
0