I'm counting on you!!! I noticed while rummaging around that many of you are particularly knowledgeable and more than helpful. Thank you for helping those who, like me, don't know much about this... or rather, nothing at all!!! My problem is relatively simple to describe: I bought this computer about years ago. It has been used little, but from the beginning its performance has not been up to par, as it was extremely slow. I reported this problem to FNAC and even took it back to customer service to see what could be done. It has presumably been examined thoroughly and nothing unusual was found. Nevertheless, I am not satisfied; to be honest, I never have been. This PC didn't cost me very much (about €450), but I was assured that its components would be sufficient for my needs, which are quite basic: internet, word processing, and not much more. To be complete, I note that I will need to use PowerPoint more regularly in the future. As previously mentioned, I am really clueless about computers and I fear I will need to be guided step by step during the advice that may be given by some of you. Thank you to those who took the time to read this and who will take the time to respond. Best regards.
- Which version of Windows: 10 or 8? - What is the brand and type of processor? - How much RAM is there? - What type of hard drive is it? HDD (electromechanical) or SSD (no moving parts)?
All this because there are several types of "HP 250 G4 Notebook PC"
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I will do a simple copy/paste without being sure that there will be all the information ....
Operating System Name Microsoft Windows 10 Home Version 10.0.19042 Number 19042 Other description of the operating system Not available Operating System Manufacturer Microsoft Corporation Computer LAPTOP-IU10CNOC Manufacturer HP Model HP 250 G4 Notebook PC Type x64 based PC System Reference (SKU) N0Z91EA#ABF Processor Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz, 2000 MHz, 2 core(s), 4 logical processor(s) BIOS Version/Date Insyde F.20, 23/02/2016 SMBIOS Version 2.8 Embedded Controller Version 96.46 BIOS Mode UEFI Motherboard Manufacturer HP Motherboard Product 80C1 Motherboard Version 96.46 Platform Role Mobile Secure Boot State Enabled PCR 7 Configuration Elevation required to display Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Regional Option France Hardware Abstraction Layer Version = "10.0.19041.488" User LAPTOP-IU10CNOC\henri Time Zones Paris, Madrid Physical Memory (RAM) Installed 4.00 GB Total Physical Memory 3.92 GB Available Physical Memory 655 MB Total Virtual Memory 7.92 GB Available Virtual Memory 2.71 GB Swap File Space 4.00 GB Swap File C:\pagefile.sys Kernel DMA Protection Disabled Virtualization-based Security Disabled Device Encryption Support%s Elevation required to display Hyper-V - Virtual Machine Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware No Hyper-V - Data Execution Protection Yes
Components / Display Name Intel(R) HD Graphics 5500 Device ID Plug-and-Play PCI\VEN_8086&DEV_1616&SUBSYS_80C1103C&REV_09\3&11583659&1&10 Card Type Intel(R) HD Graphics Family, compatible Intel Corporation Card Description Intel(R) HD Graphics 5500 Memory on Card 1.00 GB (1,073,741,824 bytes) Installed Drivers igdumdim64.dll, igd10iumd64.dll, igd10iumd64.dll, igd12umd64.dll Driver Version 20.19.15.5063 INF File oem34.inf (section iBDWM_w10) Color Plans Not available Color Table Entries 4294967296 Resolution 1366 x 768 x 60 hertz Bits/pixel 32 Memory Address 0xC3000000-0xC3FFFFFF Memory Address 0xB0000000-0xBFFFFFFF I/O Port 0x00006000-0x0000603F IRQ Channel IRQ 4294967292 Driver C:\WINDOWS\SYSTEM32\DRIVERS\IGDKMD64.SYS (20.19.15.5063, 7.60 MB (7,972,800 bytes), 25/02/2019 04:08)
Components / Storage / Drives Drive C: Description Local Disk Compressed No File System NTFS Capacity 450.51 GB (483,727,687,680 bytes) Free Space 224.56 GB (241,120,792,576 bytes) Volume Name Windows Volume Serial Number 1AC8262E
Drive D: Description Local Disk Compressed No File System NTFS Capacity 14.08 GB (15,119,413,248 bytes) Free Space 1.70 GB (1,820,725,248 bytes) Volume Name RECOVERY Volume Serial Number A2501CE8
Drive E: Description CD-ROM
Components / Storage / Disk Description Disk Drive Manufacturer (Standard Disk Drives) Model HGST HTS545050A7E680 Bytes/Sector 512 Media Loaded Yes Media Type Fixed Hard Disk Partitions 4 SCSI Bus 0 SCSI Logical Unit 0 SCSI Port 0 SCSI Target ID 0 Sectors/Track 63 Capacity 465.76 GB (500,105,249,280 bytes) Number of Cylinders 60,801 Number of Sectors 976,768,065 Number of Tracks 15,504,255 Tracks/Cylinder 255 Partition Disk #0, Partition #0 Partition Size 260.00 MB (272,629,760 bytes) Partition Start Offset 1,048,576 bytes Partition Disk #0, Partition #1 Partition Size 450.51 GB (483,727,690,240 bytes) Partition Start Offset 290,455,552 bytes Partition Disk #0, Partition #2 Partition Size 920.00 MB (964,689,920 bytes) Partition Start Offset 484,018,487,296 bytes Partition Disk #0, Partition #3 Partition Size 14.08 GB (15,119,417,344 bytes) Partition Start Offset 484,983,177,216 bytes
Components / Storage / Problem Devices HP Webcam USB\VID_04F2&PID_B52D&MI_00\6&362501D0&0&0000 39 MG3600 series _739203000000 SWD\DAFWSDPROVIDER\URN:UUID:00000000-0000-1000-8000-84BA3B739203/HTTP://SCHEMAS.CANON.COM/SCANNER This device is disabled. Realtek High Definition Audio HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C80C1&REV_1000\4&15E25285&0&0001 39 Intel(R) Display Audio HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101&REV_1000\4&31B2D020&2&0001 39 Source Microsoft Bluetooth A2dp BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&005D\7&52221FD&0&5CFB7C6C5877_C00000000 39
```
Thank you as well (billmaxime) for taking the time:
Windows10 Home 64 bit System Model: HP 250 g4 Notebook PC
------------------ System Information ------------------ Time of this report: 2/11/2021, 19:05:12 Machine name: LAPTOP-IU10CNOC Machine Id: {E5A94C3E-651A-4323-A1C2-81F7DA79EB4B} Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406) Language: French (Regional Setting: French) System Manufacturer: HP System Model: HP 250 G4 Notebook PC BIOS: F.20 (type: UEFI) Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz Memory: 4096MB RAM Available OS Memory: 4012MB RAM Page File: 5152MB used, 2954MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DirectX Database Version: 1.0.8 DxDiag Version: 10.00.19041.0546 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer. Input Tab: No problems found.
Thank you again. Could you recommend a good price-quality configuration for a purchase? (Processor - memory - hard drive, etc.) I might be overstepping a bit... Anyway, thank you once again.
