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Leboncoin account deletion issue

johann0_5 Posted messages 55 Registration date   Status Member Last intervention   -  
jag72 Posted messages 14864 Registration date   Status Member Last intervention   -
Hello,

Apparently my account must have been hacked, as I've received messages about ad posting refusals. So I wish to delete my account.

However, when I attempt to delete my account, I get a message saying: "Sorry, we cannot delete your account at this time. All your transactions must be completed before deletion."

However, when I check my transactions, I have none, and no ads either. I don't know how to proceed with deleting this account.

Thank you in advance for the assistance you will provide.

3 answers

  1.
    jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790
     
    Hello,

    When it comes to transactions, it may be the ads posted online.

    In that case, you probably need to delete them before closing the account.

    --
    This is a public community. To protect your privacy, do not publish any personal information, such as your email address, your phone number, your credit card number....
    3
    1. johann0_5 Posted messages 55 Registration date   Status Member Last intervention   2
       
      I deleted all my ads, but in my messages, I have about twenty people who are sending messages. I delete them, but there are 2 that cannot be deleted. For example:
      Hello, I am interested in your ad, but I’m only 16, so could you please send some photos of yourself to my father because he intends to buy it for me? Please: *******
      In-person delivery only
      0
  2. johann0_5 Posted messages 55 Registration date   Status Member Last intervention   2
     
    Here is the message when I want to delete my leboncoin account:
    Account deletion

    A few things to know… by deleting your account, you also delete its data (online ads, available credits, saved ads and searches) with no possibility of refund.

    Sorry, we cannot delete your account at this time. All your transactions must be completed before it can be deleted.
    1
  3. johann0_5 Posted messages 55 Registration date   Status Member Last intervention   2
     

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    0
    1. DMR
       

      Hello,

      I want to delete my account on LE BON COIN. I followed the instructions but the final message is ALWAYS that you are not authorized to delete this account.

      My email address is correct, my phone number too... I don’t understand. I have no ongoing transactions...

      0
      1. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790 > DMR
         

        Hello,

        If you have any active listings, please delete them and provide a reason.

        0