ZoomBrowser with Windows 10

Question

Hello everyone,  I am facing a problem that I cannot solve on my own. I have 3 computers, 1 desktop and two laptops, each equipped with an SSD and all running on Windows 10.  I have been using ZoomBrowser Ex 6.7 from Canon for photos since the Windows XP version.  While the two laptops operate ZoomBrowser perfectly normally, the desktop has a bug: ZoomBrowser opens correctly and closes a few seconds later without allowing any intervention to choose a directory. No access is possible.  Apparently, it is not an SSD issue; I cloned the SSD onto a similar hard drive and the result is the same. Windows 10 does not seem to be the cause, as ZoomBrowser works perfectly on both laptops. It is also not the version of ZoomBrowser that is at fault, as the English version 6.9 has the same problem.  Does anyone have any idea about this malfunction? Could you help me? Best regards.

madmyke · Answer

Hello Zoombrowser... wow, that’s old and it’s been replaced quite a while ago by better options (in my opinion). That said, if it works, why not.  The cause could be many things: a component on this PC that is causing hardware compatibility issues, a graphics driver that is no longer supported, a different overall configuration, another software creating a conflict...  In short, we can try the following: - Test the application in safe mode - Check for driver updates through driverscloud. - Run the SFC SCANNOW command in Windows - Completely uninstall the software or the Canon suite + clean the registry + restart + reinstall.  Best regards  -- "We swallow the flattering lie in large gulps and we sip the bitter truth drop by drop."

Papydeu51 · Answer

Hello and thank you for your help and research  I need to explain a few more things to you now:  1) Thunderbird I have been using the Thunderbird email software for many years without ever encountering major problems. Just for context, I wanted to use it on my laptop during vacations or when traveling, with messages saved on an external drive and the profile in the required location. The rest of the time, I use it on my desktop. This method worked well for a long time. A few months ago, Thunderbird was working fine on the desktop; I could check my emails from all my accounts (Wanadoo and gmail), reply to them, and sort them into Adhoc folders. However, on the laptop, there was an unusual behavior: a message in a window would inform me that Thunderbird was already open…but it wouldn’t open! By some stroke of luck, I discovered that Thunderbird only opened when run as an administrator. And it works on both my computers as I wanted. How wonderful! Despite numerous exchanges on Geckozone, I hadn't found any valid and lasting solutions. I was offered a portable solution but I risked losing all my saved folders, which are often quite useful in my research. But why the administrator mode? There must surely be another reason…  2) Desktop icons:  Usually, when you want to group icons placed on the desktop, all those from Canon, for example, into the same folder, you drag each of them into that folder and they disappear from where you took them, meaning from the desktop; well, here, we still find them in both places.  3) A new installation of Windows 10:  A few weeks ago, given all this, I thought it might be useful to clone my main drive (C & D) onto an equally valued SSD that I recently acquired. However, this clone malfunctioned; the SSD was inoperative and the original hard drive was corrupted with access and repair of Windows 10 nearly impossible in that state. What surprised me was the very long cloning duration (over six hours), which I found quite unusual. Maybe it was due to a brief power outage…. Who knows? I had to resort to a standard installation of Windows and the program files. Fortunately, I was still able to back up my personal files. Since that installation, I have been backing up daily with Acronis True Image and I also succeeded in creating a clone, which I set aside.  4) Your advice:   a) <Test the application in safe mode Actually, I was not able to enter safe mode.   b) Check for driver updates via Driverscloud. It only updated the Microsoft keyboard and mouse.   c) An SFC SCANNOW command under Windows. The system found and corrected errors.   d) a complete uninstallation of the Canon software or suite… I had done this operation yesterday which brought no improvement.  It is true that I could use ImageBrowser. However, when I had to replace my Canon 300D with the 700D in 2017, I did not receive either the CD or the documentation usually provided, because it was the last device in stock, for sale. And since then, the store has closed. And I have trouble obtaining it online. They tell us it is not yet available for download.  Best regards

Papydeu51 · Answer

Hello and thank you again for your help.  My goal, of course, is not to mix things up, but to point out a number of issues I have encountered since June. Do they not have a common point?  Safe mode: Well, I simply couldn't get it to work! That doesn't mean it doesn't work! The problem is certainly on my end, but the "recipes" provided online to achieve this don't always align with what one is looking for. On subjects like this, the updates to the documents are not always made. What was true with Windows 8, for example, is no longer quite the case with Windows 10. Computing evolves very quickly, and even after 40 years of practice, one doesn't know everything...  ZoomBrowser was fairly simple to use and worked properly. This allowed me to train my mother-in-law who suddenly switched from slides to digital! I am not against changes. But too often this leads to obsolescence of the equipment that becomes difficult to deal with due to cost issues. ImageBrowser not really suiting us, I hope that Digital Professional 4 will suit us better.  Best regards

