View original (French)

Very slow ACER computer

Tilly -  
jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   -
Hello,

I'm writing because I have a problem with my very slow PC, and I don't know much about it, so I don't know what to do..
It's an Acer Aspire 3 A315-21-91CI laptop.

It's incredibly slow, during startup, shutdown, loading pages, opening files, basically for everything. It's been like this for months and months, I've tried several things but without success.. I had kind of given up, but I need to use the QGIS software for my classes and it freezes regularly so I can't make any progress, I absolutely need to fix this issue.
The memory is not full. I bought it 3 years ago. I installed updates yesterday, and since then it's even worse, I've been trying to turn it on for 25 minutes now..
If you could help me with the checks to perform, that would be really nice!

Thank you very much

Tilly

8 answers

  1.
    jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    Hello
    To diagnose the PC:
    Download FRST 64
    The SmartScreen filter may trigger an alert. Click on Actions or More information then on Run anyway
    Close all applications, including the browser
    launch the program FRST.exe
    you must launch it by right-clicking -> Run as administrator
    Wait for it to indicate The tool is ready to use
    Click on the "Scan" button.
    Wait for the scan to finish, a message will indicate that the analysis is complete.
    At the end of the scan, the reports "FRST.txt" and "Addition.txt" are created.
    The reports are saved in the same location as the software "FRST 64"
    The principle is simple, you send each of the reports: Here
    Each time, a link leading to these reports will be provided.
    In return, give the two links so we can read the reports
    Just do a right-click on the link provided by pjjoint then "Copy link address".
    Then right-click and paste the links in your next message.

    If my answer helped you, click the Thank you button.
    Mark as resolved if your problem is solved.
    1
  2. cristali Posted messages 8615 Registration date   Status Member Last intervention   1 578
     
    Hello, first of all, a processor with 2 cores is really weak, but on a laptop, you can hardly change it.
    The second element is the HDD hard drive, which you could replace with a 2.5-inch SATA SSD that is 4 to 5 times faster.
    Here are some examples
    https://www.amazon.fr/s?k=ssd+sata&adgrpid=59096928394&gclid=Cj0KCQiAosmPBhCPARIsAHOen-N0-gBWNn65X9-9308ECtwElqAC80ONYSFaqeXkoKWTWvpWhCAsls0aAgvDEALw_wcB&hvadid=275692386899&hvdev=c&hvlocphy=9055364&hvnetw=g&hvqmt=e&hvrand=16242456369908415897&hvtargid=kwd-294730208296&hydadcr=24641_1749878&tag=googhydr0a8-21&ref=pd_sl_8zbsm8l5i_e
    1
  3. Panth33ra Posted messages 23151 Registration date   Status Member Last intervention   Ambassadeur 2 358
     
    Hello,
    Is this a model like this one... https://www.acer.com/ac/fr/FR/content/model/NX.GNVEF.001
    The PC is normally equipped with 4 GB of RAM. A bit weak to run the PC (it would be better to have 4 GB more). It has a 1 TB hard drive (HDD).

    You indicate... 
    The memory is not full. I bought it 3 years ago. I installed updates yesterday, since then it's even worse, I've been trying to turn it on for 25 minutes..


    What do you mean by memory not full?
    Don't confuse the PC memory (RAM or volatile memory) with the capacity of your hard drive (HDD).

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate 2TB HDD | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
    0
  4. Tilly
     
    Hello,

    Thank you for the very quick response!
    Yes, that's the one.

    As for the memory, I must admit that I don't know much about it.. Looking at "properties of Acer (C)", I have 88 GB used and 841 GB free. I'm not quite sure where else to look?
    0
  6. Tilly
     
    Thank you for the responses!
    Here are the reports, I had a bit of trouble as it kept "not responding":
    FRST: https://pjjoint.malekal.com/files.php?id=FRST_20220127_z10w13s9m13y10
    Addition: https://pjjoint.malekal.com/files.php?id=20220127_m13e11l12t5k11

    Thanks!
    0
    1. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      Avast is useless with Windows 10; on the contrary, it is too resource-heavy.
      Remove "AVAST"
      on Windows 10; there is no need for third-party antivirus.
      Windows 10 has its own antivirus, "Windows Defender", which is more than sufficient.
      Let Windows Defender take over, just as effective and less resource-intensive.
      To uninstall Avast, use Avastclear

      The same goes for "Norton Security"; it should be removed as well.
      Also, your Windows is not up to date; 21H1 is the latest version; you need to update.
      Furthermore, your CPU is not powerful.
      Do these three things, and I think things will already improve.
      Then run a scan with FRST again and provide the two links.
      0
  7. Tilly
     
    Thank you!

    Yesterday I did a search for updates after downloading 3, and it indicated that there were none to be done...
    I'm looking again after uninstalling Avast if I ever manage to, for now I'm trying to restart in safe mode but it's taking ages..
    0
  8. bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272
     
    To update Windows 10, go to this page, click on Update now, this will start downloading the Microsoft tool, just open it and it will allow you to update Windows 10 to the latest version and inform you whether it is compatible with your PC. Be aware that this update takes some time, and if you have a laptop, plug it into a power source, as it would be a shame to run out of battery before the update is complete.
    0
    1. Tilly
       
      Hello, thank you very much!

