Unable to find the matching credentials.

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Youmna -
Martinkihozufu - 3 Oct 2021 at 15:28

Hello,
I logged out and now I'm trying to log in but it's saying oops, unable to find matching credentials. I don't understand how to recover them?

Configuration: iPhone / Safari 14.0.3

12 answers

Answer 1 / 12

Best answer
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Mimli99

You need to send them a message on Snapchat on Google. They replied to me in 1 day and the problem was solved.
71
1. Lolo567
  
  They replied to me in English and I don't understand anything lol.
  
  6
2. jeanjean
  
  Hello, once they've replied to you (in English), what do you do because when I go to the website to change the password it doesn't work either.
  
  3
Answer 2 / 12
Kyky

Hi, I had the same thing happen to me. Log in to the Snapchat website, click on "forgot password," and then log in to the Snapchat website normally; it should work. Then log in to the app, and it should work.
12
1. Ilona
  
  It's not working...
  
  2
  1. Elo_elo_6856 Posted messages 2 Status Member 1 > Ilona
    
    Hello
    so have you succeeded? because I have the same problem
    if yes how please thank you
    
    1
  2. Loiso > Elo_elo_6856 Posted messages 2 Status Member
    
    Not YET, I'm looking, it's incredible
    
    0
  3. lina > Loiso
    
    Hi, I have exactly the same problem as you, it's been going on for two days now. Can you keep me updated when it works again please?
    
    0
Answer 3 / 12
Jeremy

I've had the same problem for 2 days now. I contacted Snap but it still doesn't work. I've tried everything and I don't know what to do... 5 years of memories... I don't want to lose everything!
7
1. Julie
  
  Hi, have you found a solution to the problem or not yet? I'm in the same situation, it's horrible.
  
  0
2. Jeremy > Julie
  
  No, still not, I haven't had access for 4 days now, I've tried connecting on other phones and the same problem!
  I contacted Snapchat but they told me that I should receive an email to perform an action but I'm not receiving it...
  
  0
3. Julie > Jeremy
  
  How did you contact Snap?? Because they only send me automated emails and then nothing... it's really frustrating :/ If you find a solution, don't hesitate to let me know haha.
  
  2
4. Mimli93 > Julie
  
  Yes, they send you automated emails, then you just have to wait. They replied to me after about 24 hours.
  
  0
5. Julie > Mimli93
  
  What did they send you then, please?
  
  0
Answer 4 / 12
Saliha

I have the same as you.
6
1. MPMP10 Posted messages 47370 Registration date Status Member Last intervention 18 980
  
  https://forums.commentcamarche.net/forum/affich-37268074-impossible-de-trouver-les-identifiants-correspondant#42
  
  0
Answer 5 / 12
Mimli99

Yes, that works.
4
1. tfautsch4
  
  It still doesn't work seriously, it's frustrating. Please summarize as quickly as possible.
  
  0
2. Lil > tfautsch4
  
  Hi, I had the same issue and I just recovered my account.
  Basically, I logged into Snapchat on a computer, once I was logged in, I clicked on unlock my account and 2 minutes later my account reappeared.
  I hope it works for you too :)
  
  1
3. ae1236 > Lil
  
  But which account did you log into on the computer?
  
  0
4. Jfufbfjffb > Lil
  
  But how did you get the "unlock the account"? When I type "snapchat log in," it just shows me the login details and nothing else.
  
  0
5. Manel > Lil
  
  How did you scare me? Please tell me.
  
  0
Answer 6 / 12
Knz

Salem, I currently have the same problem. I wanted to know how I should proceed.
2
1. Kts
  
  Hello, has your problem been resolved?
  
  0
2. Ae7842 > Kts
  
  No, absolutely not.
  
  0
3. Ae7842 > Kts
  
  No, you?
  
  0
4. Angel > Ae7842
  
  Not anymore,
  I’ve tried plenty of different solutions on several video sites and ways to do it but I can't manage to make it work.
  
  0
5. Miaks > Ae7842
  
  Hello, has it gotten better for you? Because I'm in the same situation too.
  
