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Chronopost recurring issues

Isa -  
contrariness Posted messages 17903 Registration date   Status Member Last intervention   -

I requested a redelivery for my chosen date (Saturday) with Chronopost because they were supposed to deliver on a day when I was at work (Wednesday). Okay, I received a new delivery confirmation from Chronopost for the following Saturday. On Saturday, I waited... Nothing. At 10:30 am, I received a text saying they had tried to deliver on Saturday (the day I was home waiting) at 12:35 pm... Text sent in advance of their supposed delivery time... Later in the day, I received another text saying that since I wasn't home (false), my package was waiting for me at a pick-up point... Disgusted.

3 answers

  1.
    jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     

    Hello .....

    Chronopost or rather some of its delivery drivers have a bad reputation; this practice is common .....everything is dropped off or almost in a pickup point to save time for the driver and money (fuel cost) for the company .....

    See this link ► the favorable reviews are at the top of the list, you just need to check "Bad" to reverse the trend

    Best regards

    4
  2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
     

    Hi

    It's (unfortunately) common with Chronopost ... To be avoided as a supplier

    2
  3. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     

    With Chronopost, there are pros and cons.. We use it in BtoB and we are 98% satisfied.. The most common problem occurs when the package is dropped off at the post office instead of being picked up or delivered to a Chrono agency..
    Unfortunately, if the Chrono package ends up in the Colissimo bin at the post office, we don't see it again.. (whereas the opposite, a Colissimo mistakenly placed in the Chrono bin at the post office, comes back to us via Chrono!)

    For Saturday deliveries, it's a "paid" option!... The sender can indicate this or not..

    If you want to limit delays, make sure your address is correctly written (no abbreviations, for example.) If asked, provide a phone number, and if you are in a residence or building.. choose a collection point instead of a delivery if possible..!

    1