      I did everything you explained to me, it's much better, I'm alive again! However, I uninstalled Norton with the specific tool, it worked, but it appears at startup and then disappears...?

      Here are the reports:
      FRST: https://pjjoint.malekal.com/files.php?id=FRST_20220128_b7i7h13f12h12
      Addition: https://pjjoint.malekal.com/files.php?id=20220128_b7f12s12t12j9
      0
      1. bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272 > Tilly
         
        To permanently remove Norton along with any remnants of Avast:

        Procedure to follow in the order indicated:

        1- Open FRST as an administrator by right-clicking on FRST and selecting run as administrator
        2 - Copy the entire script that is in the box below: 
        Start::
        CreateRestorePoint:
        CloseProcesses:
        AV: Norton Security (Disabled - Out of date) {1122B19A-E671-38EC-8EAC-87048FD4528D}
        AV: Norton Security (Disabled - Out of date) {A2708B76-6835-6565-CB96-694212954A75}
        FW: Norton Security (Disabled) {9A4B0A53-225A-643D-E0C9-C077EC460D0E}
        FW: Norton Security (Disabled) {A6045214-8EAD-7B9C-2E68-BA2B11C858F1}
        FW: Norton Security (Disabled) {291930BF-AC1E-39B4-A5F3-2E31710715F6}
        AV: Norton Security (Disabled - Out of date) {9E3FD331-C4C2-7AC4-0537-131EEF1B1F8A}
        AV: Total AV (Disabled - Out of date) {AC3490DF-B2AE-610F-9290-A5E6E0CD5323}
        AS: Total AV (Disabled - Out of date) {1755713B-9494-6E81-A820-9E949B4A199E}
        HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction
        HKU\S-1-5-21-3779394099-1886054501-726835186-1001\...\Run: [Norton Download Manager{NS22160415-SHPD-FSD5151003}] => C:\Users\Public\Downloads\Norton\{NS22160415-SHPD-FSD5151003}\FSDUI_Custom.exe /m /SHOWONECLICK /WIN10_UPGRADE "C:\Users\anais\AppData\Local\Temp\{E8A0EB5A-1F53-4515-9274-1EE11925B95D}\Upgrade.exe" /m (No file)
        Task: {06DC1AC1-17A4-4C67-9083-663EF92C5175} - System32\Tasks\Norton Security\Norton Security Error Analyzer => C:\Program Files\Norton Security\Engine\22.20.5.39\SymErr.exe /analyze (No file)
        Task: {5B9F7090-E920-460B-A22D-CB4CFCFEF305} - System32\Tasks\Avast Software\Avast Driver Updater Update => C:\Program Files\Common Files\Avast Software\Icarus\avast-du\icarus.exe /update:avast-du /silent (No file)
        Task: {6E6B4429-6268-486C-B429-46B1E47E642A} - System32\Tasks\Oem\AcerJumpstartTask => C:\Program Files (x86)\Acer\Acer Jumpstart\hermes.exe /default (No file)
        Task: {847BC669-FBFF-456A-9E9E-03DDF228F975} - System32\Tasks\ACC => C:\Program Files (x86)\Acer\Care Center\LiveUpdateChecker.exe -auto (No file)
        Task: {A08535B9-31B7-404D-90C8-F5EA64CA6A3E} - System32\Tasks\Norton Security\Norton Security Autofix => C:\Program Files\Norton Security\Engine\22.20.5.39\SymErr.exe /ui (No file)
        Task: {A71971D5-1BAC-41E6-88AE-640913D7EB85} - System32\Tasks\Avast Emergency Update => C:\Program Files\AVAST Software\Avast\AvEmUpdate.exe (No file)
        Task: {C3A72C39-C09B-4F05-BD47-87ADB93F4257} - System32\Tasks\Avast Software\Avast Cleanup Update => C:\Program Files\Common Files\Avast Software\Icarus\avast-tu\icarus.exe /update:avast-tu /silent (No file)
        Task: {E735DA7D-A119-42C1-9C34-B3294481424D} - System32\Tasks\Norton Security\Norton Security Error Processor => C:\Program Files\Norton Security\Engine\22.20.5.39\SymErr.exe /submit (No file)
        FF Plugin-x32: @update.avastbrowser.com/Avast Browser;version=3 -> C:\Program Files (x86)\AVAST Software\Browser\Update\1.8.1065.0\npAvastBrowserUpdate3.dll [No file]
        FF Plugin-x32: @update.avastbrowser.com/Avast Browser;version=9 -> C:\Program Files (x86)\AVAST Software\Browser\Update\1.8.1065.0\npAvastBrowserUpdate3.dll [No file]
        S2 avast; "C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe" /svc [X]
        S3 avastm; "C:\Program Files (x86)\AVAST Software\Browser\Update\AvastBrowserUpdate.exe" /medsvc [X]
        CHR HKLM\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck]
        CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif]
        CHR HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck]
        CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki]
        CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif]
        CHR HKLM-x32\...\Chrome\Extension: [pbjikboenpfhbbejgkoklgkhjpfogcam]
