PC crash after activating Windows 10 Solved

Question

Hello,  I used a bootable USB drive to replace Windows 7 (which displayed a black screen after startup) with Windows 10. Windows 10 was installed and I restored all my software and files. Everything worked quickly, but Windows wasn't fully activated. A Windows activation was required to perform certain actions. So I wanted to activate Windows. Unfortunately, the sticker with my product key is faded. So I used the technique slmgr -rearm with the command prompt as an administrator that I saw in a YouTube video.  But now the PC is extremely slow and restarts without my permission after about a minute.  I can access safe mode without any problem.  Can you help me solve this issue? And if possible, activate Windows?

bazfile · Answer

Hello. To activate Windows 10, you need this type of key.  -- bazfile Moderator/Security Contributor. A hello, a response, a thank you are always appreciated.

bazfile · Answer

Yes, but apparently that's not the case for you. Anyway, given the price of the keys, it's not a big deal. Officially, Microsoft did say it was over https://www.zdnet.fr/pratique/oui-vous-pouvez-encore-obtenir-windows-10-gratuitement-voici-comment-39936305.htm  -- bazfile Moderator/Security Contributor. A hello, a reply, a thank you are always appreciated.

Leg2027 · Answer

Good evening,  I purchased a Windows 10 product key. Unfortunately, the problem remains the same.  When I first install Windows, everything works very well (videos, software...), there are no issues, I can enter the key... But once I turn off the PC for the first time, all subsequent uses have a problem: very, very slow and then automatic shutdown after a short while. I have tried several times doing the operation with the bootable USB drive but nothing works. Unable to update Windows in safe mode.  I have absolutely no idea where the problem could be coming from. Do you have a solution?

MisteryBean · Answer

Hi,  Have you checked the status of the HDD? Test your hard drives and give the result (color and status) or post a screenshot: https://forums.cnetfrance.fr/tutoriels-logiciels-et-applis/487485-tester-son-disque-dur-ou-ssd-avec-crystaldiskinfo  -- Security Contributor.

MisteryBean · Answer

RE_  What version of Windows 10 do you have?  => Press Windows + r => Type winver and hit enter => Provide the second line  -- Security contributor.

MisteryBean · Answer

OK ,  This is the latest version. Do this:  => Press Windows + R => Type msinfo32 and confirm by clicking OK => Make the window full screen => Maximize the Value column and take a screenshot  -- Security contributor.

MisteryBean · Answer

RE_  1 - The BIOS mode is in legacy. Don't you have the UEFI mode in your BIOS? Check HERE in the section How to check UEFI or BIOS   2 - Check if you can update your BIOS from the HP support  3 - Strange thing, your Windows is still not activated even though you said earlier that you entered the key? I don't know how you're doing it, but even when reinstalling, it should activate itself upon the first startup  -- Security contributor.

MisteryBean · Answer

RE_  But since it didn't change anything for my problem, I didn't reinstall it when I reinstalled Windows 10 once again with a bootable USB key.   This is what I'm explaining to you above. Once activated, it's permanent; you can reinstall Windows 10 20 times while deleting the partitions, it will be automatically reactivated at the first internet connection because the key is registered in the BIOS (to simplify) as long as you reinstall the same version (Home / Pro / etc...).  So, if you activated it once, you shouldn't have to worry about activating it again with each new installation.  ---------------------- ---------------------------------------------  It's strange that there are no drivers from HP, try at Driverscloud  ---------------------- ---------------------------------------------  Check if your HDD is in GPT or MBR:  => Right-click on Start => Click on Disk Management => In the lower window, right-click on Disk 0 or 1 (whichever corresponds to Windows) => Properties => Volume => Partition type  -- Security Contributor.

MisteryBean · Answer

RE_   The procedure for entering the product key is a bit sketchy, and the price is abnormally low, so maybe there's an issue there. Do you think I should request a 100% valid key from the seller?   I've already bought several, I never had any problem. Where did you buy it? You can ask the seller to give you another one if this one doesn't work.  -------------- ------------------------------------------  I can't install the cloud drivers application, it says that Windows Installer is not working because I'm in safe mode.   Why in safe mode????  -------------- ------------------------------------------  The partition type is stated as "basic":   No, it's Master Boot Record, so MBR. It's okay for legacy.  -------------- ------------------------------------------  Regarding your problems, I think your PC is too limited for Windows 10, especially if even HP doesn't offer drivers even for Windows 7. Are you sure it wasn't running ChromeOS?  -- Security contributor.

