Hello everyone I have acquired an HP G732 Notebook PC, 64-bit, 6 GB of RAM, Windows 10 version 1803 (end of support November 2019), activated using a digital license. Initially, this HP PC had a pre-installed Windows 7 Home. I cannot perform the updates to version 20H2 (error 0x80240034), nor can I reinstall while keeping personal files or removing them. I have tried several procedures found on the internet. (For example: Deleting the SoftwareDistribution directory, resetting Windows updates, Refreshing Windows using Windows Defender.). Antivirus updates are working, and I managed to update Edge. The updates get stuck at around 30% of the installation, and then it rolls back, returning to version 1803. I'm out of ideas for this problem. Configuration: Windows / Firefox 98.0 -- Regards Gdbbvlf

Okay, keep us posted on how things are evolving @+ -- the radiation level is higher at the unemployment office than in Chernobyl

Hello In WSUS, you did select LEGACY mode, right? See you later -- The radiation level is higher at the employment center than at Chernobyl.

re I must have forgotten to check a box, I'm going to start over before continuing: do you have W10 on a USB stick? @+ -- the radiation level is higher at the employment office than at Chernobyl

re yes a family version and a startup key and a valid activation key, I will go through this solution ok, but it's the license key that determines the version of W10 (Home/Pro) but I would like to understand why the windows 10 updates do not run on this HP PC I did 1 search on the error code, and I find it "vague" --> click here PS: if you do a "clean install" of W10, I think you won't have any issues @+ -- the radiation level is higher at the employment office than at Chernobyl

Re Since you have nothing to save on this PC, what happens if you do a "clean install"? Catch you later -- The radiation levels are higher at the employment center than at Chernobyl.

re ok, let me know what it gives @+ -- the radiation level is higher at the employment center than in Chernobyl

re I'm trying the ''clean install'' thank you for your advice ok when you're on this page format all partitions and delete those that can be deleted you'll have 1 "unallocated" partition from there, depending on your HDD (the GB/TB), create 2 partitions 1 for Windows 1 for data if you have any questions... @+ -- the radiation level is higher at the employment center than at Chernobyl

Hello do this: 1) plug the PC into the power supply 2) close all your running programs 3) in search, type CMD and click on "run as administrator" 4) in the command prompt, type/copy-paste sfc /scannow and hit Enter WARNING: there is 1 space between sfc and / at the end of the scan, check if it has/has not found/fixed any system files PS: at the end of the scan if there is no "integrity violation", do this: 1) in search, type CMD and click on "run as administrator" 2) in the command prompt, type/copy-paste --> Dism /Online /Cleanup-Image /RestoreHealth and hit Enter 3) restart the PC and see what happens @+ -- the radiation level is higher at the job center than at Chernobyl

re no problem for the help, we were happy to do it :) thanks for the feedback, it's nice take care @+ -- the radiation level is higher at the job center than in Chernobyl

