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Sound issue with my motherboard

Kobaltenominatif Posted messages 18 Status Member -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -
Hello, I recently built a new PC.
But while installing all the drivers, I can’t hear any sound from my headset; it’s not detected by my PC.
I have installed the Realtek drivers from the official site of my motherboard: Asus TUF B550 Gaming Plus WiFi
but the driver doesn’t work and doesn’t appear in the Device Manager, under audio, video and game controllers.
I also checked in the BIOS and the HD Audio Azalia codec is indeed enabled.

Does anyone have a solution to my problem?
Thank you in advance.

15 answers

  1.
    jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    Hello
    to update your drivers
    Tous les Drivers
    after click on " Start detection "

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  2. Kobaltenominatif Posted messages 18 Status Member
     
    All my drivers are already up to date.
    And the application cannot find the Realtek driver.
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    1. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
       
      try with " Drivers cloud "
      https://www.driverscloud.com/
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  3. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    This motherboard is equipped with a Realtek ALC S1200A sound chipset. Check if it is visible in the Device Manager under the Audio, video and game controllers section.

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    1. Kobaltenominatif Posted messages 18 Status Member
       
      And no, it is not visible in the section.
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  4. Kobaltenominatif Posted messages 18 Status Member
     
    Same here, actually I have the feeling that the audio chipset on my motherboard isn't working....
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    1. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270
       
      Same: what does it mean? Is it visible or not? What do you see "Audio, video, and game controllers"?
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  6. Kobaltenominatif Posted messages 18 Status Member
     
    In Audio, Video and Game Controllers I see 7.1 surround (for my Razer headset)
    and Nvidia High Definition Audio. Realtek does not appear there even though it is installed
    and the chipset is not visible.
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  7. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    The 7.1 should be the Realtek ALC S1200A sound chipset. Do you have the Speakers icon in the notification area? If so, right-click on it. Then click on Sound and then click on Playback and let us know what is present in the window that opens.

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    Naming things incorrectly adds to the world's misery (Albert Camus)
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  8. Kobaltenominatif Posted messages 18 Status Member
     
    I have 7.1 surround sound speakers from Razer
    and I have my TV (my screen) Nvidia High Definition Audio.
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    1. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270
       
      What's checked? Speakers? Nvidia High definition audio device? Headphones? etc?
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    2. Kobaltenominatif Posted messages 18 Status Member > epango Posted messages 37195 Registration date   Status Member Last intervention  
       
      Nvidia High Definition Audio and the sound comes out of my screen, but if I switch to the speakers, there is no sound.
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    3. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270 > Kobaltenominatif Posted messages 18 Status Member
       
      If the sound is coming from your TV, it means that the audio from your graphics card is being used and not the sound chipset of the motherboard. If you want your headphones or speakers (if you have them) to be used, you must disable the audio from your graphics card. Right-click on it and click on Disable.
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    4. Kobaltenominatif Posted messages 18 Status Member > epango Posted messages 37195 Registration date   Status Member Last intervention  
       
      I disabled it, but still no sound coming from the headset.
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    5. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270 > Kobaltenominatif Posted messages 18 Status Member
       
      You go back there and right-click on the headset, then click on Set as Default Device.
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  9. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Device Manager
    Do you have a section --> other devices?
    Example image:

    In system devices, do you have a warning regarding the audio controller?
    Example image:


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  10. Kobaltenominatif Posted messages 18 Status Member
     
    Yes, I do have a section for other devices with "Unknown device" marked inside.
    And I do have the High Definition Audio controller.
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  11. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Try this driver --> Chipset
    Unzip it
    Run setup.exe

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    Give the device identification number of the unknown device
    Look at this --> Find the identification number of a device
    Post the number in your next message.

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    1. Kobaltenominatif Posted messages 18 Status Member
       
      Hello, I have installed the chipset but I can't find the identification number
      in details:
      while on other devices the identification number appears.
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  12. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Right-click on the device
    Uninstall
    Check --> remove the device
    Uninstall
    Restart and see what happens in the device manager

    ---------------------------------------------------------------------------------------------

    Is Windows 10 up to date?

    Windows key + R
    Type --> winver and OK

    What version is it?

    Example image:


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  13. Kobaltenominatif Posted messages 18 Status Member
     
    I have uninstalled the device and the Other devices section no longer exists.
    Otherwise, I am on Windows 11 and I am up to date.
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  14. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    More ideas!

    Perform a repair of Windows 11
    Check this out --> Repair Windows 11 without data loss

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  15. Kobaltenominatif Posted messages 18 Status Member
     
    Thanks anyway for your help!
    I'll try to do the repair, and if not, I'll buy a sound card.
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  16. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    New PC, so going back to the seller, it’s under warranty.

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    Human beings are at their best when things are at their worst.
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