Instagram - Account suspended from the start without reasons
Arthur
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Radinoz Posted messages 514 Registration date Status Contributor Last intervention -
Radinoz Posted messages 514 Registration date Status Contributor Last intervention -
Hello,
I just created an Instagram account today.
Right at the end of the account creation process, a message appears on the app: 'Your account has been suspended...' even though I had just entered my basic details (email for account creation, name, date of birth, etc.), and I have one month left to contest this.
I click on 'appeal the decision', then I'm asked to enter a phone number to receive a code, I end up following this procedure while not understanding why the email address I provided during registration apparently isn't enough.
Instagram eventually launches, and I can use the tool, but I still try to find out how to contact Instagram to report this issue, and the only way I found to do this is to go to the help tab in my account settings where I can report a problem.
I eventually received an email from Instagram explaining that it must be an error and to contact them if the problem reappears.
Bingo, the problem eventually reappeared, this time I tell myself that I need to contact them again because I don’t understand, especially since when appealing (once again!) they ask me to complete a phone number for them to send me a confirmation code.
I reach out to them via email by replying to their previous response email, but since their email address starts with 'noreply', I wonder if this is really how I should respond.
I don’t really want to go through the contestation process again just yet without trying to flag this recurring issue, especially within the first few hours after signing up...
I wonder if some kind of virus might be lurking somewhere on my smartphone or elsewhere, as I find it a bit odd to have this type of problem right from the start and multiple times in a row.
If someone who is familiar with apps like Instagram, or someone who has experienced this problem can shed some light on the matter, I would appreciate it if they could at least try to help me with this issue. I would like to resolve this problem quickly.
Thank you very much :)
I just created an Instagram account today.
Right at the end of the account creation process, a message appears on the app: 'Your account has been suspended...' even though I had just entered my basic details (email for account creation, name, date of birth, etc.), and I have one month left to contest this.
I click on 'appeal the decision', then I'm asked to enter a phone number to receive a code, I end up following this procedure while not understanding why the email address I provided during registration apparently isn't enough.
Instagram eventually launches, and I can use the tool, but I still try to find out how to contact Instagram to report this issue, and the only way I found to do this is to go to the help tab in my account settings where I can report a problem.
I eventually received an email from Instagram explaining that it must be an error and to contact them if the problem reappears.
Bingo, the problem eventually reappeared, this time I tell myself that I need to contact them again because I don’t understand, especially since when appealing (once again!) they ask me to complete a phone number for them to send me a confirmation code.
I reach out to them via email by replying to their previous response email, but since their email address starts with 'noreply', I wonder if this is really how I should respond.
I don’t really want to go through the contestation process again just yet without trying to flag this recurring issue, especially within the first few hours after signing up...
I wonder if some kind of virus might be lurking somewhere on my smartphone or elsewhere, as I find it a bit odd to have this type of problem right from the start and multiple times in a row.
If someone who is familiar with apps like Instagram, or someone who has experienced this problem can shed some light on the matter, I would appreciate it if they could at least try to help me with this issue. I would like to resolve this problem quickly.
Thank you very much :)
2 answers
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Hello
Have you never created an account before? And nobody at home (family, etc.) has created one?
;)
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An exit is an entry that we take in the opposite direction. -
Hello,
No connection with malware or anything else…
As for the rest, you'll need to check that with Instagram; we don't have a miracle solution here on CCM.
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Just a little follow-up to say thank you; it’s always nice to hear...