Error 0x80240034 Windows 10 Update - Page 2

Solved

Answer 21 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

Okay, keep us posted on how things are evolving

@+

--
the radiation level is higher at the unemployment office than in Chernobyl
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  Hello Billmaxime
  WSUS is done; no problem but I'm still on version 1803, a cumulative update 1903 failed (~80%)
  WSUS.log file report
  02/04/2022 22:31:35,07 - Info: Starting WSUS Offline Update - Community Edition - v. 12.4
  02/04/2022 22:31:35,09 - Info: Used path "F:\wsusoffice\wsusofflineCE124\wsusoffline\client\cmd\" on RAYMOND-HP (user: Raymond)
  02/04/2022 22:31:35,11 - Info: Option /updatecpp detected
  02/04/2022 22:31:35,15 - Info: Option /updatercerts detected
  02/04/2022 22:31:35,18 - Info: Option /verify detected
  02/04/2022 22:31:35,21 - Info: Option /showlog detected
  02/04/2022 22:31:39,78 - Info: Found Microsoft Windows version 10.0.17134.1304 (w100 x64 fra)
  02/04/2022 22:31:39,79 - Info: Found Microsoft Windows Software Licensing Management Tool info...
  02/04/2022 22:31:39,86 - Info: Name: Windows(R), Core edition
  02/04/2022 22:31:39,87 - Info: Description: Windows(R) Operating System, RETAIL channel
  02/04/2022 22:31:39,87 - Info: Partial product key: 8HVX7
  02/04/2022 22:31:39,89 - Info: License status: licensed
  02/04/2022 22:31:39,90 - Info: Found total physical memory: 6 GB
  02/04/2022 22:31:39,92 - Info: Found Servicing Stack version 10.0.17134.1120
  02/04/2022 22:31:39,95 - Info: Found Windows Update Agent version 10.0.17134.1304
  02/04/2022 22:31:39,95 - Info: Found Windows Installer version 5.0.17134.1304
  02/04/2022 22:31:39,97 - Info: Found Windows Script Host version 5.812.10240.16384
  02/04/2022 22:31:39,98 - Info: Found Internet Explorer version 9.11.17134.0
  02/04/2022 22:31:40,00 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.4926
  02/04/2022 22:31:40,01 - Info: Found Windows PowerShell version 2.0
  02/04/2022 22:31:40,03 - Info: Found Microsoft .NET Framework 4 version 4.8.03761 (release: 528049)
  02/04/2022 22:31:40,04 - Info: Found Windows Management Framework version 5.1.17134.1
  02/04/2022 22:31:40,06 - Info: Found Windows Defender definitions version 1.361.1193.0
  02/04/2022 22:31:40,11 - Info: Catalog date: 08/03/2022
  02/04/2022 22:31:40,14 - Info: Medium build date: 02/04/2022
  02/04/2022 22:31:40,15 - Info: Medium supports Microsoft Windows (w100 x64 glb)
  02/04/2022 22:31:40,29 - Info: Disabled screensaver
  02/04/2022 22:31:40,69 - Info: Created temporary power scheme
  02/04/2022 22:31:41,28 - Info: Adjusted power management settings
  02/04/2022 22:31:41,72 - Info: Installed ..\win\glb\Microsoft ECC Root Certificate Authority 2017.crt
  02/04/2022 22:31:41,84 - Info: Installed ..\win\glb\Microsoft RSA Root Certificate Authority 2017.crt
  02/04/2022 22:31:41,95 - Info: Installed ..\win\glb\Microsoft EV ECC Root Certificate Authority 2017.crt
  02/04/2022 22:31:42,03 - Info: Installed ..\win\glb\Microsoft EV RSA Root Certificate Authority 2017.crt
  02/04/2022 22:31:42,14 - Info: Installed ..\win\glb\MicRooCerAut2011_2011_03_22.crt
  02/04/2022 22:31:42,23 - Info: Installed ..\win\glb\Microsoft Time Stamp Root Certificate Authority 2014.crt
  02/04/2022 22:31:42,33 - Info: Installed ..\win\glb\Microsoft ECC Product Root Certificate Authority 2018.crt
  02/04/2022 22:31:42,42 - Info: Installed ..\win\glb\Microsoft ECC TS Root Certificate Authority 2018.crt
  02/04/2022 22:31:42,53 - Info: Installed ..\win\glb\Microsoft ECC Root Certificate Authority 2017.crl
  02/04/2022 22:31:42,62 - Info: Installed ..\win\glb\Microsoft RSA Root Certificate Authority 2017.crl
  02/04/2022 22:31:42,72 - Info: Installed ..\win\glb\Microsoft EV ECC Root Certificate Authority 2017.crl
  02/04/2022 22:31:42,79 - Info: Installed ..\win\glb\Microsoft EV RSA Root Certificate Authority 2017.crl
  02/04/2022 22:31:42,87 - Info: Installed ..\win\glb\MicRooCerAut_2010-06-23.crl
  02/04/2022 22:31:42,95 - Info: Installed ..\win\glb\Microsoft Time Stamp Root Certificate Authority 2014.crl
  02/04/2022 22:31:43,03 - Info: Installed ..\win\glb\Microsoft ECC Product Root Certificate Authority 2018.crl
  02/04/2022 22:31:43,11 - Info: Installed ..\win\glb\Microsoft ECC TS Root Certificate Authority 2018.crl
  02/04/2022 22:31:43,20 - Info: Installing October 2020 Servicing stack update for Windows 10 Version 1803
  02/04/2022 22:33:31,99 - Info: Installed ..\w100-x64\glb\windows10.0-kb4580398-x64_27aa5a0df1fbe070cc0c91678b5e936e5f8439f3.cab
  02/04/2022 22:33:32,07 - Info: Installed 1 updates
  02/04/2022 22:33:32,09 - Updated Servicing Stack to 10.0.17134.1780
  02/04/2022 22:33:45,24 - Info: Installed ..\cpp\vcredist2019_x86.exe
  02/04/2022 22:33:45,29 - Warning: Windows Defender definition file (..\wddefs\x64-glb\mpam-fe.exe) not found
  02/04/2022 22:33:47,52 - Info: Checked Windows Update scan prerequisites
  02/04/2022 22:33:48,01 - Info: Stopping service 'Windows Update' (wuauserv)
  02/04/2022 22:33:48,08 - Info: Waiting for service 'wuauserv' to reach state 'Stopped' (timeout: 180s)
  02/04/2022 22:33:50,43 - Info: Service 'wuauserv' reached state 'Stopped'
  02/04/2022 22:33:50,44 - Info: Stopped service 'Windows Update' (wuauserv)
  02/04/2022 22:33:50,58 - Info: Starting service 'Windows Update' (wuauserv)
  02/04/2022 22:33:50,63 - Info: Waiting for service 'wuauserv' to reach state 'Running' (timeout: 60s)
  02/04/2022 22:33:53,04 - Info: Service 'wuauserv' reached state 'Running'
  02/04/2022 22:33:53,05 - Info: Started service 'Windows Update' (wuauserv)
  02/04/2022 22:40:03,29 - Info: Listed ids of missing updates
  02/04/2022 22:40:05,09 - Info: Listed ids of installed updates
  02/04/2022 22:40:05,20 - Warning: Update kb4578972 not found
  02/04/2022 22:40:05,33 - Info: Listed update files
  02/04/2022 22:40:05,34 - Info: No missing update found
  02/04/2022 22:40:05,39 - Info: Restored screensaver setting
  02/04/2022 22:40:05,51 - Info: Activated previous power scheme
  02/04/2022 22:40:05,56 - Info: Deleted temporary power scheme
  02/04/2022 22:40:05,59 - Info: Ending WSUS Offline Update - Community Edition
  Best regards
  
