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USB Root Hub drivers are not installed (code 28)

Creg Posted messages 4 Status Member -  
kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   -
Hello,

The USB ports on my laptop (Packard Bell) are not working anymore.
Here is what appears in the Device Manager window:
- Manufacturer: unknown
- Location: on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
- Device status: The drivers for this device are not installed. (Code 28). No driver has been selected for the device information set or any of its elements. To find a driver for this device, click on Update driver.

I have reinstalled the drivers from the Intel website:
- Chipset_Intel_9.3.0.1020_W7x86W7x64_A.zip
- MgmtEngine_Intel_9.5.14.1724_W81x64_A.zip
The following driver corresponding to my PC is not compatible:
- USB 3.0_Intel_1.0.4.220_W7x86W7x64_A.zip

Thank you very much for your help.

Best regards,

7 answers

  1.
    kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go to start
    In the search bar
    Type: devmgmt.msc and hit enter.

    Give the hardware ID number of the problematic device
    Look -->> here <<--

    What is the model number of the Packard Bell?

    Which operating system and is it 32 or 64 bits?

    --
    Human beings are at their best when things are at their worst.
    0
  2. Creg Posted messages 4 Status Member
     
    Here are the references
    Material No: USB\ROOT_HUB20&VID8086&PID1E26&REV0004
    PB Reference: Packard Bell Easynote TE11HC B8304G32MNKS
    Windows 8.1 Processor X64
    0
  3. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip 64 bits

    Download this driver --> Chipset
    and put it in your documents.

    Right-click on --> Chipset_....zip
    Choose --> 7Zip
    Choose --> extract to Chipset_....zip

    Go to the device manager
    Right-click on the device in question
    Update driver
    Search for a driver on my computer
    Browse
    Go to your documents
    Go to the unzipped driver folder --> Chipset_....
    Select the folder --> all
    Next, etc...
    Restart

    --
    Human beings are at their best when things are at their worst.
    0
  4. Creg Posted messages 4 Status Member
     
    It doesn't work.
    A window opens and says "Windows could not find a driver for your device."
    0
  6. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Right-click on the device
    Uninstall it
    Restart the PC
    Check the hardware ID again.

    --
    Human beings are at their best when things are at their worst.
    0
  7. Creg Posted messages 4 Status Member
     
    Here is what appears on the unknown device:
    USB\ROOT_HUB20&VID8086&PID1E2D&REV0004
    USB\ROOT_HUB20&VID8086&PID1E2D
    USB\ROOT_HUB20
    0
  8. kaneagle Posted messages 86278 Registration date   Status Moderator Last intervention   14 682
     
    Go to the device manager.
    Right-click on the device
    Choose --> Update driver
    Choose --> Browse my computer for drivers
    Click on --> Let me pick from a list of device drivers...
    Click on --> Have disk
    Browse
    Go to your documents
    Go to the unzipped driver folder --> Chipset_....
    Folder --> all
    Select the file --> PantUSB.inf
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0