Unreadable font in Foxit Reader

Sophie -  
contrariness Posted messages 338 Registration date   Status Membre Last intervention   -
Hello,
I have a problem with Foxit Reader that renders many documents unreadable: the text appears in a font that is not really legible (either a sort of connected uppercase letters or squares in different places). I have uninstalled Foxit several times but it doesn't change anything.

5 réponses

jee pee Posted messages 9403 Registration date   Status Modérateur Last intervention   9 948
 
Hello,

Do you have a non-confidential document that you could provide us as an example for testing in an environment other than your own?

Please upload it to https://www.cjoint.com/ and share the link on the forum.

--
        A stranger is a friend we haven't met yet.
0
Sophie
 
Désolé, je ne peux pas accéder aux liens.
0
jee pee Posted messages 9403 Registration date   Status Modérateur Last intervention   9 948
 
I can read the file correctly with Foxit Reader or SumatraPDF and also with browsers Edge and Firefox, so it's not the file

can you try the file in your browser(s) by right-clicking on the file + open with
if the display is not good, it could be due to Windows fonts. There was a procedure to restore them to the original version under:
Control Panel > Appearance and Personalization
> Fonts > Font Settings
> Click on Restore Default Fonts.
but I can't find it anymore. has it disappeared or moved elsewhere???

If it works fine in the browser, then it would be exclusively Foxit, you could uninstall it and manually check directories that might not be deleted by the uninstallation (some are hidden) among:
C:\Program Files (x86)\Foxit Software
C:\ProgramData\Foxit ContentPlatform
C:\ProgramData\Foxit Software
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Foxit PDF Reader
C:\Users\XYZXYZ\AppData\Local\Temp\Foxit PDF Reader
C:\Users\XYZXYZ\AppData\LocalLow\Foxit
C:\Users\XYZXYZ\AppData\Roaming\Foxit AgentInformation
C:\Users\XYZXYZ\AppData\Roaming\Foxit Software
C:\Users\Public\Foxit Software


where XYZXYZ is your account name

0
Sophie
 
Hello,
When I open the file with sumatra.pdf, I have no issues, the file is perfectly readable. It's only when I use Foxit Reader, and not with all documents.
I will uninstall Foxit and see!

Thank you very much for your response, anyway.
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
In this file, not all fonts are embedded. For example, Arial-Bold is embedded while Arial-boldMT is not. They are indeed the same font style, but not the same name.

For normal display and printing, the software must use substitute fonts if the ones used in the file are not available on the computer. (That’s what Acrobat does, and that’s why it’s so heavy.)

In the event that the PDF reader cannot do this, the display will not be correct... Check in your reader if you have a substitution option to enable.
0
brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 
Hello,

I too have considered the issue of embedded fonts, but indeed, the file in question is read flawlessly by Sumatra (and also by any PDF-compatible browser, Firefox or others, which allows for a workaround).

If Acrobat Reader is a behemoth, it’s primarily because it carries a plethora of scripts and add-ons that don't serve much purpose for the average user.

Foxit isn't really much lighter in disk space, while Sumatra is and with hardly any options, thus it doesn't suffice to explain the phenomenon.

In the realm of accusations, it's still absurd that a public organization does not produce its texts in a format readable by all and "forces" the choice of a specific PDF viewer as it once did with certain browsers or common operating systems.
0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240 > brucine Posted messages 24411 Registration date   Status Membre Last intervention  
 
In the gossip column, it is quite the irony that a public organization does not write its texts in a format readable by all

In fact, the conversion tool for this file is Word 2010!! It's not the best for file standardization... The ideal would have been to use a conversion engine via a virtual printer, which has the advantage of "fixing" the page and being able to re-encode the fonts when they are licensed.....

But well, we often opt for the simplest solution...
0