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Huge issue with my SAMSUNG Galaxy S6 edge (white)

Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   -  
Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   -
Hello,

Earlier I was looking at my phone and I turned it off to watch TV. At that moment it was charging. Then I tried to turn it on but here it is: it displays 79%. Nothing happens anymore, I can't turn it on or off, it stays stuck at 79%, even if the charger is unplugged. Also, it is hot. I tried the power button and the home button but nothing works. If I reconnect the charger to the phone nothing happens either:



Thank you for your help =)
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10 answers

  1.
    Panth33ra Posted messages 23274 Registration date   Status Member Last intervention   Ambassador 2 369
     
    Hello,
    The battery of your smartphone has died along with the charger. The latter powers the battery. In my opinion, both should be replaced.
    Important point: Do not use the smartphone while it is charging, your battery heats up unnecessarily.

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  3. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    Thank you, but I performed an action that made it work again; however, it no longer has battery
    Thanks anyway for replying to me =)
    See you later
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    1. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
       
      • achieved
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  4. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    Well, it actually happened a long time ago, but the day after the failure, it wouldn’t turn on anymore. I didn’t turn it off; I just put it into sleep mode (if you prefer, I didn’t hold down the power button), and I’m afraid to turn it on, I don’t know if I can turn it on or if it’s dangerous. In fact, when I turn it on, it shows the first startup screen (where the brand and model appear...) and then the second startup screen (where there’s just the brand) in a loop, and the red LED when it’s charging becomes green when it’s charged to 100%, it’s blue when I receive a notification, and it’s white, I don’t know what that means.
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    1. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
       
      And sometimes yellow.
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  6. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    [Well, I know this is off-topic, but I have 2 SAMSUNG Galaxy S6 edge: one black and one white; I lost the black one, it works fine, and the white one, as I told you, is dead. The white one is newer than the black one.] Knowing that I don't want to reset it (the white one) and that I can't access the battery which might be dead (still the white one), that I have several chargers and I'm afraid to turn it on (the white one forever), does it pose any risk to charge it and then turn it on? Thank you for your replies =)
    [What is in brackets is off-topic, like this]
    @+
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    1. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
       
      • between
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    2. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
       
      Without forgetting that I got the black SAMSUNG Galaxy S6 edge for free and I got the white one new and paid.
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      1. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4 > Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention  
         
        • I
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  7. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    Well, I tried to turn it on, it rebooted in a loop at least 15 times and it turns on. Except that it turns off shortly after turning on (~10s). Then it reboots in a loop and turns on until the battery runs out...
    See you later!
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  8. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    And also when I put it on charge it turns on by itself
    @+
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  9. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    Is it normal?
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  10. Panth33ra Posted messages 23274 Registration date   Status Member Last intervention   Ambassador 2 369
     
    Hello,
    You mentioned for the white Galaxy S6... "I tried to turn it on, it rebooted in a loop at least 15 times and it lights up. Except that it turns off shortly after turning on (~10s). Then it reboots in a loop and lights up until the battery runs out..."
    Is it still under warranty (less than 2 years)?

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    1. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
       
      Yes, he's about 11 months old, he doesn't restart in a loop but it freezes, and yesterday there were stripes on the screen (that scares me :O)
      @+
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      1. Panth33ra Posted messages 23274 Registration date   Status Member Last intervention   2 369 > Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention  
         
        Since he is under 24 months (2 years old), activate the warranty.
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      2. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4 > Panth33ra Posted messages 23274 Registration date   Status Member Last intervention  
         
        I agree, but how do I handle my data?
        @+
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      3. Panth33ra Posted messages 23274 Registration date   Status Member Last intervention   2 369 > Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention  
         
        They are summarized in which type of files... Music, video, documents,... etc?
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      4. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4 > Panth33ra Posted messages 23274 Registration date   Status Member Last intervention  
         
        A bit of everything
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  11. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4
     
    I think it's the battery as you mentioned at the beginning of the message, but it's not removable, you have to use a hairdryer to detach the back glass but I don't want to damage it :(
    @+
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    1. Panth33ra Posted messages 23274 Registration date   Status Member Last intervention   2 369
       
      Hello,
      Since you want to avoid making the irreparable mistake, re-read my reply #16.
      No other choice!
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      1. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4 > Panth33ra Posted messages 23274 Registration date   Status Member Last intervention  
         
        And also one time I got an electric shock from a SAMSUNG power adapter and today I'm thinking that maybe it belonged to this SAMSUNG Galaxy S6 edge (white), so there might be a connection, maybe I had the phone with two defective chargers (I doubt it), yet before that, I hadn't gotten an electric shock from this power adapter, mystery...
        I'm planning to return it soon, you don't need to remind me =)
        PS: I think I found my other SAMSUNG Galaxy S6 edge (black) =)
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      2. Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention   4 > Vanoulivolski8976 Posted messages 155 Registration date   Status Member Last intervention  
         
        So it's either the motherboard or the battery that's out of order
        I'm planning to send it back soon, you don't need to tell me again =)
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