Impossible d'Imap !

Solved

glg29 Posted messages 29751 Registration date Status Contributor Last intervention -
glg29 Posted messages 29751 Registration date Status Contributor Last intervention - 15 Nov 2021 at 16:38

Hello everyone,
The SFR messaging service is not the one I use, but I have no issues sending/receiving messages when I need to.
That's not the case with Outlook, which shows me this

and refuses the password I enter.
Is it a specific password or the SFR messaging password? I get so many rejections that I wonder which password it is!
I have the same issues when using Thunderbird!
Thank you if you can help me.
Best regards.

Configuration: Windows / Firefox 94.0

The one who doesn't please upon arrival always does when leaving.
O Breizh ma bro, me 'gar ma bro !

2 answers

Answer 1 / 2
madmyke Posted messages 52304 Registration date Status Moderator Last intervention 12 488

Hello

The password for Outlook is the one for the target email account (to access it, for example, via a browser).
If it does not work in Thunderbird, that confirms that it is not correct.
I don't understand "The SFR email is not the one I use"??? If it's not your email, why do you want to connect to it?

Best regards
0
1. glg29 Posted messages 29751 Registration date Status Contributor Last intervention 4 584
  
  Hello madmyke,
  Thank you in advance for your interest in the issue.
  I am subscribed to SFR, and the messaging service offered by this ISP does not interest me.
  I mainly use Outlook and occasionally Thunderbird.
  When using these two email clients, I get a message confirming what I mentioned in my initial question.
  The target password, as you mentioned, is not recognized when I enter it!
  Thunderbird displays this detail
  
  when I validate the password,
  
  Best regards.
  
  0
Answer 2 / 2
madmyke Posted messages 52304 Registration date Status Moderator Last intervention 12 488

Ok, we're mixing messaging and a "client" or messaging program. :-)
Outlook or Thunderbird is therefore the client and connects to the messaging service.

The message you have is the same on both sides, issue with THIS user and/or password.
So there is a problem with one or the other.
For the password, it's easy to check; just log in to the SFR webmail online with a browser and validate that password. If there are no issues, then the username is problematic.
I don't know SFR, sometimes it's a specific identifier for them, sometimes the email address.

See THIS for SFR identifiers.

--
"We swallow the flattering lie in large gulps and we drink the bitter truth drop by drop."
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1. glg29 Posted messages 29751 Registration date Status Contributor Last intervention 4 584
  
  Regarding the username and password for accessing the messaging service, it's about my email address and the designated password for me to log in.
  From the SFR website, I logged out and logged back in with my "normal" credentials and everything works fine.
  When you say "
  There is therefore a problem with one or the other
  ", if that seems clear to you, it is less so for me!
  Could you please clarify?
  I understand that the identity might be a problem, is that so?
  Thank you for your cooperation.
  Best regards.
  
  0
2. brucine Posted messages 25015 Registration date Status Member Last intervention 4 181 > glg29 Posted messages 29751 Registration date Status Contributor Last intervention
  
  Hello,
  
  For the past few days (it's not an IMAP issue but that doesn't change anything), I've been experiencing random outages in receiving SFR emails in my software; I'm not receiving anything even though there are new emails (smartphone and/or webmail notifications), and the connection log reports "invalid identifier."
  
  Then it suddenly starts working again without me doing anything: there is therefore a bug not with my settings, but with the SFR servers.
  
  0
3. glg29 Posted messages 29751 Registration date Status Contributor Last intervention 4 584 > brucine Posted messages 25015 Registration date Status Member Last intervention
  
  Hello Brucine,
  When I use the SFR messaging service (which I don't like!), there are no problems; both sending and receiving emails work perfectly.
  I haven't checked, but it's possible that the SFR messaging has SMTP and POP settings configured on my end, and that's why it works!
  Regards.
  
  0
4. brucine Posted messages 25015 Registration date Status Member Last intervention 4 181 > glg29 Posted messages 29751 Registration date Status Contributor Last intervention
  
  Yes, me too, that’s what I was saying: I have no issues sending or receiving from the webmail or the Android app (and I also hate both), but I didn't say, on the contrary, that it was working in IMAP rather than POP: random failure from the mail software in POP, but it is possible that the failure is widespread and in any case IMAP changes the dedicated ports, not the identification.
  
  I have no problem receiving on an old Orange address (non-secure POP and not the same server) and just tried for SFR, the fly has changed donkeys, the message is no longer "-ERR Invalid login or password" but "-ERR internal server error."
  
  I had the same failure for a few hours a few days ago that resolved itself, so I still believe that it’s the SFR server that is at fault and that there’s nothing else to do for now but wait.
  
  0
5. brucine Posted messages 25015 Registration date Status Member Last intervention 4 181 > brucine Posted messages 25015 Registration date Status Member Last intervention
  
  For your information, the Holy Spirit has intervened and this morning, the SFR server has been resurrected: let’s see if it works now.
  
  0

Impossible d'Imap !

2 answers

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