MisteryBean · Answer

RE_  To see: Read the entire procedure before posting the reports Do not post them directly in the messages as they are unreadable and incomplete The reports FRST.txt and Addition.txt are expected  All reports must be hosted on https://security-x.fr/up/ and you must provide the obtained links in your response  ---------------------------------------------------------------------------------------------  --> The SmartScreen filter may trigger an alert. Click on Actions or More info then on Run anyway  ---------------------------------------------------------------------------------------------  --> Download the FRST version of Farbar, compatible with your system, and save the file to your Desktop  --> For a 32-bit system --> For a 64-bit system  How to know which version 32-bit or 64-bit is running on my system?   --> Wait until your browser prompts you to save the download, without clicking anywhere, especially not on the page sponsors. --> Close all applications, including your browser --> Double-click on FRST.exe and click Yes to accept the Disclaimer --> Under Vista, Windows 7 / 8, and 10, you need to launch the file by right-clicking -> Run as administrator --> Wait until it indicates The tool is ready to operate --> On the main menu, click on Scan and wait for the analysis to finish --> At the end of the scan, the FRST.txt and Addition.txt reports are created. Post these reports in your next response. --> The reports are saved in the same location as the tool and under C:\FRST\Logs  -- Security contributor.

MisteryBean · Answer

RE_  Oops, your message slipped through.  You say you have a label under the PC; do you have the key recorded with it?  How did you install Windows 10? On top of Windows 7? Because you have a Recovery partition that should normally allow you to return to factory settings => https://support.hp.com/fr-fr/document/c01904670 (F11 at startup of the PC)  -- Security Contributor.

MisteryBean · Answer

RE_  What I would do, since there are remnants of Windows 7, is reinstall Windows 10 by deleting all the partitions, disconnecting the internet until the end of the installation, and saying that you don’t have a license key during the install.  Once you’re on the desktop with a clean install, reconnect the internet and see if activation happens by itself.  https://lecrabeinfo.net/desinstaller-supprimer-windows-de-son-ordinateur.html  You need to delete all the partitions so that there is only one unallocated space left, then you just need to click on next and the installer will create the partitions it needs.  -- Security Contributor.

MisteryBean · Answer

RE_  Do you know if I can save the partitions on a hard drive (in case they're needed later)?   Needed for what? To reinstall Windows 7? You don't need it, you could reinstall it the same way.  -- Security contributor.

MisteryBean · Answer

RE_  Your wifi isn't great; in fact, the interest field icon isn't activating (journal icon). Try connecting via Ethernet to ensure the connection is good.  -- Security contributor.

MisteryBean · Answer

RE_  OK, try your key (it's a family key, right?): https://support.microsoft.com/fr-fr/windows/activer-windows-c39005d4-95ee-b91e-b399-2820fda32227

Leg2027 · Answer

Good evening,  In fact, it seems that the updates are responsible for the problem, which is why the PC works before the first restart. Windows activation does not seem to resolve the issue. With the deletion of the partitions, I observe minimal differences, but they do not fix the problem.  Why do updates cause this malfunction? Is there anything we can do about it?

MisteryBean · Answer

RE_  Why do updates cause this malfunction?Is there anything we can do about it?  It's strange, try updating all your hardware either from the manufacturer's site or from driverscloud, you should be able to install it in normal mode now?  -- Security contributor.

MisteryBean · Answer

Yes, launch them if they have a relevance of 4 or 5 (the green circles)  This PC is strange, we can't find anything that corresponds to it :-(  -- Security contributor.

MisteryBean · Answer

There are no green circles for me  I'm talking about driverscloud. For Windows Update, you need to do the updates    -- Security contributor.

MisteryBean · Answer

Take a screenshot  -- Security contributor.

MisteryBean · Answer

RE_  Don't you have an extension that blocks display on your browser?  Update your graphics card from AMD => https://www.amd.com/fr/support  What does the device manager say then?

MisteryBean · Answer

Your screenshot is Windows Update, you need to right-click on the start button then Device Manager  -- Security contributor.

MisteryBean · Answer

RE_  Right-click on simplified communications PCI controller => Properties => Details => Hardware ID => Copy/paste the value  -- Security contributor.

MisteryBean · Answer

RE_  Download this, extract it, and run setup.exe as admin.  Then check what it shows in the device manager  -- Security contributor.

MisteryBean · Answer

OK,  Let's see how the PC is behaving now?  -- Security contributor.

Leg2027 · Answer

I have very good news!
The PC is now working perfectly, all updates have been completed and this time after restarting it, the PC is fast.
I'm really happy to have been able to solve this problem.

I greatly thank you for your help! Without you, I would never have been able to fix my computer. Really, thank you.

I don't know which of the last actions solved the issue, do you have any idea about it?

I will keep you updated on the state of my PC in the coming days.

MisteryBean · Answer

RE_  I don't know which of the recent actions resolved the issue, do you have any idea about it?   It's hard to say, but deleting the partitions and doing a clean reinstall must have helped  If it degrades again, I'm out of ideas :-\

Leg2027 · Answer

It still works very well after more than 2 weeks of testing. I’m really glad that the problem has been solved even though it wasn’t easy.

MisteryBean · Answer

Hi,  OK, thanks for the feedback ;-)  Best wishes  -- Security contributor.

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