Ethernet wiring issue Bbox 4K

Guillaume17300 Posted messages 3 Status Member -  
brupala Posted messages 111140 Registration date   Status Member Last intervention   -
Hello everyone,

We had fiber installed in our apartment by Bouygues this week, and the internet Box had to be moved to the electrical meter.
The problem we are encountering is that the Bbox 4K remains in the living room, and plugging the RJ45 cable into the wall socket still results in an ethernet connection issue.

I think there is a problem with the wiring between the DTI box and the box; could you please clarify this point for me?

Thank you in advance

Guillaume

2 answers

  1. brupala Posted messages 111140 Registration date   Status Member Last intervention   14 441
     
    Hello,
    I see two cables coming out of the box, one at port 1 and one at port 4 /tv, where do these two cables go? We can't see.
    At the patch panel, we see two small cables going to the wall sockets, where are they connected, to the DTI?
    Apparently, they should only serve to distribute the phone, so they should be eliminated.
    What needs to be done:

    The ONT is the small Huawei box you are holding in your hand.

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    1. Guillaume17300 Posted messages 3 Status Member
       
      Good evening
      Thank you very much for your response and your quick action
      The problem is resolved.

      Have a good evening
      Guillaume
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      1. brupala Posted messages 111140 Registration date   Status Member Last intervention   14 441 > Guillaume17300 Posted messages 3 Status Member
         
        OK, that's good and well done,
        can you explain how for all those who are reading us .... ?
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