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Cdiscount order not displaying but has been charged

SoryEO Posted messages 2 Status Member -  
SoryEO Posted messages 2 Status Member -
Hello, I placed an order on Cdiscount yesterday around 6 PM and at the payment stage I got an error, but I checked my bank app and I was charged the exact amount even though I didn't receive any email from Cdiscount. On the Cdiscount website, in the order section, I can see my order and my previous order, but when I click on the previous order, nothing appears except this

And still no email from Cdiscount, and when I look at my previous order, I see several pieces of information but I can't contact Cdiscount because the order number is not displayed. Is there any way for me to get a refund or know if I will receive my package? Could I please be helped?

2 answers

  1.
    Panth33ra Posted messages 23122 Registration date   Status Member Last intervention   Ambassadeur 2 363
     
    Hello,
    Have you checked your emails (and especially in the spam)?

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    1
    1. SoryEO Posted messages 2 Status Member
       
      Yes, I've done it several times already.
      0
  2. bazfile Posted messages 58488 Registration date   Status Moderator Last intervention   20 266
     
    Hello.
    When you have a problem with an order, you should contact the website where you placed the order, as only they can know what it's about, so contact CDiscount.
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    bazfile
    Moderator/Security Contributor.
    A hello, a reply, and a thank you are always appreciated.
    0