  0
Answer 22 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

Hello

In WSUS, you did select LEGACY mode, right?

See you later

--
The radiation level is higher at the employment center than at Chernobyl.
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  I must have forgotten to check a box, I will start over.
  
  0
Answer 23 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

re

I must have forgotten to check a box, I'm going to start over

before continuing:

do you have W10 on a USB stick?

@+

--
the radiation level is higher at the employment office than at Chernobyl
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  Yes, a family version and a valid startup key and activation key. I will go with this solution, but I would like to understand why the Windows 10 updates do not work on this HP PC.
  
  0
Answer 24 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

re

yes a family version and a startup key and a valid activation key, I will go through this solution

ok, but it's the license key that determines the version of W10 (Home/Pro)

but I would like to understand why the windows 10 updates do not run on this HP PC

I did 1 search on the error code, and I find it "vague" --> click here

PS: if you do a "clean install" of W10, I think you won't have any issues

@+

--
the radiation level is higher at the employment office than at Chernobyl
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  I restarted WSUS ver-12.4, I answered no when asked to update WSUS, did I do the right thing?
  I have already tried these methods without results.
  Here is what I have in Legacy and I often get this message in the notifications.
  At first, I had this error, now the updates and reinstallation fail and get stuck at around 80% and cancel, reverting to Windows 10 version-1803
  
  0
Answer 25 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

Re

Since you have nothing to save on this PC, what happens if you do a "clean install"?

Catch you later

--
The radiation levels are higher at the employment center than at Chernobyl.
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  I will try this solution after WSUS, if I have a backup of the data
  and of the initial system.
  
