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Logitech Keyboard: Serial Number

Maaanon -  
 Maaanon -
Hello, after several searches, unfortunately, I can't find an answer to my question.

So, I received a K380 keyboard from Logitech for my tablet at Christmas, the problem being that it's a "for Mac" model.
I can use it on Windows since it’s Bluetooth, but the keyboard layout on Mac is not the same as that of Windows/Android, which means the keys do not correspond to the characters typed.
Of course, it’s too late to exchange the product (delivered early November).
I contacted the seller, who sent me an automatic message saying they couldn’t do anything.

However, I noticed that the serial number of the keyboard and the box are not identical.
Do you know if I can invoke the legal warranty of conformity? By saying that the product is non-compliant since the serial numbers do not match?

Thank you for reading.

4 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    personally, I had the same case in a computer store, and I went back to the store with the equipment and receipt

    the salesperson exchanged it for me without complaining

    I think you should not hesitate to take advantage of the loophole you found

    good luck

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    1
    1. Maaanon
       
      Thank you, I'll try anyway, I think it's my last resort... :)
      0
      1. Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   2 360 > Maaanon
         
        Keep us updated on your results!
        0
    2. Maaanon
       
      No problem!
      0