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Unable to access this page

Fabio17770 Posted messages 4 Status Membre -  
Fabio17770 Posted messages 4 Status Membre -
Hello, I'm reaching out because I've just bought a second-hand laptop that has been wiped, reformatted, and has a new hard drive. Everything works except when I try to search the web. I get the following message: 'Sorry, unable to access this page.' I've already tried several troubleshooting steps found on forums (clearing the Google Chrome cache...)
If anyone can guide me, that would be cool! Thank you.

1 réponse

Réponse 1 / 1
Navibot Posted messages 1070 Status Membre 218
 
Hello

And with another browser? (Firefox...) does it work or not?
It's to see if it's the PC or the browser that has the problem

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Fabio17770 Posted messages 4 Status Membre
 
Chrome or Microsoft Edge, same thing.
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Fabio17770 Posted messages 4 Status Membre > Fabio17770 Posted messages 4 Status Membre
 
Could it be related to the connection with my Microsoft account? I can't get it connected!
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Navibot Posted messages 1070 Status Membre 218 > Fabio17770 Posted messages 4 Status Membre
 
ok
and with your smartphone connected only via Wi-Fi to your router: does it work or not?
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Fabio17770 Posted messages 4 Status Membre > Navibot Posted messages 1070 Status Membre
 
With my smartphone, I can connect. With the laptop, I get the following error code: 0x80190001.
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