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My printer is not detected by my PC.

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anmarie77 Posted messages 116 Registration date   Status Member Last intervention   -  
jeannets Posted messages 28442 Registration date   Status Contributor Last intervention   -
Hello,
I have acquired a new ADVANCE ORIGIN PC and I can't install my CANNON PIXMA IP2850 printer. I inserted the installation driver. A message says "printer detected....." and, after 3 minutes, "printer not detected.....". This is my 4th attempt following the help, but nothing works.
Can you please help me?
Thank you in advance.

Configuration: Windows / Firefox 99.0

4 answers

  1.
    anmarie77 Posted messages 116 Registration date   Status Member Last intervention   19
     
    Good evening Jeannets,
    I managed to install my printer by going to "Canon My Printer," which I had downloaded with the installation CD.
    I clicked on "printer diagnosis and repair," the repair was done, and the printer is recognized by my PC.
    Thanks again.
    Have a good evening.
    1
  2. jeannets Posted messages 28442 Registration date   Status Contributor Last intervention   Ambassador 6 613
     
    Hello,

    There are a lot of new things happening at once...

    This printer apparently only connects via USB..?? and USB-3 is possible for faster transmission, but not for printing.

    What is your version of Windows, if it is indeed Windows..? Otherwise, please provide your OS.

    Here are the specifications: https://www.canon.fr/printers/inkjet/pixma/pixma_ip2850/specification.html
    note that it is not listed as compatible with Windows 11..
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  3. anmarie77 Posted messages 116 Registration date   Status Member Last intervention   19
     
    Hello Jeannets,
    Thank you for your reply.
    My PC is running Windows 10 Professional and the printer I want to install is not new.
    I bought it in December 2017 and I didn't have any problems installing it on my old HP PC running Windows 10 as well. It does indeed connect via USB.
    I don't understand what's going on. I hope I haven't bought a "piece of junk" PC!
    0
  4. jeannets Posted messages 28442 Registration date   Status Contributor Last intervention   Ambassador 6 613
     
    Well that's great, the divine voices are sometimes impenetrable, especially to technology; but it seems they have heard you..

    Be Happy... and good luck...
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