  0
Answer 26 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

re

ok, let me know what it gives

@+

--
the radiation level is higher at the employment center than in Chernobyl
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  Wsus failed
  03/04/2022 14:11:50.27 - Info: Downloaded/validated 16 statically defined updates for win glb
  03/04/2022 14:11:50.85 - Info: Cleaned up client directory for win glb
  03/04/2022 14:11:51.17 - Info: Removed NTFS alternate data streams for win glb
  03/04/2022 14:11:51.99 - Info: Verified digital file signatures for win glb
  03/04/2022 14:11:52.12 - Info: Created integrity database for win glb
  03/04/2022 14:11:55.41 - Info: Found valid list of superseded updates
  03/04/2022 14:18:41.31 - Error: File integrity verification failure
  I am trying the "clean install" thank you for your advice
  
  0
Answer 27 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

re

I'm trying the ''clean install'' thank you for your advice

ok

when you're on this page

format all partitions and delete those that can be deleted

you'll have 1 "unallocated" partition

from there, depending on your HDD (the GB/TB), create 2 partitions

1 for Windows

1 for data

if you have any questions...

@+

--
the radiation level is higher at the employment center than at Chernobyl
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  Hello Billmaxime
  Before using your advice, I have this diagnostic log, is there another way to repair this bootres.dll file?
  
  Diagnostic and repair log of the system reboot tool
  
  ---------------------------
  
  Number of repair attempts: 1
  
  Session details
  
  ---------------------------
  
  System disk = \Device\Harddisk0
  
  Windows directory = E:\WINDOWS
  
  AutoChk execution = 0
  
  Number of initial causes = 1
  
  Test performed:
  
  ---------------------------
  
  Name: Check for updates
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 0 ms
  
  Test performed:
  
  ---------------------------
  
  Name: System disk test
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 0 ms
  
  Test performed:
  
  ---------------------------
  
  Name: Disk failure diagnosis
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 109 ms
  
  Test performed:
  
  ---------------------------
  
  Name: Disk metadata test
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 8828 ms
  
  Test performed:
  
  ---------------------------
  
  Name: Disk metadata test
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 78 ms
  
  Test performed:
  
  ---------------------------
  
  Name: Target operating system test
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 16 ms
  
  Test performed:
  
  ---------------------------
  
  Name: Volume content check
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 734 ms
  
  Test performed:
  
  ---------------------------
  
  Name: Boot manager diagnosis
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 47 ms
  
  Test performed:
  
  ---------------------------
  
  Name: System boot log diagnosis
  
  Result: Operation completed successfully. Error code = 0x0
  
  Duration = 16 ms
  
  Initial cause found:
  
  ---------------------------
  
  The critical boot file e:\boot\resources\custom\bootres.dll is corrupted.
  
  Repair action: File repair
  
  Result: Operation failed. Error code = 0x2
  
  Duration = 4046 ms
  
  Repair action: Check and repair the integrity of system files
  
  Result: Operation failed. Error code = 0x490
  
  Duration = 2078704 ms
  
  ---------------------------
  
  ---------------------------
  
  Sincerely
  
  0
Answer 28 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

Hello

do this:

1) plug the PC into the power supply

2) close all your running programs

3) in search, type CMD and click on "run as administrator"

4) in the command prompt, type/copy-paste sfc /scannow and hit Enter

WARNING: there is 1 space between sfc and /

at the end of the scan, check if it has/has not found/fixed any system files

PS: at the end of the scan if there is no "integrity violation", do this:

1) in search, type CMD and click on "run as administrator"

2) in the command prompt, type/copy-paste --> Dism /Online /Cleanup-Image /RestoreHealth and hit Enter

3) restart the PC and see what happens

@+

--
the radiation level is higher at the job center than at Chernobyl
0
1. gdbbvlf Posted messages 194 Status Member 9
  
  Hello Billmaxime
  problem solved with a "clean install" thank you
  Best regards
  
  0
Answer 29 / 29
billmaxime Posted messages 50538 Registration date Status Contributor Last intervention 6 153

re

no problem for the help, we were happy to do it :)

thanks for the feedback, it's nice

take care

@+

--
the radiation level is higher at the job center than in Chernobyl
0

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