Yahoo: missing sent emails

Question

Hello,I just realized that all my emails in the "sent" folder have disappeared until January 3rd. I've searched everywhere, they are nowhere to be found. I submitted the form to Yahoo to restore them but I don't think they have acknowledged it. If someone can help me because I had some very important records that I will need very soon. Thank you in advanceChristineConfiguration: Windows / Firefox 95.0

Virginie · Accepted Answer

Hello,

Everything has disappeared from my "Sent" folder as well. Everything!
Except for my last 4 emails.
Server bug?
I'm sure I didn't make any mistakes (deleting thousands of emails by accident isn't easy :-).
Is anyone else experiencing this?
It's really annoying.

Chris · Answer

Hello to you who have had the same problem as me,
I contacted the CNIL who gave me their Yahoo contact.
I exchanged emails with a certain Patrick at the following address: ***@*** (that's Yahoo support)
Unfortunately, I didn't learn any more.
I encourage you to contact him to explain your problem.
Maybe if there are several of us, they’ll reconsider and dig a little deeper, rather than offering restorations that don't work.
I'm still very upset about my disappeared sent histories ????
Good luck to you all, and keep me updated
Christine

Chris · Answer

Hello Loïc,
Here it is: ***@***
I hope it won’t disappear during the send because it displayed very well the first time, and I do see that it appears oddly in my message.
I don’t think we are only four either.
I will contact the CNIL again next week. Here is their number if you want to call them: 0153732222.
Let’s keep in touch
Christine

lea · Answer

Hello, I just realized that all my emails sent before February have also disappeared... Have you managed to recover yours? Léa

Chris · Answer

No, I didn't succeed. A friend who works in mobile telecommunications told me that it could be my phone operator who deleted them when I opened my email on my mobile phone. I need to find out if that's possible.
Usually, I open my email on my iPad and not on my phone, and on January 3rd, I had no choice. I had to do it via my phone. Since that date, my sent emails have disappeared.
Christine

Chris · Answer

Incomprehensible and hard to reach. It's frustrating and I'm afraid the emails are permanently lost. Keep me informed of Yahoo's response when you have it. Have a good evening Christine

nico · Answer

Hello, I just saw your email, I have the same issue, it's a hassle. I have the impression that it only keeps a history of one month (or even less), it's unacceptable.

Chris · Answer

For now, I have the history of my emails sent since January 3rd, so over a month, but for the rest over the past 20 years, it's still a great mystery.

Chris · Answer

I contacted my mobile operator LAPOSTEMOBILE who cannot transfer me to the technical service regarding my request… so no one can help me there either, even though the problem occurred after connecting my Yahoo account on my mobile phone.????

Mehdi · Answer

Hello,

I had the same thing happen to me. Last week I realized that all my emails prior to March 9th had disappeared, both in the inbox, the trash, the unread ones, and the personal folders. Several years of archiving and a Yahoo restoration service that is missing in action once they acknowledge receipt of our request...

It's a bit much on their part, even outrageous!

Sam · Answer

Good evening,
I have the same issue; were you able to solve the problem?
My emails have disappeared, but I don't understand how...
I sent an email to "dpo-contact at verizonmedia.com" and I'm waiting for their response.

Thank you.

lea · Answer

Good evening,
It's impossible to find someone competent to discuss this matter. My emails to dpo-contact... have gone unanswered, and my exchanges with Yahoo France's Twitter page consist of a series of replies telling me I can request email recovery within 7 days. To say that this deadline has long since passed is an understatement, especially since it took them 10 days to respond to me...

lea · Answer

Hello, I've lost everything again... Has this happened to anyone?

jeje · Answer

Hello, I had the same problem as you with my Yahoo mail. I found my emails by switching from Mozilla to Microsoft Edge. And they are also there on my iPhone.

Chris · Answer

Thank you for the information jeje, I will try and if not, I will contact the CNIL again to explain that we are several, send them the message exchanges and see what they can do to help us. Christine

nico · Answer

Hello,
I lost everything again on April 22nd!!!! What the hell is going on with Yahoo?
I think we need to report them to the CNIL; I suspect this is to free up space on the servers and thus make money from server storage....... This is completely unacceptable!

lea · Answer

Hello,
During the second disappearance of my emails, I requested recovery within the imposed timeframe and they came back. So for now I'm regularly checking that everything is present.
I have never managed to get a real response to the problem we are all unfortunately facing...

