"The connection to the incoming server has been terminated"

mijaco -
Sebastian Alexander Melbrooks Posted messages 15 Status Member - 28 Apr 2022 at 15:42

Hello,

I have been receiving an error message since today when I try to retrieve my emails from the Laposte.net server using MS Outlook 2021. The message reads: The connection to the incoming server has been lost. I have no problems with the Gmail server retrieving emails from that other account. I haven't changed anything in my Laposte account settings, and I checked their website for any updates, which there are none. I can access my emails online without any issues on Laposte.net. I later tried changing my password, but the problem remains the same.

I am using Windows 10 on a Fujitsu T734 laptop. Could someone please help me out?

Thank you!

3 answers

Answer 1 / 3

Best answer
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bob

It’s a problem with laposte.net at the moment. I have the same issue on my end with Thunderbird, which hasn’t received my emails from laposte.net for nearly 48 hours.
In short, the problem is on their side and not ours.
Let’s hope they resolve this as quickly as possible because in the meantime, I have to go directly to laposte.net to check my emails.
Greetings from Montreal!
3
1. Yop
  
  Yes, that happened last September. Their servers seem to be second-hand.
  I reported it to them on Friday... but since it's the day before a long weekend...
  
  1
  1. mijaco > Yop
    
    Thank you Yop and Bob for this information. I will calm down a bit and be patient while Laposte.net responds.
    
    0
Answer 2 / 3
Galixte Posted messages 45 Status Member 39

A topic on the Google Community forum summarizes the issue: https://support.google.com/mail/thread/160302318/connexion-a-un-adresse-mail-laposte-impossible-depuis-gmail?hl=fr

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1
1. Galixte Posted messages 45 Status Member 39 > mijaco
  
  To make them react, action is required; I indicate how here: https://support.google.com/mail/thread/160302318?hl=fr&msgid=160352124.
  
  1
2. bob
  
  Thank you Galixte for your updates...
  
  On the other hand, based on past experiences with laposte.net, one really needs to be patient to see any changes. Last time, there were more than 8 days without service!
  
  As for laposte's support, don't get your hopes up, there isn't any.
  At worst, some have seen requests for identity verification (like sending us a copy of your ID! In the meantime, while waiting for that to be received, your access is completely cut off. That certainly discourages asking for help!) following requests about bugs.
  In short, instead of helping, they throw a bunch of obstacles in the way.
  
  Anyway, I'm waiting.
  Migrating is not an option for me with all my aliases.
  In the meantime, I have 3 browsers with three accounts. I'll check in from time to time...
  
  1
3. Galixte Posted messages 45 Status Member 39 > bob
  
  The free Mailo account offers as many aliases as a La Poste account.
  
  I haven't had to present any identification each time I used the form https://aide.laposte.net/indexForm.php. Once our request is sent, we receive a response several days later, then the exchange ends; it's a request - a response, that's it.
  
  I encourage everyone to report this issue via this form because the more people we have, the greater our chances of seeing this problem corrected. Waiting or hoping does not increase the chances of resolution.
  
  1
4. Galixte Posted messages 45 Status Member 39 > Galixte Posted messages 45 Status Member
  
  For those interested in Mailo, here is a tutorial to transfer your La Poste emails to your free Mailo inbox: https://support.google.com/mail/thread/160302318?hl=fr&msgid=160675736
  
  1
5. Galixte Posted messages 45 Status Member 39 > Sebastian Alexander Melbrooks Posted messages 15 Status Member
  
  With their free version, you can use their IMAP servers for receiving and SMTP for sending:
  - IMAP mail server: mail.mailo.com
  - Recommended settings: SSL – port: 993
  
  - SMTP sending server: mail.mailo.com
  - Authentication: Required
  - Recommended settings: SSL – port: 465
  
  1
Answer 3 / 3
madmyke Posted messages 52304 Registration date Status Moderator Last intervention 12 488

Hello and welcome to CCM
Without giving any passwords or personal information, what are the settings defined for laposte?
Best regards
0
1. mijaco
  
  Hello Bàv,
  
  My settings are:
  Incoming mail
  Server: pop.laposte.net Port 995
  This server requires a secure connection: Checked
  Outgoing mail
  Server: smtp.laposte.net Port 465
  Encryption method: SSL/TLS
  
  In case it fixes the problem, I deleted my Laposte account in the Outlook software to recreate it. But Outlook shows me the same message as when I tried to retrieve my emails ("The connection to the incoming server (POP) has been closed. Please check the settings...") and does not allow me to recreate my account with Laposte.
  
  What do you think?
  
  1
  1. Galixte Posted messages 45 Status Member 39 > mijaco
    
    You need to report the problem as much as possible via Twitter by DM: https://twitter.com/lisalaposte and on https://aide.laposte.net/indexForm.php these are our only options with La Poste.
    
    I indicate how here: https://support.google.com/mail/thread/160302318?hl=fr&msgid=160352124
    
    2

"The connection to the incoming server has been terminated"

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