Issue with Strato
M.D.31 Posted messages 1 Registration date Status Member Last intervention -
I really need help because I'm confused. I wanted to purchase hosting from Strato, and since then, they have charged me money, but I have no contract. On their website, it's impossible to contact anyone, and the phone number I have, an 00800, doesn't work.
Do you have any advice for me?
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6 answers
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Hello, I had the same problem with a withdrawal of €20 from this company Strato, but I did not provide my card or my bank details, and I did not contact them to sign up for a contract. I don't know where this withdrawal came from. I tried calling the number listed online, but it is not valid, and all the other numbers I have are also invalid. I will have to call my bank to make a complaint and block the transaction. I don't know what else to do.
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I had the same thing happen to me, I contacted them by email and they called me back, and apparently the withdrawal of 20 euros does not come from them. It would come from a site called alex-assist that claims to be Strato, but that's not true, and I apparently subscribed to it when my gas and electricity company came by and offered to take out insurance for when our appliances break down and all, except that they don't have that name at all. Strato advised me to block my card and to inform the police department specializing in fraud because I wasn't the first to contact them about this.
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In the contact section, there is this information:
Your customer number in the Subject line of your invoices sent by e-mail
If you receive your invoices by e-mail, you will also find the customer number in the Subject line of the e-mail. If the invoice is paid by direct debit, you will also find your customer number in the reason for the direct debit section.
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I have already looked at all that, I don't have any of that information. Do you know if they have an email or a phone number, please?
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There is only one "contact" page with a contact form: https://www.strato.fr/faq/
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I received
STRATO thanks you for your purchase.
Your order number is: 91492931
Your order
Your order
Your first
Unit price
Invoice
Recurring fee
Following invoices
Intermediate Hosting 1
Contract duration 12 months
Payment 12 months in advance
Monthly rate 3.00 €
Available within 24 hours
Monthly price after the promotional period 4.68 €
Cancellation one month before the end of your contract by mail or fax
300 GB web space
25 MySQL databases
150 email accounts
Unlimited traffic
1 domain included
Your domain
36.00 €
for 12 months
The next invoice for 6 months will amount to 28.08 EUR including VAT (6 x 4.68 EUR), payable in advance.
elitechnology.fr
Included domains
Setup fee Intermediate Hosting
Contract duration 0 months
Payment 1 in advance (in months)
Setup fee 0 €
0 €
for 1 month
Amount:
36.00 €
Total:
36.00 € including VAT
Total excluding tax
30.00 € excluding VAT
VAT at 20%
6.00 € VAT
But the domain name in question is still available on their site. Otherwise, I haven't received a customer number or password.-
When you ordered on their site and registered, did you choose a password to log in?
If so, you need to use your name or customer number and the password you chose:
https://www.strato.fr/apps/CustomerService#/skl
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Alex Assist and Strato are scam artists; these companies need to be regarded as such and shut down.
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Hello,
If an amount has been withdrawn, it means you provided your bank details (card or transfer).
Did you receive a confirmation email?
Did you receive your login credentials for your account at Strato?
See the FAQ: https://www.strato.fr/faq/