Celine2935 · Answer

Hello, I'm joining this thread because I have the same problem as you in my Yahoo inbox (for now, the sent folder is fine!). I systematically lose all my emails from about 15 days ago... I don't know what to do... I've also tried contacting customer service, but it's becoming concerning and problematic!!! Has anyone found a solution?

Cheikh · Answer

Hello, I also have the same issue, all my emails sent before 2011 have disappeared! Likewise, all the emails received after August 2021 have disappeared. Could you help me, it’s very annoying!

Celine2935 · Answer

Hello I managed to recover my emails thanks to the Yahoo procedure. I accidentally deleted my emails (even though that wasn't the case!). Anyway, my emails came back like magic about a week after I made the request on Yahoo...

Marie3030 · Answer

Hello,
I'm experiencing the same problem as you. Thousands of messages disappeared in one day! I noticed it particularly in my sent messages box since between mid-May 2022 and 2012, they have all disappeared.
Then I realized that my very important received messages that I pinned with a flag, most of them have also disappeared. Unfortunately, I think the 7 days had just passed when I noticed it... I did try the Yahoo recovery form. Thanks to Christine for the email, I also tried this method and I'm sincerely hoping they can resolve the issue because it's a monumental disaster... and yet I had no problems with Yahoo for 20 years, what's happening?? I'll let you know if I get a response..

Chris · Answer

Hello Marie and everyone, I contacted the CNIL again last week but they keep referring me back to Yahoo. I feel like I'm going in circles. In the meantime, new messages regarding the same issue with Yahoo keep coming in response to my first message. I’m feeling a bit lost and pessimistic about retrieving our histories. If anyone has any ideas to move things forward, I’m all ears.
Christine

Vinou · Answer

Hello everyone, I don't know if any of you have tried this, but this morning I lost my "sent" emails as well as my drafts. I saw this forum and thought I would never find them again.... I disconnected and reconnected, and everything came back. It might be worth a try if some of you haven't done it already. Good luck

Lucjs · Answer

Hello,  I have the same problem: all emails other than the inbox have disappeared!

Lucjs · Answer

Hello,  I just disabled the adblocker and webmail ad blocker, and the emails have reappeared. When I reactivate them, the emails disappear. Is this a measure of retaliation from Yahoo?

Laplume_2018 · Answer

Hello, All my archive folders are empty!!!!! There are a few email subjects left in the inbox, but their content is empty.... I have sent a request to restore the emails. I hope it will work. I will try to recover as much data as possible and I will switch to a more reliable email service...

Laplume_2018 · Answer

Hello, is it hacking or a malfunction of Yahoo? Thank you.

Louis21 · Answer

Hello, A Yahoo announcement says that my account, having been inactive for a year, has had all emails destroyed! I find this particularly shocking, especially since my email was a rocketmail account that was acquired by Yahoo, with the old address preserved. How can I request the reactivation of my emails? It has been impossible for over a year to change a forgotten password: their system systematically redirects to a verification service that loops back to the same service without allowing for password modification.

TonyB07 · Answer

I too noticed the disappearance of my emails in the "sent" folder from 1918 to August 5, 2022, and following my attempts to recover them, I was surprised to see hundreds of emails from my trash appearing in my inbox; and I had to delete them one by one, as group deletion was not counted as such. No contact possible with Yahoo. Should we change providers?

safeaix · Answer

Hello, I'm doing some research because I also lost my sent messages from 2020, 2021, and the first half of 2022. For now, I have my received messages. The restoration form has gone unanswered...

Benleg · Answer

Hello, I've had the same thing happen to me! All the emails I've sent since 2014 have disappeared! I called the CNIL who referred me to Yahoo's DPO. In response, a certain Patrick sent me a copied and pasted message that doesn't explain this bug at all. Do you have a solution?

Chris · Answer

Still no solution and I don't understand why the CNIL isn't taking this more seriously. I regularly check my sent emails to make sure they don't disappear anymore. If we file a complaint together, can we have a chance of success? I don't know. If anyone knows someone who works in the justice field to ask this question, that would be great because we are starting to be many who know the same problem.

PhoqueGlorieux15 · Answer

Hello, I'm in the same situation as you; it's the third time that emails disappear from the inbox and I find them in the trash. Have you found any solutions??? Have a good day Vera

Yahoo: missing sent emails

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