madmyke · Answer

No worries about "we don’t know everything," I practice every day in my job (and here) and I am far from knowing it all; it's clearly impossible :-) For humility, we are both in the same boat :-)  Yes, there may be common points of dysfunction, but this PC is supposed to be "brand new" with a Windows reinstalled not long ago, if I understood correctly (?). So it might well be that "something" particular about this PC is causing various issues (?). If it has been reinstalled and there are still problems, the disk errors from the sfc scan shouldn't exist, especially after a reinstallation (not cloning) and on a new SSD. It is important to try to separate and chronologically classify the different issues to avoid conclusions that may not be related. Just to have a chance of finding a solution. So starting with a fresh Windows installation, without adding a lot of things, and seeing if Canon's software (ZoomBrowser or another) works would give a lead.  I understand that the PC belongs to the mother-in-law? :-) So DP 4 is more "condensed" but more "pro"-oriented; I find it very practical for advanced photo editing/correction, the importation is done via Canon's utilities (I have the sources just in case), but... But for the mother-in-law, I'm not sure if it's suitable. It all depends on what she does/did with Zoom Browser. Basically, what is the real need is the fundamental question. I understand that computing can be complicated for some (in fact, the majority; it's my job), evolutions are sometimes unavoidable (some software will definitely not run with each new update). For example, Picasa was very intuitive for the average person and sadly has been abandoned. etc.  Anyway, what is her need? Does she have a Canon? There are also other possible applications depending on the case, sometimes simpler.  PS: it’s not said that it will be impossible to run ZoomBrowser on this machine, but it will require some digging, and that might take time. Windows updates need to be done, but ALSO the updates for the components (via Drivers Cloud, which Windows doesn't necessarily do, nor the manufacturer's utilities).    -- "We swallow flattery with great gulps and sip bitterness drop by drop."

Papydeu51 · Answer

Good evening Madmyke,  Regarding what I said about my mother-in-law: She has her own laptop, a Samsung purchased in 2008, and I try to keep it running smoothly. Her grandson recently installed an SSD for Windows 10. I regularly step in for "training," cleaning, and updates, remotely via TeamViewer (we're 350 km apart!). So far, ZoomBrowser still works, as does Picasa 3; which suits her perfectly. But I worry about the future... She has a Canon 700D that replaces her 450D which she got in 2008 (she's the one who introduced me to slides starting in 1972-73).  It is certain that she will need simple software, just like my wife, who is also starting in this adventure. As for me, with the photography club near my home, I started a training on Lightroom, which was quickly aborted because of Covid-19.  ZoomBrowser was interesting as it allowed us to download photos from a memory card, without needing to set up all the equipment, to classify them on the disk and in the folder of her choice, day after day, year after year, and to launch slideshows that can even be sent to a TV, thanks to Chromecast. Picasa, on the other hand, is meant for straightening an image or adjusting brightness. But do we think enough about those who are starting out?  Regarding the necessity of updates, I try to do them as regularly as possible. Backups are also something important. But often it is more complicated than one might think. The cloud is one of the solutions, but free versions have too limited space to store all our photos.  Well, I just uninstalled the Canon programs including ZoomBrowser again with Revo uninstaller, and the problem is still the same. Last hope is safe mode, but I need to find the right solution.  Thank you for your patience and help. Best regards

Papydeu51 · Answer

Good evening,  To move things forward, I wanted to install ImageBrowser EX. It’s a failure because to make it work you need Silverlight, and Silverlight has been discontinued and is impossible to download (either error 404 or seen as a Trojan horse!!).  So what to do now?  Best regards

papydeu51 · Answer

Hello Madmyke,  I think I have found several answers to my questions regarding ZoomBrowser and dragging and dropping icons.  I created a VirtualBox. In it, I first installed Windows 7, then the Canon suite from the installation CD that includes ZoomBrowser. I also copied some photos into a directory accessible by ZoomBrowser. Then I tried the software: to my surprise, ZoomBrowser works!  Regarding drag and drop, I created an empty directory on the desktop and dragged all the icons of the previously installed Canon software into it. That also works normally!  I meticulously repeated these tests, still on VirtualBox, but this time installing Windows 10 Home. There too I found everything functioning perfectly well.  My conclusion:  Neither ZoomBrowser, nor Windows 7, nor Windows 10 by itself, nor the icons were the cause of the issues mentioned in my previous messages.  It likely stems from a poor installation of Windows 10 which may have crashed at some point during the installation.  The recent arrival of fiber optics in my home has highlighted electrical malfunctions: an installation of two panels, circuit breakers, and other underperforming equipment. Moreover, the NF C15-100 standard, (applicable since 2015) was not adhered to during the replacement of fuses with circuit breakers and the creation of my office (an unnecessary second panel).  All of this could well explain the poor installation of Windows 10.  My electrical installation will be completely reviewed soon with new equipment. And I am eagerly awaiting the completion of this work to reinstall Windows 10. I will make sure to keep you informed.  Nonetheless, installing Windows in a VirtualBox environment can be interesting when searching for unresolved issues, as the hardware base is the same as the fixed PC that served as the support.  Thank you again.  Best regards  Papydeu51

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