  0
Answer 7 / 12
Saliha

Me too, I can't connect either.
2
1. MPMP10 Posted messages 47370 Registration date Status Member Last intervention 18 980
  
  Hello too!
  We have to wait, the problem is on their end...
  https://downdetector.fr/statut/snapchat/
  
  0
2. Ilonz
  
  I'm in the same situation! I can't take it anymore.
  
  0
3. Bkbkbk > MPMP10 Posted messages 47370 Registration date Status Member Last intervention
  
  Do you also think it will come back or have we permanently lost our account?
  
  0
4. Loiso > Bkbkbk
  
  I'm exactly like you; my account has been blocked for a week. Do you have a solution, please???
  
  0
5. Lola > Ilonz
  
  Did you pick it up??
  
  0
Answer 8 / 12
Anonymous user

Good evening,

please see this help:
https://forums.commentcamarche.net/forum/affich-37641577-comment-recuperer-son-mot-de-passe-snapchat

Best regards.

--
iMac G5 - iMac mid-2011 with SSD - Macbook Air M1
1
1. liytya.441_
  
  Hello, I have the same problem and I can't find any solution. I've tried yours and it still doesn't work because I think the issue is not the password. I really need to recover it, please. I've tried to log in on different devices, but it still doesn't work, and the message appears: "Oops, unable to find the corresponding credentials." I changed the password before, but it hasn't helped.
  
  0
  1. Aline > liytya.441_
    
    You need to log into Snap via the internet and select the option "unlock my account."
    
    0
  2. Jfufbfjffb > Aline
    
    And you choose this option how when you want to connect to it but online there's a place that says "unlock my account?" Because when I do that it just shows the username, password, and forgot password..
    I really need the account too..
    
    0
  3. Manel > Jfufbfjffb
    
    I can't find the place where it says unlock the account????
    
    0
  4. Thomsko > Manel
    
    I can't find the "unlock account" either.
    
    0
Answer 9 / 12
Angel

Hello, did you manage to reconnect? If so, how? I'm in the same situation.
1
1. liytya.441_
  
  Hello, I have the same problem and I can't find any solution, have you succeeded since then? I really need to recover it please, I tried to log in on different devices but it still doesn't work and this message appears: "Oops, unable to find the corresponding credentials." I changed the password before but nothing works.
  
  0
  1. Loiso > liytya.441_
    
    I'm in the same situation as you, impossible to find my identifier, it's as if it doesn't exist anymore.
    
    0
2. Nelxnf
  
  Good evening, were you able to connect or not please? But
  
  0
Answer 10 / 12
liytya.441_

Hello, I have the same problem and I can't find any solution. Have you managed to fix it by now? I really need to recover it, please. I've tried to log in on different devices but it still doesn't work and this message appears: "Oops, unable to find the matching credentials." I changed the password before, but it doesn't help.
1
1. Ae7842
  
  I am currently in the same situation, have you found a solution?
  
  0
2. lina
  
  Hello, have you managed to connect since then? Because I'm having the same issue as you. Thanks for keeping me updated.
  
  0
Answer 11 / 12
Olive21

Good evening, I have the same problem. I logged out of Snap 15 minutes ago, and I can't log back in; I keep getting the same message as you. What should I do, please? I have everything on it.
0
1. Linkeur
  
  I have the same problem and I would like to recover my Snapchat account. If you have found the solution, please feel free to share it.
  
  1
2. Jfufbfjffb > Linkeur
  
  Hello, I have exactly the same issue since yesterday. I logged out and it says "oops, unable to find the credentials." Has this been resolved for anyone please? It’s urgent, thank you.
  
  0
3. Linkeur > Jfufbfjffb
  
  Hello, as for me, I created a new account but I'm still trying to log back into my other account and it’s still not working. Has anyone succeeded?
  
  0
4. Ae1234567 > Linkeur
  
  So?
  
  0
5. Nelxnf > Ae1234567
  
  So is the problem solved or not please because I am in the same situation.
  
  0
Answer 12 / 12
Ss_mmh

It happens to me too, I think we need to change the password.
-1

Unable to find the matching credentials.

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