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PC Megaport Startup Issue

yolqy Posted messages 1 Status Member -  
baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   -
Hello everyone,

I recently bought a Megaport PC. After receiving it, my father and I set up Windows, everything was going well with very good performance.

After finishing the setup stage, I started installing software.

But all of a sudden, my PC shuts down. I decided to turn it back on, and it was impossible. I tried unplugging and replugging the power cord, but no result. I then tried removing the RAM, still nothing.

When I turned off the power supply, unplugged the cord, and plugged everything back in, the PC turned on and shut down within a second.

And now I'm here asking for your help because I really don't know what to do, and during the holiday season, Megaport's customer service is not available.

I wish you happy end-of-year celebrations and a good day.

1 answer

  1.
    Panth33ra Posted messages 23136 Registration date   Status Member Last intervention   Ambassadeur 2 364
     
    Hello,
    If this is the right one... https://www.megaport.fr/
    There is a Hotline you can call (at the bottom right of the page).

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate HDD 2TB | GeForce GTX 1070M 8 GB | 17.3" Screen (120 Hz) | DirectX 12 | Windows 10 (x64)
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    1. Panth33ra
       
      Yes, but during the holiday season their customer service is unavailable.
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    2. Panth33ra
       
      finalement, after several attempts to restart the power supply and some maneuvers with the RAM, my PC turned on and a system update started (that might have been the issue).
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      1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387 > Panth33ra
         
        Hello,
        Why change your username to respond and furthermore use the username Panth33ra?
        Please keep the username used in the initial message, namely yolqy
        And don't forget to log in before intervening.
        Thank you
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      2. Panth33ra Posted messages 23136 Registration date   Status Member Last intervention   2 364 > baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention  
         
        Hello, Happy New Year and thank you baladur13!
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      3. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387 > Panth33ra Posted messages 23136 Registration date   Status Member Last intervention  
         
        Best wishes for 2022
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