View original (French)

Incessant request to enter the Outlook account password

cemeni -  
 astragale -
Hello,
For some time now, this message keeps appearing regularly: "Enter the password for the Outlook account." The problem is that when you click "cancel" or "change settings," there is no way out, so I don't understand what I am supposed to do to make this alert stop appearing.
Thank you very much in advance for your help. (I would have liked to attach a screenshot of the message to make it clearer, but you need to be a member, and I'm not. I can send it to you via message if needed.)
Chloé

Configuration: iPhone / Chrome 87.0.4280.77

5 answers

  1.
    Redbart Posted messages 20956 Registration date   Status Member Last intervention   3 384
     
    Hello
    what does a Google account do on an iPhone?

    --
    Take the time to comment!
    A thank you is appreciated.
    Mark as resolved if your issue has been solved. I address everyone informally.
    Vaccinate, vaccinate, vaccinated.
    0
    1. cemeni
       
      I had other phones before the iPhone, other PCs than Macs,.......
      0
  2. Redbart Posted messages 20956 Registration date   Status Member Last intervention   3 384
     
    Did you not notice my mistake?
    Outlook is a Microsoft account, not Gmail, so you probably used an email address ending in @outlook.com or @hotmail.com/fr to register your iPhone
    I don't know more

    --
    Take the time to comment!
    A thank you is appreciated.
    Mark as resolved if your issue has been solved. I use the familiar form with everyone.
    Vaccinate, vaccinate, vaccinated.
    0
    1. cemeni
       
      Actually, my Apple ID is a hotmail.fr address, so if I understand correctly, I need to change that and use my Gmail address instead? Thank you for your help!
      0
    2. cemenni
       
      Hello,
      I’m reaching out to you because when I enter my Gmail address, it indicates that this address is already in use. The problem is that I don’t have another email address! (The Hotmail currently provided and this Gmail). So I don't know what to do... Thank you again for your help.
      0
  3. Redbart Posted messages 20956 Registration date   Status Member Last intervention   3 384
     
    https://support.apple.com/en-us/HT202659

    --
    Take the time to comment!
    A thank you is appreciated.
    Mark as resolved if your issue has been solved. I use the informal you with everyone.
    Vaccinate, vaccinate, vaccinated.
    0
  4. Glawdis2019 Posted messages 16 Registration date   Status Member Last intervention  
     
    Hello,
    I've been trying to log into a "free" account for 3 days now. I received codes on my phone, but of course none of them work. I provided my email account as a second security account, and I'm receiving other codes that are useless. I wonder if I've fallen for a scam.
    I connected via the link provided here, and a virtual contact is asking me questions, but I can't respond.
    Please let me know what I should think.
    Glawdis
    0
  6. astragale
     

    I also have this message but nothing unusual on my Outlook account that regularly receives messages. I don't understand.

    -1