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(2): schtasks.exe -> /Change /TN "\GoogleUpdateTaskMachineCore" /ENABLE
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(3): schtasks.exe -> /Change /TN "\GoogleUpdateTaskMachineUA" /ENABLE
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(4): schtasks.exe -> /Change /TN "\MicrosoftEdgeUpdateTaskMachineCore" /ENABLE
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(5): schtasks.exe -> /Change /TN "\MicrosoftEdgeUpdateTaskMachineUA" /ENABLE
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(6): schtasks.exe -> /Change /TN "\OneDrive Reporting Task-S-1-5-21-3779394099-1886054501-726835186-1001" /ENABLE
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(7): schtasks.exe -> /Change /TN "\OneDrive Standalone Update Task-S-1-5-21-3779394099-1886054501-726835186-1001" /ENABLE
        Task: {F8EA8BD4-5CC2-4B11-B35A-688695BB97DC} - System32\Tasks\AVAST Software\Gaming mode Task Scheduler recovery => Command(8): schtasks.exe -> /Change /TN "\AVAST Software\Gaming mode Task Scheduler recovery" /DISABLE
        FF Extension: (Avast SafePrice | Comparison, offers, coupons) - C:\Users\anais\AppData\Roaming\Mozilla\Firefox\Profiles\au95jd8f.default-1573926113440\Extensions\sp@avast.com.xpi [2019-10-14]
        FF Extension: (Avast Online Security) - C:\Users\anais\AppData\Roaming\Mozilla\Firefox\Profiles\au95jd8f.default-1573926113440\Extensions\wrc@avast.com.xpi [2019-10-14]
        Edge Extension: (No name) -> AutoFormFill_5ED10D46BD7E47DEB1F3685D2C0FCE08 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\AutoFormFill [not found]
        Edge Extension: (No name) -> BookReader_B171F20233094AC88D05A8EF7B9763E8 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\BookViewer [not found]
        Edge Extension: (No name) -> LearningTools_7706F933-971C-41D1-9899-8A026EB5D824 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\LearningTools [not found]
        Edge Extension: (No name) -> PinJSAPI_EC01B57063BE468FAB6DB7EBFC3BF368 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\PinJSAPI [not found]
        C:\ProgramData\Norton
        C:\Users\Public\Downloads\Norton
        C:\Program Files\Common Files\Avast Software
        C:\Users\anais\AppData\Local\AVAST Software
        C:\ProgramData\AVAST Software
         C:\Program Files (x86)\AVAST Software
        Task: {5BFEFFDD-C713-4C08-9066-7DC9B21BF870} - System32\Tasks\Avast Software\Avast Driver Updater BugReport => C:\Program Files\Avast Software\Driver Updater\AvBugReport.exe -> --send "dumps|report" --silent --product 148 --programpath "C:\Program Files\Avast Software\Driver Updater\Setup\.." --configpath "C:\Program Files\Avast Software\Driver Updater\Setup" --path "C:\ProgramData\Avast Software\Driver Updater\log" --path "C:\ProgramData\Avast Software\Icarus\Logs" --guid 5a7ed48b-5cd6-4306-9f4f-3d4718245c5d
        Task: {7699BEB6-0B55-4E35-BFAB-CAC8D5606A83} - System32\Tasks\Avast Software\Avast Cleanup BugReport => C:\Program Files\Avast Software\Cleanup\AvBugReport.exe -> --send "dumps|report" --silent --product 62 --programpath "C:\Program Files\Avast Software\Cleanup\Setup\.." --configpath "C:\Program Files\Avast Software\Cleanup\Setup" --path "C:\ProgramData\Avast Software\Cleanup\log" --path "C:\ProgramData\Avast Software\Icarus\Logs" --guid e55fda64-1d76-449d-a470-41fe3891f635
        Task: {B8E1D38B-9947-4674-9471-4C27D6EE29C2} - System32\Tasks\Avast Software\Overseer => C:\Program Files\Common Files\AVAST Software\Overseer\overseer.exe [1778456 2022-01-28] (Avast Software s.r.o. -> Avast Software)
        EmptyTemp:
        End::

        3- Once the script is copied, click on Fix, FRST will automatically take the script from the clipboard.



        Let the fix process complete, once it is finished you will be prompted to restart your PC, do so as soon as it asks, see below.
        Then once your computer has restarted:
        4- You will have a Fixlog file on your desktop, then send these reports to https://www.cjoint.com/ see this tutorial then give the link generated by Cjoint in your next message.

        5- CHECK AND TELL ME IF NORTON IS STILL PRESENT

        .
        0
  9. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    your RAM is saturated: 
    Memory usage percentage: 93%

    you can add a 4 GB RAM stick, it won't hurt

    If my answer helped you, click the Thank you button.
    Mark it as resolved if your problem is fixed.
    0